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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,213 Reviews

8,213 Reviews of Lexus of Pembroke Pines - Service Center

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February 06, 2021

Service was very efficient and Carlos Pérez the service manager was courteous and very knowledgeable thank for your friendliness Carlos and thanks for suggesting the repirs More

by lissetvega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos oerez
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Carlos took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

February 06, 2021

I’ve been using Lexus of Pembroke Pines for the past 15 years and have had a pleasant sales and service experience very time I visit. More

by JOHN.LEVITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia, Frank Guerrero
Feb 08, 2021 -

Lexus of Pembroke Pines responded

John, thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and it means a lot to know that you enjoy working with us. We look forward to your next visit!

February 06, 2021

Andre ALWAYS provides excellent customer service!!! Every time that I have come for service or needed something in a “flash” he is always present! Great leader and pays close attention to the needs of the cl More

by Docrx2b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Andre is an excellent member of our team at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

February 06, 2021

Was charged for cabin air filter $49.99 which is suppose to be “free” with a dealer recommended services which i had. Tried to clarify with service advisor , he said he wasnt aware of the promo. Manager “O” More

by JTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Osiris Barcelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Feb 22, 2021 -

Lexus of Pembroke Pines responded

It sounds like there was a miscommunication here regarding your cabin air filter, and I would be more than willing to speak with you directly about this to ensure we clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 06, 2021

My vehicle was ready in the time specified by Jose and they also took the time to make sure my car was clean before they return it. I was impressed, small details made a impact. Overall great service. More

by NLHHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for posting a review about your recent service visit at Lexus of Pembroke Pines! We are glad to hear that Jose took excellent care of you, and we really appreciate you sharing this feedback about our service. Hope to see you next time!

February 06, 2021

My Vechicle was brought in for accident issue to the collision center, my rep was Joelle. He was very informative and the start to the end. I would like to thank for taking good care of me. More

by Jay Sindha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joelle
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind review, Jay. It is great to hear that Joelle took such great care of you from start to finish. We wish you safe travels from here on out! - Lexus of Pembroke Pines Team

February 06, 2021

Friendly staff. Appreciate car loaner. Andre is very helpful, as always. I would recommend to others. Location of shop is ver good for me as well More

by Cindyherbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Cindy - We are grateful to have you as a Lexus of Pembroke Pines customer and it's wonderful to hear that you enjoyed your recent visit with us. Thank you for sharing this positive feedback about Andre! We look forward to our continued relationship.

February 05, 2021

Delivered excellent service as promised! Bravo to the Pembroke Pines Lexus service team. I will continue being a loyal customer of Pembroke Pines Lexus for as long as they continue providing this level o More

by bmac1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Feb 05, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! We're so lucky to have you in the Lexus of Pembroke Pines family. Thank you for trusting us with all your repair and maintenance needs!

February 05, 2021

Lexus of Pembroke Pines always take care of me and treat me with respect everyone at the dealer is kind and respectful they treat the customers very well More

by angelvega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 05, 2021 -

Lexus of Pembroke Pines responded

We’re lucky to have you as a customer, Angel. Thank you for supporting Lexus of Pembroke Pines!

February 05, 2021

I Love coming to get my car services at the Pembroke Pines location. Melissa is amazing. Always has a great disposition and very knowledgeable. she works with my busy schedule and takes great care of m More

by LUCIAZOL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Feb 05, 2021 -

Lexus of Pembroke Pines responded

Lucia - Thank you for the great feedback! There is nothing we love more than hearing our customers are happy, and we appreciate you taking the time to share. Drive safely, and we will be sure to pass on the kind words to Melissa! - The Lexus of Pembroke Pines team

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