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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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December 10, 2021

Great service , highly recommend. Staff is also very helpful and friendly . Waiting time is not fast but they accommodate you well . More

by rodjen9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Lexus of Pembroke Pines responded

We're so grateful that you've taken the time to share some positive feedback about our team! Our focus is always on providing efficient service, and we will continue making this a priority. Thank you so much for supporting Lexus of Pembroke Pines, and drive safely!

December 10, 2021

I find the location very convenient to me. I have used Melissa Ho on my two visits and and she has exceeded my expectations each time. As a former service advisor for over 30 years I know how difficult a More

by msmith1811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Dec 13, 2021 -

Lexus of Pembroke Pines responded

This review means so much coming from someone with your level of expertise! Thank you tremendously for giving Melissa a shoutout, and the Lexus of Pembroke Pines team looks very forward to exceeding your expectations next time you stop by!

December 10, 2021

Professional service! Service agent was very helpful and went beyond my expectations. I will use his support again for sure. More

by pauloerferraz54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Lexus of Pembroke Pines responded

It's fantastic to hear we're meeting and exceeding your expectations, Paulo! We're honored that you plan to return to Lexus of Pembroke Pines again for future services, and we look forward to when that time arrives!

December 10, 2021

Rodney Fuller (My Service Advisor) was very professional and helpful! Great Service! I did not had to wait. More

by damarisbosch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller was my service advisor
Dec 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. We're thankful to have you as a customer. Rodney will certainly be thrilled to see your kind words!

December 10, 2021

Lexus of Pembroke Pines is literally the best. Fast service and very helpful. Definitely recommend. More

by Diamond R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Lexus of Pembroke Pines responded

Your recommendation means a lot to us! Thank you for choosing Lexus of Pembroke Pines and for stopping by to leave a five-star review. Safe travels until we see you next!

December 10, 2021

It has great service, they get the job done will recommend to others, thank you for all the services. More

by PETERGAY_CHRISTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lexus of Pembroke Pines responded

We're delighted to hear that our thorough care will inspire you to recommend us to others! Many thanks for your genuine support for Lexus of Pembroke Pines, and we hope you'll stop by next time you need service!

December 09, 2021

Muy buena atención y muy buen trabajo, Gracias es un placer tener un carro tan Bello y tan bueno . More

by Yaqueline Portell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Dec 09, 2021 -

Lexus of Pembroke Pines responded

Gracias por compartir, Yaqueline, y felicidades por su nuevo carro! Nos alegra oír que el equipo de Lexus of Pembroke Pines pudiera ayudarle a encontrarlo. Que lo disfrute por muchos años adelante!

Dec 10, 2021 -

Yaqueline Portell responded

Gracias, al gran equipo q tienen pudieron lograr q saliera con mi carro.

December 09, 2021

Every single time I go there it’s the service is just getting worst and worst! More

by torresnitza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rod Fuller
Jan 03, 2022 -

Lexus of Pembroke Pines responded

We are always looking to make improvements and to provide our guests with the best possible service. It's difficult to receive feedback like this, but your input does allow our team to focus on where we can elevate our services. If you can offer any more specific input, I would be glad to take your call. Kindly, Osiris Barcelo - Service Manager - (954) 443-2332

December 09, 2021

The service department was excellent from start to finish. Mr Sebastian Mejia was very professional, courteous and very helpful with the whole process of the service. All others from the service depa More

by bporras0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastián Mejia
Dec 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your fantastic experiences with our team at Lexus of Pembroke Pines! We strive for excellence, and we couldn't be happier to hear that you not only had a great service experience with Sebastian but Patrick also stepped in to ensure your lease questions were addressed. We are excited to continue doing business with you. Enjoy your Lexus RC 350!

December 09, 2021

I like the manager Nikolay and the financial specialist Boris. They are very helpful. The 1 service was very fast about 30 minutes More

by OSHS.ANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Goglucci
Dec 10, 2021 -

Lexus of Pembroke Pines responded

It's great to hear positive feedback about our team and our efficiency. Though it sounds like you're satisfied with your service, I've noticed you've only rated us 3 stars. Providing exceptional customer care that leaves our guests feeling well taken care of is a top priority, and we would love to hear what more we could've done to create a 5 star experience for you. Please consider reaching out to me directly if there is any additional feedback you can offer. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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