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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

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February 10, 2021

Very pleased with service of my car. Car returned looking brand new! Would highly recommend Lexus of Pembroke Pines. Been buying cars here for over 20 years More

by HOWIESLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We can't thank you enough for your years of business! We are thrilled that our team has taken such good care of you and we look forward to working with you for a long time to come. Have a wonderful day! - Lexus of Pembroke Pines Team

February 10, 2021

Always a pleasure bringing my car to get serviced or repaired. Everyone is always friendly. The experience is always the same. It has been a great dealership for us More

by Schifty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued support of Lexus of Pembroke Pines! We are happy to hear that our team always delivers friendly, high-quality service and care. See you next time!

February 10, 2021

My wife ran over something on the highway and that is why I brought it in. Mr Fuller put me at ease and made my visit a pleasure. Don't let him go as he is one of a kind. More

by FREDHANNUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Fuller
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Fred - Thank you for trusting Lexus of Pembroke Pines with your business! We strive to deliver a seamless service experience, and it is great to hear that this was reflected in your time working with us. We are wishing your wife many safe and happy miles down the road!

February 10, 2021

friendly,courteous and efficient. John is a great guy..exemplifies all the above qualities and more..I feel he truly cares and truu it es to give the best service.. More

by SDBWJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Feb 10, 2021 -

Lexus of Pembroke Pines responded

This glowing feedback about John makes our day! Thank you for giving Lexus of Pembroke Pines your business and five-star review. We look forward to welcoming you back next time!

February 10, 2021

Great service as always. Everything was done correctly and timely and everyone is friendly and informative. I love owning a Lexus because they are great cars and mostly because of great service. More

by Lcoppens21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We are so happy to have you as part of the Lexus of Pembroke Pines family! Thank you for your confidence in our team, and for your kind review. See you next time!

February 10, 2021

Carlos Perez my service writer did an extremely fine job. He was friendly, knowledgeable and efficient. He made my first service appt absolutely awesome. I look forward to my next visit. More

by PECAS1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate the great feedback about Carlos and are happy to hear that he went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 10, 2021

My Nx 300 has a recall since October 2020, they doesn’t have the part but also they can afford a loner the best they can do is a rental that is by there dealership and I’m from Miami. Si bad experience Tha More

by DAMYH0902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Osiris Barcelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Feb 25, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for the lack of effective communication on our end. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about this recall. Unfortunately, I am unable to find your contact information based on this review and do not have any pending messages to return. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 10, 2021

Great service,delivery on time.Pembroke dealer had extended a full coverage of services which I appreciate.Only issue is the distance. Thanks for the great offer More

by SSCHAPIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad our team provided the exceptional service we strive for here at Lexus of Pembroke Pines, and we do hope that we get another opportunity to work with you again sometime down the road!

February 10, 2021

They did an excellent job and the service was good 👍 the repair work they have done ✅ looks like nothing never happened and looks like new again. More

by VELOCITY8900
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Taylor
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Reviews like this one make our day! It was such a pleasure to get your car looking and driving like new again. Thanks from the Lexus of Pembroke Pines service team!

February 09, 2021

What a pleasure having Jose Amaro as my Service advisor, What a pleasure having Jose Amaro as my Service advisor, he goes above and beyond with grace, and it just seems so natural for him. Thank you again More

by FACUPID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will be sure to let Jose know that you appreciate his help. We look forward to your next visit!

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