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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,249 Reviews

8,249 Reviews of Lexus of Pembroke Pines - Service Center

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March 11, 2021

Great customer service. Employees are very attentive. Fast and great service. Everything explained. Welcomed upon arrival, employees always smiling with great personality. Will always go back! More

by jnicola.barnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a great experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back next time!

March 11, 2021

No problems at all. Very easy. Staff was helpful and made the experience effortless. First service at Lexus and it will not be my last. More

by tcowheard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

We are so happy to welcome you to the Lexus family! Thank you for giving us your business and five-star review. We look forward to assisting you next time here at Lexus of Pembroke Pines!

March 11, 2021

Excellent work every time. They are always on point when it comes to time estimation as well as quality of work on the car. Thank you all. More

by jespinosa09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! Thank you for your confidence in the service team here at Lexus of Pembroke Pines!

March 11, 2021

My service advisor was great . He meet all needs and expectations . He allowed me to stay with the loaner since I had plans did the afternoon . Thank you More

by Betty Rivero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Betty - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

March 10, 2021

The car wash was not what I expected from a Lexus dealership, you guys have to do better than that half wash looking job they did on my car. More

by GREG_HENRY77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Greg - it's hard to see this feedback as we want guests to be confident in the services we offer. I apologize if we left the wrong impression and I will discuss these comments with my team so we can work towards improving. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 10, 2021

The ladies in the checkout where you pick up car we’re extremely rude, it’s like you are bother as well as the young gentlemen who take car and give you ticket. I drive all the way from Miami, because i h More

by Joanasofia_vega
Recommend Dealer
No
Employees Worked With
Juan Correa
Mar 25, 2021 -

Lexus of Pembroke Pines responded

This certainly doesn't sound like the friendly, attentive service I expect from my team and I would like to apologize that this was your experience. I appreciate you making the trip to work with us and I hope you will give us the opportunity to deliver a more positive visit next time. If there is anything I can do to assist you further, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 10, 2021

Excellent service and attention to customer. Very professional and friendly staff from front desk all through to the gentlemen who bring your car to you. Impeccable job by body shop staff. Highly sat More

by MICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne and Front Desk staff
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Michelle, we appreciate your business and your confidence in our team! Thank you for choosing Lexus of Pembroke Pines and recommending our work. See you next time!

March 10, 2021

Good service and good food lol lol lol lol lol lol lol lol lol lol lol ok lol lol lol lol lol lol lol lol More

by RDVABC3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing this feedback!

March 10, 2021

Terrible. This dealer is ONLY Interested in getting your Private Information and harassing customers with unfulfilling promises. Go somewhere else! And, the service advisors change every month; no follow- More

by CLAUDIOTRUMPET3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Carlo Correa
Mar 25, 2021 -

Lexus of Pembroke Pines responded

This feedback is disappointing to read and I apologize that this has been your experience. I assure you that it is never our intention to inconvenience or mislead our customers and I would like to step in and improve the situation. Would you please consider giving me a call so we can sort things out together? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 10, 2021

I had a great experience, Isidro was our service manager, he was very helpful and delivered the car in the time we had discussed. I was provided a loaner which was also a great help. More

by ROXOSORIO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Mar 10, 2021 -

Lexus of Pembroke Pines responded

We're so proud to have earned your business! It's great to hear that Isidro took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your service needs!

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