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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,098 Reviews

8,098 Reviews of Lexus of Pembroke Pines - Service Center

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March 24, 2021

Everything was super fast, thank you Lexus of Pembroke Pines for the amazing service as always. I would recommend this location to everyone that wants a Lexus. More

by VENUSCORTINAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

March 24, 2021

Excelent atention from Sebastian Mejia my service advisor , and from Adam Hoglievina at Technology that helped me solve an issue with Lexus Enform. Thank You. More

by arielcn5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Mejia
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Sebastian and Adam both took good care of you here at Lexus of Pembroke Pines, and we will certainly let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 24, 2021

My service representative, Jeremy Rivera, is friendly and professional. He responded my inquiry very on time. He also provided a good service. We appreciate his efforts. More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. We look forward to your next visit!

March 24, 2021

Melissa is the best she is friendly and she truly care about the customers. She goes above and beyond to make sure we are happy More

by Danielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Danielle, thank you for the review! Melissa is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. We hope to see you again sometime!

March 24, 2021

Excellent service as always, they just replaced the defective dash pad and other areas at no cost; performed a timely job, very clean. Definitely best service in all Pembroke Pines Miami area. More

by Cidar004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Rust
Mar 24, 2021 -

Lexus of Pembroke Pines responded

We appreciate your continued business and wonderful review! It is always a pleasure to assist you and we thank you for your support of Lexus of Pembroke Pines!

March 24, 2021

They took care of me and informed me of the service. They took a little longer than expected. Receipts should be offered in email form rather than wasting all that paper. More

by EDUTAINER237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Some dude named Isidro
Mar 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for this review. We are always looking for ways to improve our practices, and we appreciate you taking the time to share. We apologize if your visit took longer than we had anticipated and assure you that we will work towards improving our efficiency in the future. If there is anything more we can do to assist you, please do not hesitate to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

March 24, 2021

Lexus touts a quality experience, Which is why we leased our second vehicle there… Unfortunately the wait times are long. They do not wash your car as promised, It’s just sub par experiences for the last th More

by JUDOMCDONALD33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irv Smith
Apr 08, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that we have fallen short of our high expectations during your visits. Customer experience is our top priority, so I will share your feedback with the team and use it as a learning tool. If there is anything I can do to assist you further, I would be more than happy to help. Please don't hesitate to reach out to me with any questions or concerns. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 24, 2021

Great service and convenient! My Service writer Jeffery was outstanding and very professional! Ive been with Lexus for over 20 years and the service and quality is why! More

by wetzup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business over the years and are thrilled to hear that you are so confident in Jeremy to get the job done. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 24, 2021

Great Service very pleasant service Service adviser Great very Friendly and courteous Mr Jeremy Great service advisor I recommend everyone my Friends and Families to Pembroke Pines Lexus More

by Mohammed Karim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Mohammed - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with Jeremy. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 24, 2021

Maintenance which was required because maintenance tool lit up on screen. I waited for car about 1-1/2 hours for them to do service. More

by alinanapoles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. We look forward to seeing you the next time you bring your car in for service!

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