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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,248 Reviews

8,248 Reviews of Lexus of Pembroke Pines - Service Center

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March 13, 2021

Great service by John always going out of his way to help and make customers feel good about the experience And keep customers with the update via text More

by tda152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhon Steigele
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

March 13, 2021

I brought my 2020 RX 350 for my first service service 3/10/2021.my service adviser was Melissa Ho she was very helpful and very professional. Melissa advised me there was a open recall on my car.she set More

by Terry Stepp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Terry, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Lexus of Pembroke Pines, and we will certainly let Melissa know that you appreciate her help. If you and your 2020 Lexus RX350 ever need anything else, don't hesitate to come back and see us again!

March 13, 2021

The overall satisfaction of my experience was stellar! Efficient and the service was fast! I appreciate having a loaner vehicle so I could continue with my day. I love Melissa! More

by lagermo77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind review of Melissa and the team! We are always happy to go the extra mile to deliver a convenient, top-notch experience for our customers. See you next time at Lexus of Pembroke Pines!

March 13, 2021

Always excellent customer serviceFriendly atmosphere Always excellent customer service Friendly atmosphere Great people oriented Fast service I have been doing business with this dealership for over 8 More

by EYDIAZ729
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose on service
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We couldn't be more grateful for your longtime business here at Lexus of Pembroke Pines, and we will certainly let Frank know that you appreciate his help. We look forward to your next visit!

March 13, 2021

I am customer For 8 years, is the favorite car dealer of my family for excellent service with trusted people’s and always on time, Treatment VIP More

by Nestor Moratinos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Nestor - thank you for your loyalty to Lexus of Pembroke Pines! We look forward to taking care of you next time!

March 12, 2021

Jeremy was patient and considerate of my time. He explained every detail of my service requirement and ensure I received what was necessary. Thank you Jeremy More

by Nore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience with Jeremy. Here at Lexus of Pembroke Pines, we are committed to providing top-notch service and I am glad that came true for you!

March 12, 2021

Without exception, anytime I have received the best of the services. Personnel are so professional and the maintenance and repairs are always made with great quality. More

by JulioTorres-bcbag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia, Alex Guevara
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 12, 2021

The service I received was great. Everything was done in a timely manner. Everyone was very nice and professional. I will recommend to my friends. More

by Marilyn Sawyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Lexus of Pembroke Pines responded

Marilyn, we pride ourselves on efficient, top-notch service, so this feedback means a lot to us! Thank you for choosing Lexus of Pembroke Pines for your service needs. See you next time!

March 12, 2021

I was very pleased with the service. John Steigele has been my service advisor since I’ve had my car. He is always very nice, professional, knowledgeable and helpful. More

by LexusCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Mar 12, 2021 -

Lexus of Pembroke Pines responded

Your confidence in John means the world to us! It's fantastic to hear that he always takes such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

March 12, 2021

Great, prompt and professional service always provided by Carlos Perez, really appreciated. He also made arrangement to provide us a loaner while our vehicle was in service. More

by bernie0716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Mar 12, 2021 -

Lexus of Pembroke Pines responded

We're thrilled that you've found someone you can trust in Carlos and that he's helped us earn your repeat business. Thank you so much for continuing to choose Lexus of Pembroke Pines to service your vehicle!

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