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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews
Call Service Center (954) 443-2020

8,212 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
July 03, 2021

Excellent customer service, timely processing and clean work. Satisfied 100% More

by Rohit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Report | Print
Jul 06, 2021 -

Lexus of Pembroke Pines responded

Rohit - we couldn't have asked for a better review! Thank you so much, from all of us here at Lexus of Pembroke Pines!

July 03, 2021

Nice service good attention . Love Pembroke Pines dealer .will be back soon More

by PATHOL_587@hotmail. Com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Jul 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for the lovely feedback! We appreciate your loyal business and support, and we look forward to seeing you back. Drive safe! - your friends at Lexus of Pembroke Pines

July 03, 2021

Great service facility, very professional staff and ver clean facility More

by PARVINKUMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iserdio garcia
Report | Print
Jul 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for the outstanding review! We're delighted to hear our team and facilities did not disappoint. We appreciate you choosing Lexus of Pembroke Pines and hope to see you again soon!

July 03, 2021

No comment. Everyone was very nice. I appreciate the excellent customer service from the service department and Jeffrey. My car is in excellent shape as a result of service at Lexus if PP. More

by Shirleybrown412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey in Service , Joseph Ayash
Report | Print
Jul 06, 2021 -

Lexus of Pembroke Pines responded

Shirley - your feedback means the world to all of us here at Lexus of Pembroke Pines. Thank you for doing business with us and stopping by to leave a positive review! Take care!

July 03, 2021

El tiempo de espera por servicio básico de es de mas de 2 horas increíble. La atención es buena pero la espera no tiene sentido More

by Ojeda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
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Jul 26, 2021 -

Lexus of Pembroke Pines responded

Lo sentimos mucho por la demora con su servicio recién. Nunca intentamos incomodar nuestros clientes, y le pedimos disculpas por no cumplimos este objetivo. Vamos a compartir esta evaluación con nuestro equipo para que podamos mejorar nuestro experiencia del cliente, pero le invitamos llamar si quieres discutir esta situación. Gracias, Osiris Barcelo - Service Manager - (954) 443-2332

July 02, 2021

Jose Amaro is about customer obsession and he's way I buy Lexus. He sends the right message to his valued customers. Thank you Jose More

by HUGOGPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Report | Print
Jul 02, 2021 -

Lexus of Pembroke Pines responded

Hugo - We are thrilled to read your glowing feedback about Jose! He is a valuable member of our team and we will be sure to pass along your appreciation to him. Thank you for giving Lexus of Pembroke Pines your business!

July 02, 2021

All the guys were so nice and super helpful in the service department. The wait time wasn't bad at all considering they were a little busy. Always a pleasure here. More

by PAOLA77AYALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't see any pictures of the people whole helped me in the service department. Can't recall their names.
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Jul 02, 2021 -

Lexus of Pembroke Pines responded

We appreciate your feedback! Providing a seamless service experience is our goal so we are happy to hear you had a great time working with the Lexus of Pembroke Pines team. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Take care!

July 02, 2021

Best service around. Always honest about what service is needed on my vehicle. My service advisor, Jose Amaro, is the absolute best. Lexus is lucky to have him as an employee. Professional and courteous. More

by Mad4745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Report | Print
Jul 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will certainly let Jose know that you appreciate his help. We look forward to your next visit!

July 02, 2021

A pesar de un inconveniente que se presentó lo resolvieron todo gracias a Jorge Garcel el cual tiene muy buena forma y atiende bien a todos More

by SEBASTIANALFONSO910420
Recommend Dealer
Yes
Employees Worked With
Jorge Garcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña, Sebastian. Nos alegramos oír que Jorge y el equipo pudieron hacer las cosas bien para usted. Apreciamos su apoyo y esperamos volver a verle en Lexus of Pembroke Pines en el futuro!

July 02, 2021

My advisor Sebastián Mejia was very helpful and kind as he also was at my last service request and the 30K Prepaid Maintenance was performed according to schedule on 6/15/21. More

by genaranjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Report | Print
Jul 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Sebastian know that you appreciate his help. We look forward to your next visit!

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