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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,089 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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March 18, 2021

Very expensive as The other dealers and incomplete evaluation of the car. Tha cableto open the trunk of my car was by them but they returned it to me without letting me know. More

by EDCOMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre
Apr 01, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear about the frustrations that arose during your last visit. We try to provide great service at a competitive price and I am here to take your call if you'd like to speak further. Osiris Barcelo - Service Manager - (954) 443-2332

March 18, 2021

John is the best in Service , what a great and knowledgeable guy . I will all go to him and look forward until my next visit More

by lornel0724
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Steigal
Mar 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that you are so confident in John and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

March 18, 2021

Car was returned with tire light still on. Had to go back. Took 3hrs plus with appointment. I am not sure that it was even washed, More

by CHARMS_119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Mar 22, 2021 -

Lexus of Pembroke Pines responded

This feedback is very concerning to read, as this certainly doesn't sound like the kind of thorough, top-notch service we expect from our team. I would like to apologize for the oversight and for any inconvenience this issue caused you. I will share your feedback with my team in order to make sure that this doesn't happen again. If there is anything else I can do to assist you, or if you have any further questions or concerns, please feel free to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 18, 2021

The appointment was on time and the service provided was excellent! I appreciated the respect for my time and the quality of service that was provided. More

by FRSOUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose Amparo
Mar 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! Hearing that you had such a successful service experience working with us made our day. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 17, 2021

Great service, politeness and professionalism of my service rep and the check in and check out crew. Thank you all. Thanks Jeffrey. See you soon More

by QUEENYLAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Mar 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in Jeffrey and the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

March 17, 2021

Isidro Garcia - a sercive consultant - and the Lexus coorporation are very high regarded in my book. Customer Service excels expectations. My experiences with them are always the best. I want to Than More

by JDP6_9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Mar 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great feedback! We are proud of our team, and it is excellent to hear that you had such a great experience working with Isidro. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 17, 2021

I would never own any other type of vehicle other than a Lexus just because the service a Pembroke Pines a Lexus is phenomenal!! They leave no problem unsolved without exceeding your expectations!! Thank yo More

by clsmith0225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Mar 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

March 17, 2021

I love working with my service guy Jose Amaro. He always takes great care of me and gives great consideration for the fact that I work the nightshift. Professional and courteous not to mention kind. More

by trishad21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Jose takes good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

March 17, 2021

The service and price was very good, the only negative is when the sales person tried to get me to replace my break pads when they didn’t need replacing. This erodes my trust in the dealership. More

by SJOHNSON46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 22, 2021 -

Lexus of Pembroke Pines responded

This is a bit disappointing to read. I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly about what happened with your brake pads. Please don't hesitate to give me a call. Thank you, Jose Camara- Service Mananger - 954-443-2332

March 17, 2021

Excellent customer service he was amazing he was on top of my car and told me how Many minutes or hours it was going to be and it was exactly how it was appreciate everything that he did for me. More

by natbrand2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Pembroke Pines responded

It is terrific to hear that our team delivered such efficient, communicative service! Thank you for choosing Lexus of Pembroke Pines and taking the time to share your positive review. Have a wonderful day!

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