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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,281 Reviews

8,281 Reviews of Lexus of Pembroke Pines - Service Center

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February 16, 2021

Service is fantastic! From start to finish the process was extremely smooth and Covid friendly. I would suggest finding a way to streamline the vehicle pick up process, as the wait exceeds 15 minutes at t More

by Georgejmclean88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and your feedback, George! I'll be sure to address your concerns with the team as we work toward improving the customer experience. If there's ever anything else I can help you with, please don't hesitate to reach out. We're grateful to have you as a Lexus of Pembroke Pines customer. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 16, 2021

Great service always !!Miss the driver for loaners Great service always !! Miss the driver for loaners though Wish they will bring them back soon Nothing beats lexus customer service The best out More

by SNARANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are proud to have earned your business and thrilled to hear that you had such a great experience working with us. We appreciate this feedback and will be sure to keep it in mind moving forward. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 16, 2021

As soon as you drive up for service you are kindly treated. The service advisor was excellent, quick and to the point. Great staff and service! More

by yb4u35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the names.
Feb 16, 2021 -

Lexus of Pembroke Pines responded

This review makes our day! Thank you for coming to Lexus of Pembroke Pines and taking the time to share your kind recommendation of our team. We are grateful to have you as a customer and hope to work with you for your future service needs.

February 16, 2021

My experience was good. My vehicle had an oil change. It was quick and friendly service . I would return. Thank you for your great service More

by GORNELAS42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing us! We strive to deliver efficient service, and it is wonderful to hear that you had such an excellent experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

February 15, 2021

good service liked the last minute slot reservation, and the fact i could buy food while waiting for my car to be serviced that day More

by marcmalaise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Marc! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Stay safe, and we hope to see you again down the road!

February 14, 2021

We love everything there . And Jose Amaro very professional , my wife always finish happy . Lexus also very close to my house . Thanks for all and you are the best More

by Joselier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, Maggie Marinova
Feb 15, 2021 -

Lexus of Pembroke Pines responded

We love having you and your wife as Lexus of Pembroke Pines customers! Thank you so much for sharing this positive feedback and giving a shout out to Jose. We look forward to our continued relationship.

February 14, 2021

Very nice dealership. People are very friendly snd helpful They honored the appointment time and did a very nice job. My car was returned to me washed snf vacuumed More

by GHSLIVERSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Lexus of Pembroke Pines responded

Nothing makes us happier than hearing that our guests enjoy their visits to Lexus of Pembroke Pines. Thank you so much for your business and kind review!

February 14, 2021

Very professional service prompt and accommodating staff. I was able to get a service appointment the same week I called. And I got a loaner car that was much needed More

by SMASHROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Lexus of Pembroke Pines responded

It's great to see this feedback! Thank you very much for choosing Lexus of Pembroke Pines for your auto service needs and supporting us with a review. We hope to see you next time!

February 14, 2021

Rod was the service tech I worked with for my car’s first service. He was super nice and friendly, and also quick and efficient, I would be sure to ask for him again next time. More

by nicole.rivera620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Feb 14, 2021 -

Lexus of Pembroke Pines responded

Nicole, thank you so much for the 5-star review of Lexus of Pembroke Pines! We appreciate you taking the time to share your positive service working with Rod and we hope to have the opportunity to work with you again next time!

February 14, 2021

Great service every time I visit. Carlos has been my go to for years and he’s amazing. Easy, fast, in and out, with no issues. More

by MICHELLEMARTINEZREYES
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Carlos and Lexus of Pembroke Pines! We are thrilled that you are always so well taken care of by our team. See you next time, Michelle!

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