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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,501 Reviews
Call Service Center (954) 443-2020

8,501 Reviews of Lexus of Pembroke Pines - Service Center

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February 15, 2022

It very cleaning and order. all the employees are business like and kinds when you NEEDE HELP. More

by G.PENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We strive to deliver a seamless service experience, and it means a lot to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

February 15, 2022

As I am from out of town, I made a needed service appointment . Felt I was treated professionally and courteously. My service person Rodney was great. All accomplished and a comfortable wait. Thanks More

by GEORGEN2555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
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Feb 16, 2022 -

Lexus of Pembroke Pines responded

George, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Rodney and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 15, 2022

Excellent service and Sebastian was very professional. I felt cared for and he was helpful. More

by AESTEWART56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Feb 16, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Sebastian. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

February 14, 2022

Bad communication, and state part of my vehicle could not be fixed .It could of been better if I did not have to wait on long holds to speak work someone More

by ERIKAJ0702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2022 -

Lexus of Pembroke Pines responded

Erika, I am sorry to hear that you are having trouble with your vehicle, as I understand how frustrating this can be. We strive to deliver seamless and communicative service, and I apologize for the trouble you have had getting in contact with my team. I would appreciate another chance to speak with you directly to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

February 13, 2022

Great and fast service! Getting a loaner makes all the difference so I don’t have to stop my day to get my car serviced. More

by mzegarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Report | Print
Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 13, 2022

good service with courteos and professional staff Timing of pick up and drop off vehicle was excellent More

by lakhani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 13, 2022

Excellent service that exceeded my expectations from the time of arrival to the time I got my keys back. More

by LDUBOIS0
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are glad that our team worked hard to ensure that you and your vehicle were well taken care of. The Lexus of Pembroke Pines team appreciates your feedback!

February 13, 2022

Very pleased with my purchase and my overall experience at the dealership and customer service. More

by andrearosales0324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John steigele
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

We're glad to see that you enjoyed your experience here at Lexus of Pembroke Pines! We appreciate these kind words and will see you again next time.

February 13, 2022

Great Service! Very professional staff. I will definitely be coming back! 100 percent recommend. They treat you like family 👍 More

by Geikelperez23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

Your recommendation of our team means the world to us! Thank you for choosing Lexus of Pembroke Pines and for taking the time to leave a review. See you next time!

February 12, 2022

They fixed my car in one day. They also towed my car to the dealership. More

by MONAFANDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you! Thank you for choosing Lexus of Pembroke Pines for your service needs, we look forward to your next visit. Have a wonderful day!

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