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Donna Osborne
Donna Osborne at Lexus of Pembroke Pines
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Donna Osborne

Finance Secretary

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.3
31 Reviews
4.3

31 Reviews

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31 Reviews of Donna Osborne

March 12, 2024

Dealership Rating
Employee Rating

Good staff and well welcoming at all times when darling with the Dealership in others areas. More

by alhaynes7373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Irv Smith

Helpful 1
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Mar 12, 2024

Lexus of Pembroke Pines responded

Thank you for the five-star review of Lexus of Pembroke Pines! We are so glad that our team was welcoming. See you down the road!

November 18, 2023

Dealership Rating
Employee Rating

E x c e le n t n I c e K eep g oing More

by quotes9964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Warren Haynes, Jeremy Rivera, Scott Mankin, REINALDO ENRIQUE RIVERA RAMOS, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Steve Pastukhov, Zulimar Parra

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Nov 20, 2023

Lexus of Pembroke Pines responded

Thank you for taking a moment to leave Lexus of Pembroke Pines a 5-star review!

September 03, 2023

Dealership Rating
Employee Rating

‘Excelente servicio rapidez amabilidad seguridad calidad esfuerzo privacidad confortable idioma sencillez tranquilidad rapidez humildad amabilidad More

by EVELINREYES_81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Warren Haynes, Jeremy Rivera, Scott Mankin, REINALDO ENRIQUE RIVERA RAMOS, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Steve Pastukhov, Zulimar Parra

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Sep 05, 2023

Lexus of Pembroke Pines responded

Evelin, gracias por compartir su experiencia con nosotros en Lexus of Pembroke Pines. Nos alegra saber que nuestro servicio fue de su agrado. Esperamos verle pronto!

August 23, 2023

Dealership Rating
Employee Rating

Estoy muy contenta con la compra. .tos me atendieron de lo mejor muchas gracias.ok More

by luciascandona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michele Alter, Bob Hunter, Raul Najera, Adam Hoglievina, Rohan Alexander, Luis Amato

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Aug 24, 2023

Lexus of Pembroke Pines responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Esperamos volver a verle en el futuro!

August 14, 2023

Dealership Rating
Employee Rating

I'm still waiting for the ordered part The service was good Cleaning after unclean service More

by ITZHAK.LABOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hunter, Tom Abrahams

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Aug 15, 2023

Lexus of Pembroke Pines responded

Itzhak, thank you for leaving Lexus of Pembroke Pines a five-star review and sharing your feedback. We appreciate your patience while your new part arrives. In the meantime, please let us know if you need any further assistance. See you soon!

July 11, 2023

Dealership Rating
Employee Rating

Worst experience I’ve ever had at a dealership. They only care about sales and will do anything to trick and fool customer into purchasing. Did not disclose all required info More

by briana.henry77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Warren Haynes, Duane Massa, Frank Marsala, Mike Banko, Fred Carey, REINALDO ENRIQUE RIVERA RAMOS, Steve Pastukhov, Julio Arango, Zulimar Parra

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Jul 12, 2023

Lexus of Pembroke Pines responded

Briana, I'm sorry to hear about your negative experience at our dealership. We strive to provide transparent and honest service, so it's disappointing that we left the wrong impression. I would like to personally address your concerns and ensure that all necessary information is provided. Please reach out to me at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 07, 2023

Dealership Rating
Employee Rating

Service advisor was excellent. I would recommend him above all others. Please tell him thanks from Mr. MCcalla More

by ONIEL.MCCALLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Warren Haynes, Jeremy Rivera, Scott Mankin, REINALDO ENRIQUE RIVERA RAMOS, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Steve Pastukhov, Zulimar Parra

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Jul 10, 2023

Lexus of Pembroke Pines responded

We're ecstatic to hear that your service advisor earned your confidence, Mr. MCcalla! We'll be sure to pass along your kind words. Thanks for supporting Lexus of Pembroke Pines!

Jul 10, 2023

ONIEL.MCCALLA responded

Great service representatives

June 03, 2023

Dealership Rating
Employee Rating

Quick purchase love my is300 Best price available great serviced helpful nolvcrewlola loa road hi More

by MINDYLWILNER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Banko, Gustavo Palacio, Art Armani, Jorge Acosta

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Jun 05, 2023

Lexus of Pembroke Pines responded

Mindy, congrats on your Lexus IS 300! Thank you for choosing Lexus of Pembroke Pines and leaving us a five-star review. Enjoy your new ride!

May 17, 2023

Dealership Rating
Employee Rating

The senior sales officer was very knowledge LE and helpful! The accounting officer was to nervous! I can not understand that he insisted to use a credit card to pay for the car? VH More

by PMEDINC
Recommend Dealer
Yes

Other Employees Tagged: Warren Haynes, Scott Mankin, Gustavo Palacio, Adam Hoglievina, Rohan Alexander, Osiris Barcelo

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May 17, 2023

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us. I am glad to hear that our senior sales officer was able to assist you. However, I also apologize for any issues you had during the financing process. Regarding payment options, we offer various payment methods, and our team is trained to provide all available options. If there's anything else that I can help you with, please don't hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 02, 2022

Dealership Rating
Employee Rating

Promptitudes kindness knowledgeable, and very organized service .A very welcome back to GUSTAVO.Very kind Man.. Thanks LOP for having me as a costumer for almost 6 or 7 years. More

by TANGIROSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Warren Haynes, Jeremy Rivera, Scott Mankin, REINALDO ENRIQUE RIVERA RAMOS, Gustavo Palacio, Jaime Garcia, Adam Hoglievina, Rohan Alexander, Joseph Ayash

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Jul 05, 2022

Lexus of Pembroke Pines responded

Thanks so much for this great rating and review! We appreciate your support of us here at Lexus of Pembroke Pines, and we thank you for your continued loyalty. We look forward to seeing you next time!

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