Lexus of Pembroke Pines - Service Center

Nick offered excellent service and made sure to always be in contact regarding the status of the my car. I will bring my car again. in contact regarding the status of the my car. I will bring my car again. More

It's always a pleasure visiting Lexus of Pembroke Pines. Staff and service is excellent. I would recommend this dealership to my friends and family. Staff and service is excellent. I would recommend this dealership to my friends and family. More

Personnel was friendly and profesional, specially Carlos, in service department who took care of my needs. Waiting time was around one hour and I received my vehicle clean! in service department who took care of my needs. Waiting time was around one hour and I received my vehicle clean! More

Good overall sometimes I have to wait for a long period of time got someone to answer the service department. Other than that service is great. of time got someone to answer the service department. Other than that service is great. More

I had excellent service as usual by my service advisor John. I couldn’t have been happier with my experience. He communicated with me throughout the entire process. John. I couldn’t have been happier with my experience. He communicated with me throughout the entire process. More

I didn't know where to send my vehicle after the accident, but I am overjoyed with the work that was completed. You get my vote. accident, but I am overjoyed with the work that was completed. You get my vote. More

Service consultant not customer friendly. I waited 2.5 hours for him to tell me I needed rear brakes and new hoses. I could write a book hours for him to tell me I needed rear brakes and new hoses. I could write a book More

It’s really good the service it was professional my service advice help me with my car problems I come back again for any service service advice help me with my car problems I come back again for any service More

Dead battery; no service cuz 2013 Lexus is too old. Charged battery at home, brought to dealer cuz battery under 2 yr warranty. No service cuz battery was now charged. I always trusted Lexus to take c Charged battery at home, brought to dealer cuz battery under 2 yr warranty. No service cuz battery was now charged. I always trusted Lexus to take care of my vehicle no matter the age, and had planned on replacing with a new vehicle this year or next. I never experienced such poor service in the 8 years I have owned my vehicle and was furious that I pay extra to bring my car to Lexus for terrible service. I’m not sure I will purchase a new Lexus in the future. More

You asked so here you go: about the time I thought my car should be ready I called the dealership and asked if my car was ready. They told me my service advisor was out to lunch and told me he would be back should be ready I called the dealership and asked if my car was ready. They told me my service advisor was out to lunch and told me he would be back in 50 minutes so I would have to wait till then to find out... What?? Why should that be an answer for telling me if my car is ready or not? I asked for the service manager but she was busy and I was told she would call me back but never did. This process should not be this complicated! More