Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,268 Reviews

8,268 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
February 10, 2021

Great service as always. Everything was done correctly and timely and everyone is friendly and informative. I love owning a Lexus because they are great cars and mostly because of great service. More

by Lcoppens21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We are so happy to have you as part of the Lexus of Pembroke Pines family! Thank you for your confidence in our team, and for your kind review. See you next time!

February 10, 2021

Carlos Perez my service writer did an extremely fine job. He was friendly, knowledgeable and efficient. He made my first service appt absolutely awesome. I look forward to my next visit. More

by PECAS1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate the great feedback about Carlos and are happy to hear that he went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 10, 2021

My Nx 300 has a recall since October 2020, they doesn’t have the part but also they can afford a loner the best they can do is a rental that is by there dealership and I’m from Miami. Si bad experience Tha More

by DAMYH0902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Osiris Barcelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Feb 25, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for the lack of effective communication on our end. I assure you that it was not our intention to let this slip through the cracks, and I would be more than willing to speak with you directly about this recall. Unfortunately, I am unable to find your contact information based on this review and do not have any pending messages to return. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 10, 2021

Great service,delivery on time.Pembroke dealer had extended a full coverage of services which I appreciate.Only issue is the distance. Thanks for the great offer More

by SSCHAPIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad our team provided the exceptional service we strive for here at Lexus of Pembroke Pines, and we do hope that we get another opportunity to work with you again sometime down the road!

February 10, 2021

They did an excellent job and the service was good 👍 the repair work they have done ✅ looks like nothing never happened and looks like new again. More

by VELOCITY8900
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Taylor
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Reviews like this one make our day! It was such a pleasure to get your car looking and driving like new again. Thanks from the Lexus of Pembroke Pines service team!

February 09, 2021

What a pleasure having Jose Amaro as my Service advisor, What a pleasure having Jose Amaro as my Service advisor, he goes above and beyond with grace, and it just seems so natural for him. Thank you again More

by FACUPID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will be sure to let Jose know that you appreciate his help. We look forward to your next visit!

February 09, 2021

I came in for an oil change but mentioned I couldn’t set my new phone up. Juan who was only checking me in was wonderful. He sat with me & showed me exactly how he was setting up the phone connection & blue More

by PHILLARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 09, 2021 -

Lexus of Pembroke Pines responded

What a great review! We love to hear that our team assisted with your oil change and that Juan helped set up your phone connection as well. Thank you very much for being a Lexus of Pembroke Pines customer!

February 09, 2021

Service call with Carlos Perez was professional as always. Car was serviced and issue resolved. Carlos is always professional and honest and up front about all repairs needed. More

by eche8260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 09, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal customer! It's great to hear that Carlos always takes such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

February 09, 2021

Spoke with Lynn last night so pleasent and helpful And hope to speak to her again when I go there again! I’m A loyal customer have purchased many cars there and always satisfied! More

by sch7931
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres majerovicz Sebastian Mejia is also great he helps me out all the time!
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We strive to make the purchasing process go smoothly, and it is fantastic to hear that you had such a great experience working with Lynn. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!

February 09, 2021

Lexus of Pembroke Pines has alway been the standard for great service. This is my 5th Lexus and I plan on being a lifetime client. More

by SKINGJR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Lexus of Pembroke Pines responded

We couldn't be happier to have you as a loyal Lexus of Pembroke Pines customer! Thank you for your business and your confidence in our team. Safe travels until we see you next!

...
639
...