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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,101 Reviews

8,103 Reviews of Lexus of Pembroke Pines - Service Center

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March 27, 2021

Everything was great except the car wash, nothing compared to the first time I took it for service, anyways gonna clean it myself no choice. More

by MANYISITIO86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We strive to deliver a seamless service experience, and I am sorry to hear that you are disappointed with your car wash. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

March 27, 2021

Excellent care and service as always. One of the reasons we have had 5 Lexus vehicles. Jeremy Rivera always is very customer centric and knowledgeable. More

by LINDAMUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines. It is fantastic to see that Jeremy continues to provide you with great service. We look forward to taking care of you next time!

March 27, 2021

Professional staff, courteous and personable, top notch service, will Never take my car anywhere else. The service department rep explained everything, cost, etc, and rushed my car through because I had a More

by csc1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name
Mar 29, 2021 -

Lexus of Pembroke Pines responded

We are honored by your loyal business and glowing review! Thank you for choosing Lexus of Pembroke Pines, we look forward to seeing you next time.

March 27, 2021

Excellent service. Beyond the call of duty. Explained the problem and the dealer picked up the cost. Rat bot through wire harness. Very satisfied. Good work. More

by sobellm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos?
Mar 29, 2021 -

Lexus of Pembroke Pines responded

We are happy we could help! Thank you for choosing Lexus of Pembroke Pines for your service needs. Safe travels until we see you next!

March 26, 2021

Everyone was attentive and did their job. I didn’t have a long wait for my service rep and the flow of the various section was much better than my last visit. Sorry I can’t remember my representative last More

by Cheryl
Recommend Dealer
Yes
Employees Worked With
Sabastian??
Mar 26, 2021 -

Lexus of Pembroke Pines responded

Cheryl - Thank you for coming back to Lexus of Pembroke Pines! We are very glad to hear that you're satisfied with our service and we look forward to your next visit with us.

March 26, 2021

Best service dept. Dedicated to giving you the best service experience. Andre provided the best service from the moment I arrived until the moment I left. More

by josemperez24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 26, 2021 -

Lexus of Pembroke Pines responded

This review makes our day! Thank you for supporting Lexus of Pembroke Pines and highlighting Andre's great work. We look forward to welcoming you back for your future services!

March 26, 2021

Our service agent Jeremy and the service team always deliver a great experience. We drive all the way from Palm Beach and it’s worth it. More

by aapana20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jeremy and our team always take good care of you here at Lexus of Pembroke Pines, and we will certainly let them know that you appreciate their help. We are grateful to have you as a customer, and we look forward to your next visit!

March 26, 2021

Service is always great anytime I bring my vehicle to Lexus of Pembroke Pines. Staff is always friendly and polite. I love that I always get a complimentary car wash. More

by MMILES451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 26, 2021 -

Lexus of Pembroke Pines responded

Thank you for the stellar review! We're proud of the fantastic service team we have here at Lexus of Pembroke Pines and it's wonderful to see that you're always treated to a 5-star experience. We're delighted that you enjoy the complimentary car was as well!

March 26, 2021

I took my car for service and Scott was very professional and he said I needed new tires so, I took his advise and changed them. I wish I get a better price to fix the tires lights. I trust the service that More

by RUTH ADAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Ruth - We appreciate this feedback as we strive to deliver excellent service at a great value. I'm so glad that Scott was able to assist you. If there is anything further that I can do to help, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 26, 2021

My car needs were handled quickly and effectively by Mr. Hernadez. Iwas in and out in about 45 minutes. I am awaiting the followup details. More

by earlvegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Earl - Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and I will certainly pass along your kind words. I would also certainly like to ensure that we get you these follow-up details. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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