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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,284 Reviews
Call Service Center (954) 443-2020

8,286 Reviews of Lexus of Pembroke Pines - Service Center

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October 01, 2021

bad service no rent a car the hay no ask no body for my situation just say no that set More

by jdtmax1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Lexus of Pembroke Pines responded

Five-star service is our goal so it's concerning to see this review. Would you be willing to speak with me directly? I'd like to learn the details of your visit and try to help improve your experience. Please consider giving me a call. Osiris Barcelo - Service Manager - (954) 443-2332

October 01, 2021

Melissa Ho is an excellent service technician. She always seems to have the interest and satisfaction of the customer as her priority. More

by CDMART22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Report | Print
Oct 01, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for leaving Lexus of Pembroke Pines your wonderful review! We will let Melissa know that you appreciate her time and customer service. See you soon!

October 01, 2021

Very nice service awesome customer service,,did not wait to long for my car kept in touch by phone and text More

by TALLEYPHYLLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Oct 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We look forward to taking care of you during your next visit to Lexus of Pembroke Pines!

October 01, 2021

Everyone was friendly and professional. the estimated time given for my wait was accurate. Very pleased with the service. More

by lisettediaz000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Report | Print
Oct 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Lisette! We appreciate your support and hope to see you back at Lexus of Pembroke Pines down the road. Safe travels!

October 01, 2021

Rod Fuller was excellent! Very professional and immediately got notification by text and personally from him when my car was ready. The car was ready as promised. Everyone I dealt with that day gav More

by LUVTODANCEON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Report | Print
Oct 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! Rod is an excellent member of our team and we are glad to hear that he delivered such a successful service experience. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

September 30, 2021

I had to request a front tires wheel balancing because I noticed that after the last tire rotation a chiming was felt, I was assessed over a hundred dollars for that service. I found that over excessive cha More

by quilanga15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Oct 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for leaving our team a review. While we are happy to have completed your services, I am sorry that you were dissatisfied with the price of the work. We appreciate your business and if you would like to discuss your concerns further, please give me a call. Thank you - Osiris Barcelo - Service Manager - (954) 443-2332

Oct 02, 2021 -

quilanga15 responded

There really is no reason to discuss this issue any further. I simply thought it was excessive charge.

September 30, 2021

The service took too long and was more expensive than expected. Additionally, no car wash and no vacuum to the car. I was pretty disappointed More

by jaycsm35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Amado
Report | Print
Oct 15, 2021 -

Lexus of Pembroke Pines responded

I am very sorry that you didn't receive the efficient, thorough service we expect from our team. Your feedback is important to us, as we continuously strive to improve our customer experience. If you would like to speak about this further, I would be more than happy to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Oct 16, 2021 -

jaycsm35 responded

I also discovered that the maintenance reminder was not reset it and no sticker or reminder was set for my next oil change.

September 30, 2021

Melissa es the best service manager I've ever had. Her and Osiris have made my experience the outstanding! Thank you Melissa and Osiris. More

by LUSANE21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osiris, Melissa
Report | Print
Sep 30, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines to get the job done! We're thrilled to hear that Melissa and Osiris made the right impression and provided you with excellent service!

September 30, 2021

I must say that my experience with this dealership has been excellent. My most recent visit has confirmed excellence that they portray. More

by ssparemore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa H
Report | Print
Sep 30, 2021 -

Lexus of Pembroke Pines responded

Thanks for the excellent review of Lexus of Pembroke Pines! We appreciate the kind words.

September 30, 2021

Great fast service. Wait time was minimal and all the associates were friendly and helpful. More

by MJL164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Sep 30, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for a much better review! Thank you for the excellent feedback - and we hope to see you again for your future maintenance needs! - the Lexus of Pembroke Pines team

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