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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,174 Reviews
Call Service Center (954) 443-2020

8,174 Reviews of Lexus of Pembroke Pines - Service Center

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December 04, 2024

I never had such a bad experience in trying to buy my leased vehicle. I contacted the dealership to purchase my lease and got a crazy payoff quote. When I questioned the amount I was told it was a mistak More

by FRANKTHETANK2363
Recommend Dealer
No
Employees Worked With
Donna Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2024

I always have a good experience with this dealership. They are professional and responsive to my concerns More

by ellenkfl77
Recommend Dealer
Yes
Employees Worked With
Jefferey Hernandez
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Dec 05, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Lexus of Pembroke Pines! We're delighted to hear that our team has consistently met your expectations. We look forward to serving you again in the future!

December 03, 2024

Excellent customer service. Have been my best dealer For many years. Thank You and continuos doing well!! More

by MCCM78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for your loyalty and kind words about Lexus of Pembroke Pines! We're delighted to hear that our customer service has consistently met your expectations. We look forward to continuing to serve you in the future!

December 03, 2024

Always great customer service and treatment from driving up and leaving vehicle until finishing and receiving car. More

by Marbetan
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback! We're delighted to hear that your experience at Lexus of Pembroke Pines was seamless from start to finish. We look forward to serving you again in the future!

December 03, 2024

Just after purchasing a Certified Preowned Lexus, I learned through Carfax that the brakes were overdue for inspection. More

by BRUCEHOLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl
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Jan 02, 2025 -

Lexus of Pembroke Pines responded

Thank you for bringing this to our attention. We strive to ensure all certified vehicles meet the highest standards, and it's concerning that we missed something as important as a brake inspection. Please reach out so we can address this issue promptly and make it right for you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 02, 2024

Excellent customer service from Mellisa Ho in the service department as usual. If you had 5 more stars I would give them. More

by GMURRAY1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mellisa Ho
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Dec 02, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Mellisa Ho provided excellent service at Lexus of Pembroke Pines! Your generous words and support mean a lot to us. Thank you for sharing your experience!

December 02, 2024

Thank you very much, Michael is a true professional! I was very pleased. I will recommend it to my friends. More

by anisimonian7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Michael provided you with a professional experience at Lexus of Pembroke Pines. Thank you for recommending us to your friends!

December 02, 2024

This is a Great team with excellent service, accuracy, quality, professionalism, and always with a smile More

by SMALLM08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Lexus of Pembroke Pines provided excellent service with professionalism and a smile. We appreciate your support!

December 01, 2024

Here’s a concise review you could use: “I left my car overnight for service, and they never called to inform me it was ready. Additionally, after fixing the sunroof, the interior roof was left dirty. .To More

by THERMASS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2024

My service person could have been more pleasant . She was short and seemed annoyed when I asked her questions More

by JONDONNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember She is not on the list
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