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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews
Call Service Center (954) 443-2020

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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December 18, 2021

They’re good but they can be better thank you for you service lexus pembroke pines More

by JEFFRY0817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany latingua
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Dec 20, 2021 -

Lexus of Pembroke Pines responded

We really appreciate this constructive feedback, Jeffry! We always strive for constant improvement, so it would be wonderful to hear from you about where we can elevate our services. If you're interested, please call me whenever is convenient for you. We're grateful for your business and hope to hear from you! Kindly, Osiris Barcelo - Service Manager - (954) 443-2332

December 18, 2021

Wait time was over 2 hours. I was told it would be 90 minutes. It was a long time More

by bflabu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo
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Dec 20, 2021 -

Lexus of Pembroke Pines responded

We are so grateful that our guests choose us to assist with their service needs, and I'm sorry that we didn't make more of an effort to show you that we value your time. It sounds as though some added communication would've significantly improved this situation, and this is something I will address with my team. If you can share any other input, please consider contacting me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Nov 29, 2022 -

bflabu responded

I got an exceptional service from Jeffery Hernandez this time. He is awesome!!!!

December 17, 2021

excellent service, in the waiting room quite comfort the pleasant and cooperative staff. thanks for the service More

by habana1957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing this feedback about our service and facilities! It means a lot to know that you're happy. - Lexus of Pembroke Pines team

December 17, 2021

Excellent service, professionalism and great quality I found the best team to protect my life thanks More

by KIKERO051287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro García
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Dec 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for putting your trust in our team! It means a lot that you are such a happy Lexus of Pembroke Pines customer and we look forward to working with you during your next visit. Until then, drive safely!

December 17, 2021

Excellent service y friendly environment!! I recommend lexus of Pembroke Pines to family and friends More

by EMORON76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Lexus of Pembroke Pines responded

It means a lot to receive your recommendation! Thank you for putting your trust in our team here at Lexus of Pembroke Pines, we look forward to the next opportunity to work with you.

December 17, 2021

Our service adviser has always been very friendly and he sees to it that the work is done as efficiently and as prompt as possible. Thank you !!! More

by MARIABARTLETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre in service
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Dec 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Maria! We appreciate your support and are happy to hear that you had such a seamless service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

December 17, 2021

Seamless system to book an appointment, schedule a loaner if necessary, bring in your vehicle pay and leave. More

by shaniceb.gregory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Lexus of Pembroke Pines responded

We're glad we've gotten the service process down to a science, Shanice! Thank you for the amazing feedback and for taking your business to Lexus of Pembroke Pines!

December 17, 2021

its never fun to bring your car in for service, but lexus of P.P. made it as pleasant as it could possibly have been.....thanks More

by ATLASBILLIARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeff in service
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Dec 17, 2021 -

Lexus of Pembroke Pines responded

We're so happy to hear that the Lexus of Pembroke Pines team exceeded your expectations - that's what we strive for! Thanks so much for the kudos and we wish you many safe and happy miles!

December 17, 2021

Jose is awesome! He is personable and does a great job at taking care of me promptly. More

by SAGAL08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for stopping by to share your review of Jose and our team! We appreciate your business and we hope to welcome you back to Lexus of Pembroke Pines for your future service needs.

December 16, 2021

Jeff Hernandez is the best Service Advisor in Pembroke Pines and exceeds my high expectations time after time! More

by TIMFAZZIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Report | Print
Dec 16, 2021 -

Lexus of Pembroke Pines responded

It is always good to see our team recognized for their hard work! Thank you for sharing how much you appreciated working with Jeff and trusting Lexus of Pembroke Pines with your service needs. Have a great day!

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