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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,504 Reviews
Call Service Center (954) 443-2020

8,504 Reviews of Lexus of Pembroke Pines - Service Center

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November 19, 2021

Love Lexus! Excellent Service. Great customer service. Jeff in service department is the best!! TeamLexus More

by Keni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Lexus of Pembroke Pines responded

Keni, thank you for the great review! It means a lot to hear that you had such a successful experience working with Jeff. Safe travels, and we hope to earn your business again at Lexus of Pembroke Pines!

November 19, 2021

I always bring my Lexus to this location for service. Awesome staff and service. Thanks you! More

by 1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Nov 20, 2021 -

Lexus of Pembroke Pines responded

We're honored to be your chosen service provider at Lexus of Pembroke Pines! Our team truly enjoys taking care of all of your service needs, and we look very forward to our next chance to work together!

November 19, 2021

Good customer service wonderful job good waiting area fast service I recommend advise anyone beck have a Lexus to go to his location More

by CheckMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2021 -

Lexus of Pembroke Pines responded

It's lovely to receive such positive feedback about our team and the care they provide! We can't thank you enough for recommending Lexus of Pembroke Pines, and we hope we'll have the chance to work together again soon!

November 19, 2021

Welcome back Gustavo! You are really an asset to Lexus of Pembroke Pines. Best customer service! More

by IDIAFERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Gustavo. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

November 19, 2021

Not Pleased with Service I received, Rush job, didn’t clean car , half washed dirty job More

by BROWNANNIE610
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t recall name from Service Advisor, Joseph Ayash
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Dec 03, 2021 -

Lexus of Pembroke Pines responded

We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. I am so sorry that your experience fell short of our high expectations, and I would be grateful to touch base and see what I can do to make it up to you. Please give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 18, 2021

Excellent service and customer service. Isidrio is the best and explains everything very clear and away you understand. More

by baylleresjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidrio
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Nov 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind words about our team, we are thrilled that you are always so well taken care of by Isidro. We look forward to the next opportunity to assist you here at Lexus of Pembroke Pines!

November 18, 2021

Excellent service and customer service. Andre took great care of me, information was helpful and clear. Thanks for a great experience! More

by Fernando V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
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Nov 19, 2021 -

Lexus of Pembroke Pines responded

Fernando, thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful experience working with Andre and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

November 18, 2021

Friendly staff, greeting from the moment you get in, would like to be advise of changes sooner rather than me having to call and find out More

by aconrado23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
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Nov 18, 2021 -

Lexus of Pembroke Pines responded

It makes us happy that our team was friendly and wonderful to work with. The Lexus of Pembroke Pines team appreciates the support.

November 18, 2021

Who ever went in my car their feet was very dirty and they gave it to me same way More

by rslsaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the person name
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Dec 02, 2021 -

Lexus of Pembroke Pines responded

I am surprised and disappointed to hear that your vehicle wasn't returned in pristine condition. We expect better for our guests and I will be sure to address these concerns with my team so we can improve in the future. In the meantime, if there is anything we can do to make things right for you, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 18, 2021

Great service. Friendly people. Amazing customer service with fast service. Thank you very much for your assistance More

by SHARONDA.LEBRUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
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Nov 18, 2021 -

Lexus of Pembroke Pines responded

Sharonda, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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