Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,379 Reviews

8,379 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
April 07, 2021

Great professional service. Love the lexus courtesy. I had a last minute service and Scott accommodated me. Thank you. Lexus will always be promo uno with me. More

by Nettem69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrell Clarke
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Scott took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

April 07, 2021

John Steigele is the Best... should be the model for all of your service specialists! He always displays the utmost customer service skills and makes sure the job is done right! More

by BurgessJE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! John is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

April 07, 2021

Jeremy the Service Rivera RepIs Wonderful !My salesman Jeremy the Service Rivera Rep Is Wonderful ! My salesman Mike Banko Terrific ! Finance Guy Reinaldo Ramos Handsome and gave us a great deal and a More

by Donnie & Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Banko great guy & Smart. , REINALDO ENRIQUE RIVERA RAMOS
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our team means the absolute world to us! Thank you for trusting Lexus of Pembroke Pines with your business, and happy driving!

Apr 07, 2021 -

Donnie & Adam responded

donaldlawhon@yahoo.com

April 07, 2021

I will never use this dealership again Not only that I I will never use this dealership again Not only that I had to come on Sunday and learn that part is not available and was told that will get a follo More

by AlexS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Alex, we expect the best for our guests, and I am sorry that we fell short of our high standards during your service. I will be sure to share this feedback with the team in order to ensure that we provide more meticulous, satisfactory service in the future. I understand that we have lost your confidence, but if there is anything I can do to assist you, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 07, 2021

Went to get maintenance and a service light checked. As soon as I left the dealership I realized the service light was never fixed. I called and left two voicemails to Jeremy and never heard back. So now t More

by CRAIGAVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Craig - I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about this to ensure we address your concerns. Jeremy has attempted to give you a call but has had no luck reaching you. Could you please give us a call? Osiris Barcelo- Service Manager - 954-443-2332 Jeremy Rivera - Service Advisor - 954-443-2337

April 07, 2021

Andre is always very attentive and helpful. I took my car for regular service maintenance and was happy with the service. I would have liked to get in to Andre a little faster as I waited 20 minutes after le More

by Dchibas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Apr 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We are happy to hear that Andre took good care of you, and we will certainly let him know that you appreciate his help. We will also share these comments with our team and work to improve our efficiency and communication going forward. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again!

April 07, 2021

I’ve been coming to Lexus of Pembroke Pines for over 5 years and I am very pleased with the service. My experience has been great and looking forward to many more years. More

by JENNIFERMIRANDA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre - Service Dept.
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Jennifer, we are so grateful for your years of business! Thank you for your confidence in Lexus of Pembroke Pines, it is always a pleasure to assist you. Safe travels until we see you next!

April 07, 2021

Service rep. Andre did a great job to get my vehicle service and me on my way to work. Andre is one of the reason I purchased another Lexus. Any time I have an issue, Andre always find a way to handle i More

by FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Andre and Lexus of Pembroke Pines! We are thrilled that you are always so well taken care of and we look forward to seeing you next time.

April 07, 2021

Excellent Service, people are friendly. Appointment on time. Waiting time reasonable. Car nicely clean. People at payment and at picking up car super friendly and educated. More

by antoniogarcia726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this thoughtful feedback! We appreciate you giving us the opportunity to assist you and we hope to see you again at Lexus of Pembroke Pines.

April 06, 2021

I was very impressed with the service. Jose was very knowledgeable. The turnaround exceeded my expectations. I think I will buy another lexus in the near future. More

by sperea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José
Apr 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jose took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are proud that we earned your business, and we look forward to your next visit!

...
606
...