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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,224 Reviews
Call Service Center (954) 443-2020

8,224 Reviews of Lexus of Pembroke Pines - Service Center

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October 09, 2021

Where do I start. Dropped my car off for service at 9:30 didn’t pick up till after 6pm nobody called to update me on my vehicle. Then I picked up my vehicle it was not washed and this isn’t the first time I More

by Alexia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Hector
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

It's hard to hear that you didn't receive the communicative and meticulous service we aim to deliver, Alexia. It's important that you can rely on our team for thorough care, and this is something we will address with our service team. I won't have the ability to contact you based on this review. Would you consider reaching out to me when time permits? I would like to see what I can do to improve the outcome of your visit. Kindly, Osiris Barcelo - Service Manager - (954) 443-2332

October 09, 2021

First time service was smoothe and effortless. The staff was courteous and professional. Very pleasant experience. More

by ANNMARIECLARKE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
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Oct 11, 2021 -

Lexus of Pembroke Pines responded

We're glad your first service visit was smooth and seamless, Ann Marie! Thank you for the kind review - the whole Lexus of Pembroke Pines team deeply appreciates it!

October 08, 2021

3 hour oil change when scheduled in advance plus tried to sell me oil and gas additives for a car which only runs synthetic oil and premium gasoline More

by bhennessee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

I apologize that your wait and elements of your service left you feeling unsatisfied. This is never the outcome we want. I will make a note of your concerns, but I also invite you to call me at (954) 443-2332 if you'd like to discuss this directly. I would be glad to address any reservations you may have and see if there is anything I can do to rectify this. Best, Osiris Barcelo - Service Manager

October 07, 2021

Great dealership, very helpful and friendly staff and professional service at this location. Definitely recommend. More

by Adriana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Adriana, your recommendation means the world to us! Thank you for trusting Lexus of Pembroke Pines with your business, we hope to work with you for a long time to come. Happy driving!

October 07, 2021

Great customer service provided by the Lexus maintenance team. Once the mechanic finished the service, they wash my car. 👍🏻 More

by CAMILOACUARTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thanks for the wonderful review of Lexus of Pembroke Pines! We're pleased that our team took great care of your vehicle--we appreciate the confidence in our work. See you again next time!

October 07, 2021

We have always received amazing service and help from everyone here. Melissa is incredibly helpful. More

by TERRATECHINTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mesllisa
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in Melissa! Your support means a lot to us and we look forward to welcoming you back to Lexus of Pembroke Pines for your next service visit.

October 07, 2021

I Missed my forever favorite advisor Gustavo Palacio, but John was amazing, ps. I hope next time my car came back more clean like old times. Regards, More

by lily3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John new services advisor is not in this list
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thanks for the wonderful review of Lexus of Pembroke Pines! We're pleased that John was excellent to work with, and we appreciate your kind words.

October 07, 2021

Everything was great! The service, the customer care, and the cleanliness was wonderful. Thank you! More

by VANESANGUILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that your visit was so positive from top to bottom! Thank you for choosing Lexus of Pembroke Pines for your service needs, we hope to welcome you back for your future auto needs.

October 06, 2021

Appointment was on time, they asked to wait 2 hours for service and before that was ready. Andre is always very sharp, no complaints More

by ISAAC17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

Isaac, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Andre and the team. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

October 06, 2021

Excellent customer service. However, this time I wasn’t very happy with the final service More

by JOHNVELASQUEZ2004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Oct 07, 2021 -

JOHNVELASQUEZ2004 responded

You can call me at 9546086043. Around noon

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