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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

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May 29, 2021

Always a pleasure to deal with Jeremy Rivera. Always helpful and always positive. Glad to have been associated with him for the past four plus years. More

by BB62RICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

May 29, 2021

excellent, I have purchased 3 Lexus 350ES from this Dealership! Have Loved everyone of them! My 2013 is still used by my Granddaughter. Have loved the service Dept and Sales. My first car bought More

by GREENIESJG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for being a great Lexus of Pembroke Pines customer! We are so happy that you've had positive experiences with both our sales and service teams and appreciate you supporting us with a wonderful review. Safe travels to you and your family!

May 29, 2021

Rodney as always, was courteous & expedient. He is always willing to do the most he can to be helpful. John is a definite asset for Lexus of Pembroke Pines. More

by ARTHURSANDS323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout-out to Rodney & John. It was a pleasure to have your business!

May 29, 2021

John Steigle, as always, was courteous & expedient. He is always willing to do the most he can to be helpful. John is a definite asset for Lexus of Pembroke Pines. More

by 82NIECY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Steigle
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thanks for leaving us a review! It made our day to see that John continues to impress you during your visits to Lexus of Pembroke Pines!

May 29, 2021

We have been leasing the Lexus 350 at Lexus of Pembroke Pines for years. They provide excellent services. We leased our cars from Richard Monivis. John Steigel is our service advisor. More

by EUGENEWISEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigel and Richard Monivis
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Eugene, we are so grateful for your years of business! It is terrific to hear that you are always so well taken care of by Richard, John, and the team. Thank you from all of us at Lexus of Pembroke Pines and safe travels until we see you next!

May 28, 2021

Excellent service Jeffrey is the absolute best! He is very kind and helpful! I will definitely recommend to my friends Absolutely the best and very friendly More

by Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
May 28, 2021 -

Lexus of Pembroke Pines responded

Marie - Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Jeffrey and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

May 28, 2021

Insufficient communication as to what exactly was done. Paperwork indicates things were checked and inspected but actual service provided is not clear. Verbal information given indicated there were recomme More

by BOBELLENP
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Rodney in service department Excellent professional service.
Jun 14, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear that we didn't earn your five stars. We want our customers to be confident behind the wheel and I apologize that we weren't clearer here. Please give me a call when you have a free moment so that I can answer any questions you might have. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 28, 2021

Quick and efficient service. Friendly. Good quality. We received the car clean. Comfortable waiting area. Need to improve Internet speed. Easy to book an appointment More

by Nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
May 28, 2021 -

Lexus of Pembroke Pines responded

Nelson - Thank you for the great review! We are glad to hear that you had a successful experience working with the Lexus of Pembroke Pines team. We appreciate this feedback and hope to see you again down the road!

May 28, 2021

They did not rotate my tires After telling me My front They did not rotate my tires After telling me My front tires were worn more then that back tires. Did not make sense to me More

by leite007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron
Jun 14, 2021 -

Lexus of Pembroke Pines responded

I'm so sorry for the confusion here. We want our guests to feel completely confident in our work and it sounds like we missed the mark. I'd like to make things right for you, but I won't be able to find your contact information from this review. Please give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 28, 2021

Every thing good, I will be back for next service and refer my friends to come! Hope everything keep going good, thank you so much More

by dinhtho275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

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