Lexus of Pembroke Pines - Service Center

When I get my car after service back,’the right side door get dented, so sad get dented, so sad More

Asked for brakes and TPM to be checked. Promised it would be. It was not. Promised it would be. It was not. More

Lexus of Pembroke Pines is very fast and efficient with excellent customer service. Everyone here is very friendly and the environment is very welcoming. excellent customer service. Everyone here is very friendly and the environment is very welcoming. More

great service & attention to quality and care. Very helpful- service was quick, they got me out the door with exactly what was needed Very helpful- service was quick, they got me out the door with exactly what was needed More

Overall excellent. Just one recommendation as a first time costumer at this location, it would be nice to point out the amenities - Cafeteria, for example. It was confu Just one recommendation as a first time costumer at this location, it would be nice to point out the amenities - Cafeteria, for example. It was confusing for me, since it was in a separate building. More

Waiting 6 hours for wheel balancing is ridiculous. The reason why I made an appointment was to avoid a 6 hour long wait. The reason why I made an appointment was to avoid a 6 hour long wait. More

I came in on Friday afternoon without an appointment after spotting what appeared to be a piece of metal sticking out of my left front tire. I was greeted immediately and the service advisor meet with m after spotting what appeared to be a piece of metal sticking out of my left front tire. I was greeted immediately and the service advisor meet with me to have my tire checked. Despite the late hour (before a holiday weekend) I didn't have to wait too long. My tire was OK and I was very happy with the service I received More

Jeffery continues to provide impeccable service. Service on the vehicle was finished by the time promised. Service on the vehicle was finished by the time promised. More

My wife and I went to the dealer to find out what options we had once our leases were over. Alex Whitman was instrumental in our decision to sign off on two new leases. He provided several options and explai we had once our leases were over. Alex Whitman was instrumental in our decision to sign off on two new leases. He provided several options and explained the benefits of each one. He worked very hard to make sure the deal would fit our needs. Also, with the help from Andres Vergara, we were able to have a great experience and get something that would satisfy all parties. More

This dealer professionally repairs and restores automobiles back to their original condition. The repairs are done as if it never happened. But, their communication to the customers can use improve automobiles back to their original condition. The repairs are done as if it never happened. But, their communication to the customers can use improvement. On multiple vehicles that had repairs, they have a texting system from their computers that is failing and not sending out texts. They showed me their software from one of their laptops and I showed them my cell phone and it was clear that the texts they sent to me never arrived, not even in a spam for texts folder. Other than that, their attentiveness and treatment of customers is outstanding. More