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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,281 Reviews

8,281 Reviews of Lexus of Pembroke Pines - Service Center

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February 20, 2021

The service I paid for was way more expensive than the last time I was there. I would not recommend this center to being expensive. More

by Carlos Alban
Recommend Dealer
No
Employees Worked With
Jean Carlo Correa
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Carlos - I'm very sorry to hear that you aren't satisfied with our prices. If there was a discrepancy from your previous visit I would be glad to look into this for you. Don't hesitate to give me a call if there is anything that I can do to assist you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 20, 2021

Courtesy, excellence and professionalism describe my experience. Rodney my service advisor and was magnificent in answering my concerns and solving my car issues. Thank you kindly. More

by shezlowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that Rodney could deliver a five-star experience! Thank you for giving Lexus of Pembroke Pines your business and great feedback. We look forward to assisting you again down the road!

February 19, 2021

Rod Fuller was fantastic! He went above and beyond to sort out my unexpected repairs. Although, the service department was extremely busy on my appointment date the wait time was minimal. More

by MARGIE_TAVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Feb 19, 2021 -

Lexus of Pembroke Pines responded

Margie - For you to say that Rod went "above and beyond" to assist you makes our day. Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs! If any future issues should arise, we will be here to help.

February 19, 2021

Worst service I have ever received will never get another Lexus again. No regard for my time or loyalty to Lexus. Was not willing to help at all. More

by SBRAD031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Mar 08, 2021 -

Lexus of Pembroke Pines responded

This doesn't sound like the exceptional service we pride ourselves on here, and I would like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 19, 2021

The offered tow service never came. We have to ask for a technician to come to my house and jump start the car. We lost a lot of time because of that. After my wife went to the service center everything w More

by JOSEMANUEL.RODRIGUEZC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for your frustrations, and I am glad to see that everything worked out when your wife came in. If you would like to share any additional details regarding your experience, please don't hesitate to call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 19, 2021

I have going to Lexus if Pembrike Pi es for iver w years now and never had a bad experience at this great dealership. Staff is always professional and friendly. More

by Nixonlebrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Lexus of Pembroke Pines responded

We are so grateful for your years of business! Thank you for supporting Lexus of Pembroke Pines and sharing your positive feedback. Safe travels until we see you next!

February 19, 2021

The service was great! The paperwork was fast and I didn’t have to wait long for a loaner either. The issue I had was fixed and my car drives so much better now! More

by JIll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Feb 19, 2021 -

Lexus of Pembroke Pines responded

We are so happy we could help! Thank you for taking the time to share your five-star experience. We are lucky to have you as a customer here at Lexus of Pembroke Pines!

February 18, 2021

Everyone was so helpful The repairs were great and prompt. I was kept up to date on the progress of my repairs and it was completed on time. More

by Ticarick45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Lexus of Pembroke Pines responded

We're thrilled to hear that our team took such good care of you and your vehicle! Thank you for trusting Lexus of Pembroke Pines with your auto repair needs!

February 18, 2021

When I met Jeremy Rivera, he was in sales. He sold us our current vehicle! Now, as a Service Advisor, he is better than ever! He is a wealth of knowledge, and always provides exceptional customer service! I More

by Untraceable1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you are so confident in Jeremy to get the job done. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

February 18, 2021

Irv Smith was helpful and nice to work with. He was the first one to greet us and offer assistance. I understand some days are busier than others but the only downfall was entering and waiting to be assist More

by Saaras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great feedback. We are very proud to have Irv on our team, and it is wonderful to hear that he went above and beyond to assist you. We apologize if your visit took longer than we had anticipated, and we assure you that we will work towards improving our efficiency. Drive safely, and if there is anything more we can do to assist you, please do not hesitate to reach out! - Lynn Gonzales - Customer Relations Manager - 954-945-8581

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