Lexus of Pembroke Pines - Service Center

The crew at Lexus of Pembroke Pines was too notch!!! I drove 45 mins past another dealer to bring my car there! Thank you!l drove 45 mins past another dealer to bring my car there! Thank you!l More

Excellent dealership,sales personnel are always able to answer any questions that may arise during negotiations.The service department advisors have been professional in discussing any issue that are prese answer any questions that may arise during negotiations.The service department advisors have been professional in discussing any issue that are presented to them concerning maintenance,or repair problems. More

Great service but the wait for finance manager was over an hour. They should change that because a client can’t wait so long just to sign a paper an hour. They should change that because a client can’t wait so long just to sign a paper More

Jose Amaro is the best across all customer obsession categories. He is empathic, listnes and delivers on his commitments. Thank you Jose ... you rock always. categories. He is empathic, listnes and delivers on his commitments. Thank you Jose ... you rock always. More

Great customer service!Would not go to any other Lexus Great customer service! Would not go to any other Lexus dealer they treat you top-notch from beginning to end including service Best Lexus dealer in Great customer service! Would not go to any other Lexus dealer they treat you top-notch from beginning to end including service Best Lexus dealer in South Florida Top notch More

Lexus of Pembroke Pines is an outstanding dealership. John Steigle is an awesome service advisor and Jose is the best Service Manager I have ever dealt with. I continue to do business with this dealershi John Steigle is an awesome service advisor and Jose is the best Service Manager I have ever dealt with. I continue to do business with this dealership, because of John and Jose. More

Worst experience ever! I went to this place as a referred by the dealer (this collision center is supposed to be top of the line... ) First of all, the job wasn't completed, they didn't repair my rim and ins by the dealer (this collision center is supposed to be top of the line... ) First of all, the job wasn't completed, they didn't repair my rim and instead of apologize for this at the beginning he ask me to show him the quote to check if I was right. As a customer service I felt like they were making fun of me... like I was making a big deal of everything when I was questioning why things where done! They modify the quote WITHOUT CALLING ME OR ASK FOR MY APPROVAL. They put some black overlay on top of my XSE logo WITHOUT my permission and once again I was questioned about it if I was telling the truth. He had to check his photos first to see if I was right. I submitted a coupon that I got from the dealership, following all the instructions BEFORE I drop off the car and at the moment of paying, he told me I didn't follow the instructions and I had to submit that before the drop off. ONCE AGAIN QUESTIONING EVERYTHING I SAID. Have to show proof that I did! In every way this experience was horrible. I couldn't believe coming from a place that is over charging and offers high quality compared with other places... I am paying the extra cause I am very picky with my cars and I want to trust that I am putting my cars with the best, not only in the detailing also in how I'm going to be taken care. More

John Steigele is an excellent service provider. He is the reason I keep bringing my car in for service to the dealership. He is a pleasure to deal with. reason I keep bringing my car in for service to the dealership. He is a pleasure to deal with. More

Always good service. Caesar was great. Disappointed there is no loaner vehicle available for the maintenance I got. It was of the reasons for dealership loyalty. It made it easier to get maintenance in a tim is no loaner vehicle available for the maintenance I got. It was of the reasons for dealership loyalty. It made it easier to get maintenance in a timely manner. More

Fast and easy. In and out quick with no problems. Liked that I got loaner, very convenient. I am a true Lexus loyalist. A+++ on that. that I got loaner, very convenient. I am a true Lexus loyalist. A+++ on that. More