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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,224 Reviews
Call Service Center (954) 443-2020

8,225 Reviews of Lexus of Pembroke Pines - Service Center

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October 14, 2021

I already sent one email to Andre. I requested a loan I already sent one email to Andre. I requested a loan car for a meeting and I have to wait 45 minutes to get the car and lost my meeting.... More

by CLAUDIO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2021 -

Lexus of Pembroke Pines responded

Claudio, I'm sorry for the mixup here. I'd like to better understand what went wrong so I can do my best to assist and ensure it doesn't happen again. Would you please give me a call at your convenience? I will look for your contact information in the meantime. Best, Osiris Barcelo - Service Manager - (954) 443-2332

October 14, 2021

Best dealer Lexus has just check the numbers with the best service to they go More

by YADANCABRERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS, Jodi Robinson
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Oct 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for your service needs! We appreciate your feedback and we look forward to assisting you again down the road.

October 14, 2021

John is the absolute BEST! I always feel like every need every question is always answered. He truly goes beyond for his customers! More

by BANI.SANTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Oct 14, 2021 -

Lexus of Pembroke Pines responded

It is always our pleasure to assist you with any questions you may have! Making sure our guests are fully confident in the work we perform is our goal and it certainly sounds like John and the Lexus of Pembroke Pines team makes sure to hit that mark. Thanks for the kudos!

October 14, 2021

Knowledgeable and honest!!!Rodney provided the best Knowledgeable and honest!!! Rodney provided the best services needed for my car. I accused receipt of true professionalism from Rodney More

by GABIE_JOLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2021 -

Lexus of Pembroke Pines responded

We're glad that you feel your vehicle is in good hands with us, Gabie! From the whole Lexus of Pembroke Pines team, thank you for the spectacular review!

October 14, 2021

Only reason not 5 stars is wish I got a call earlier with at least estimate time that they would be at my office compared me calling to ask. Rather know idea than just call he is on his way. More

by irissilverberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We want our guests to be informed about their vehicle's status and I will pass your review along to my team. If there is anything further that I can do to assist you, please give me a call. Osiris Barcelo - Service Manager - (954) 443-2332

October 13, 2021

Quick scheduling, quick service and they even gave me 3 months of free Sirius radio. Great experience at this service center More

by KPREPELITCHI001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2021 -

Lexus of Pembroke Pines responded

We strive to go above and beyond for our guests and will make sure the Lexus of Pembroke Pines team knows their commitment to customer satisfaction was recognized. Enjoy your 3 months of free Sirius radio! - Lexus of Pembroke Pines

October 13, 2021

Very good work ethics. Blessings to all of you. Good job. Good excellent job. Keep up. More

by Jerryjones1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericson
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Oct 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the lovely review and kind words, Jerry - we are so appreciative! - your friends at Lexus of Pembroke Pines

October 12, 2021

The Staff was friendly, Randy Ramos was great and the service and wait time was excellent More

by marynb12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ramos
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Oct 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Randy and the team! Your business is important to us and it means a lot that you are a happy Lexus of Pembroke Pines customer. Safe travels until we welcome you back in the future!

October 12, 2021

Outstanding service . On time and on schedule. Easy in out device. Great on everything thank you More

by lohdawg76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Acosta, Joseph Ayash
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Oct 12, 2021 -

Lexus of Pembroke Pines responded

It is wonderful to hear about your exceptional service experience! Thank you for the kudos and we appreciate you choosing Lexus of Pembroke Pines. Please feel free to stop by next time we can help. Take care!

October 12, 2021

Excellent courtesy and prompt service as usual. I took my car in for an oil change. More

by WPEREZ57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
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Oct 12, 2021 -

Lexus of Pembroke Pines responded

We're glad your service was quick and easy! Thanks for choosing Lexus of Pembroke Pines and for sharing your feedback - we really appreciate it!

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