Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,504 Reviews

8,504 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
November 18, 2021

Great service. I transfered from lexus of North Miami and I was wondering if I would get the same level of service. It was great More

by TJ42702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Older white guy, forgot his name
Nov 19, 2021 -

Lexus of Pembroke Pines responded

We were delighted to welcome you to Lexus of Pembroke Pines! Thank you for your business and your positive feedback. We hope to work with you again down the road!

November 18, 2021

Very satisfied with the service , fast and we’ll explained, my service advisor was very attentive. More

by YVONNEB430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Nov 19, 2021 -

Lexus of Pembroke Pines responded

Yvonne, we are happy to hear that our team delivered such efficient, communicative service! Thank you for choosing Lexus of Pembroke Pines and for coming by to leave a terrific review. We hope to work with you again down the road!

November 18, 2021

Always a pleasure dealing with Lexus of Pembroke Pines. my husband and I have leased cars from them for approximately 15 years, and all I can say is EXCELLENCE! Always courteous, dependable and doing ever More

by BWADDINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Lexus of Pembroke Pines responded

Thank you to you and your husband for your 15 years of business! We are grateful for your confidence in our team and we look forward to working with you next time at Lexus of Pembroke Pines. Safe travels until then!

November 18, 2021

Super easy and convenient. No appointment, walked in a got service quickly and with no fuss. Thanks! More

by BRANDONBEANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Nov 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Brandon! We appreciate your support and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you back again down the road!

November 17, 2021

Great service! It’s always a great experience when we get our car service. Everyone is so friendly and they work with you to ensure everything is taking care of More

by danyoromo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Nov 18, 2021 -

Lexus of Pembroke Pines responded

We love hearing from our happy customers! Thank you for the fabulous feedback and we look forward to assisting with your service needs down the road. Take care! - Lexus of Pembroke Pines

November 17, 2021

When I arrived for a service at the scheduled time of my appointment I waited like 20 mnts for an advisor to assist me,then I explained him which service I needed for my vehicle and also asked him to check More

by aletejeda8604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres
Dec 01, 2021 -

Lexus of Pembroke Pines responded

We always aim to provide accommodating and attentive service to our clients, and I apologize this wasn't better represented when you came for your recent appointment. I will certainly make note of this feedback - but I also invite you to contact me so we can discuss it directly. I want to address your concerns and any miscommunications that may have occurred here. Best, Osiris Barcelo - Service Manager - (954) 443-2332

November 17, 2021

They were fast and friendly. I really appreciated the car wash as well. They made it a great experience. More

by SHARONDA.LEBRUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex whitmon
Nov 18, 2021 -

Lexus of Pembroke Pines responded

It's great to hear that you were able to have such an enjoyable experience with us. Thank you for choosing Lexus of Pembroke Pines!

November 17, 2021

Always great brining my car for service. Fast and quality service is always provided. Sebastian Mejia was great! More

by natalie060505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Nov 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving Sebastian and the rest of the Lexus of Pembroke Pines service team your thanks. We appreciate your support and hope to see you again down the road. Take care!

November 17, 2021

Terrible experience. My first time owning a Lexus from Mercedes. Feels like the worst decision ever.. More

by LARANDWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Amaro
Dec 01, 2021 -

Lexus of Pembroke Pines responded

It is very disappointing to read this feedback, as this is far from the high level of satisfaction we expect for our customers. I would appreciate the opportunity to speak with you directly and see what I can do to improve your experience. Please reach out to me when you have a free moment, as I am eager to assist. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

November 16, 2021

Excellent, sales, leasing and service. Satisfied 20 year customer who will continue his relationship with this dealer. More

by RAYANDJICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Lexus of Pembroke Pines responded

We couldn't be happier to have earned your 20 years of business! Thank you for continuing to trust our team, and for sharing your great review. We look forward to welcoming you back to Lexus of Pembroke Pines next time!

...
508
...