Lexus of Pembroke Pines - Service Center

Rod Fuller was fantastic! He went above and beyond to sort out my unexpected repairs. Although, the service department was extremely busy on my appointment date the wait time was minimal. sort out my unexpected repairs. Although, the service department was extremely busy on my appointment date the wait time was minimal. More

Worst service I have ever received will never get another Lexus again. No regard for my time or loyalty to Lexus. Was not willing to help at all. Lexus again. No regard for my time or loyalty to Lexus. Was not willing to help at all. More

The offered tow service never came. We have to ask for a technician to come to my house and jump start the car. We lost a lot of time because of that. After my wife went to the service center everything w technician to come to my house and jump start the car. We lost a lot of time because of that. After my wife went to the service center everything went well. More

When I met Jeremy Rivera, he was in sales. He sold us our current vehicle! Now, as a Service Advisor, he is better than ever! He is a wealth of knowledge, and always provides exceptional customer service! I current vehicle! Now, as a Service Advisor, he is better than ever! He is a wealth of knowledge, and always provides exceptional customer service! I highly recommend Jeremy and Lexus of Pembroke Pines team! More

Irv Smith was helpful and nice to work with. He was the first one to greet us and offer assistance. I understand some days are busier than others but the only downfall was entering and waiting to be assist first one to greet us and offer assistance. I understand some days are busier than others but the only downfall was entering and waiting to be assisted. But other than that my overall experience here was good. More

Everyone was so helpful The repairs were great and prompt. I was kept up to date on the progress of my repairs and it was completed on time. prompt. I was kept up to date on the progress of my repairs and it was completed on time. More

Great customer service and excellent attention to detail. My service advisor Sebastian communicated with me throughout the entire progress while my car was being serviced. They even provided me a loaner vehi My service advisor Sebastian communicated with me throughout the entire progress while my car was being serviced. They even provided me a loaner vehicle that was brand new! Highly recommend this Lexus service dealer. More

Pleased with the service. Check in & out process could use some attention. I usually go to JM Lexus and its a different experience. One point of contact instead of the 5 different people I had to interact use some attention. I usually go to JM Lexus and its a different experience. One point of contact instead of the 5 different people I had to interact with for a simple oil change. More

The best services and the information that my adviser gives me is always very helpful. He is very professional. And always trying to Help me gives me is always very helpful. He is very professional. And always trying to Help me More

The advisor was very professional; dropped off the car and explained the problem; he said that the service technicians would look into it and it would take about 1/12 hours to complete. Everything went as and explained the problem; he said that the service technicians would look into it and it would take about 1/12 hours to complete. Everything went as planned More