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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

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October 12, 2021

Randy was great to work with. I was a walk in and the process was seamless. More

by thaisaelmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Oct 12, 2021 -

Lexus of Pembroke Pines responded

What excellent feedback! Thank you for visiting us at Lexus of Pembroke Pines and taking time to commend Randy. We will be here to assist with any future auto needs.

October 12, 2021

The Staff was friendly, Randy Ramos was great and the service and wait time was excellent More

by marynb12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ramos
Oct 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Randy and the team! Your business is important to us and it means a lot that you are a happy Lexus of Pembroke Pines customer. Safe travels until we welcome you back in the future!

October 12, 2021

Outstanding service . On time and on schedule. Easy in out device. Great on everything thank you More

by lohdawg76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Acosta, Joseph Ayash
Oct 12, 2021 -

Lexus of Pembroke Pines responded

It is wonderful to hear about your exceptional service experience! Thank you for the kudos and we appreciate you choosing Lexus of Pembroke Pines. Please feel free to stop by next time we can help. Take care!

October 12, 2021

Good servicié e Rey time and go to pembroke pines Lexus servicié is fantastic to go More

by CUBANITA171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the five stars! We appreciate your support and hope to see you back at Lexus of Pembroke Pines. Safe travels!

October 12, 2021

No one spoke with me about the service provided when I picked it up. I was simply told to go to the cashier then someone just dropped it off to me but had the wrong name. No worries though, Nobody is per More

by Ratpac33016
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
NA
Oct 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us. I'm sorry to hear that our team was not as informative and attentive as we aim to be. We appreciate you being so patient and understanding, but we will still take this feedback directly to our team so situations like this can be avoided in the future. If there's anything more I can do for you at this juncture, don't hesitate to reach out. Kindly, Osiris Barcelo - Service Manager - (954) 443-2332

Oct 16, 2021 -

Ratpac33016 responded

Thank you for responding. I look forward to a better experience at your service center the next time. Kind regards.

October 11, 2021

Wonderfull services, excellent and professional staff, they listen to our problems and understand what we want. More

by jggarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Oct 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Safe travels, and we hope to see you back again down the road!

October 11, 2021

The dealership is easy to get to and easy to park on waiting lane. Also fast greetings from crew. More

by VAZJAV66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Lexus of Pembroke Pines responded

Thanks for taking the time to review Lexus of Pembroke Pines! We look forward to taking care of you next time!

October 11, 2021

Prompt and professional service. Performed maintenance within the promised time frame. No issues during the visit More

by raveea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Oct 11, 2021 -

Lexus of Pembroke Pines responded

This is the feedback we hope to see. Thank you so much for coming to Lexus of Pembroke Pines for your auto service needs! We look forward to serving you next time.

October 11, 2021

Whenever I go to Lexus and get my car serviced there, I see Andre and he’s very personable and helpful. More

by VBLEMUR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre
Oct 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving Andre your kudos! We're happy to have him part of the Lexus of Pembroke Pines team. Please let us know if there is anything else we can do for you down the road. Take care!

October 11, 2021

This has been one of the greatest service provided to me since my tenure at Lexus. They are simply the BEST with special thanks to John Steigele and Alex Sandino. More

by SABRINA.TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Oct 11, 2021 -

Lexus of Pembroke Pines responded

What a fantastic review! Thank you so much for sharing this feedback about John and Alex. We are grateful to have you as a Lexus of Pembroke Pines customer.

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