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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,276 Reviews

8,276 Reviews of Lexus of Pembroke Pines - Service Center

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February 01, 2021

Excellent! I was blown away when asked which loaner car I wanted. Amazing Extra extra extra extra extra extra extra extra a Ana a a a a More

by JULIOMORALES996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think his name was Sergio
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thanks for posting about your recent visit to Lexus of Pembroke Pines! We look forward to working with you the next time you bring your vehicle in for service!

February 01, 2021

It was an awesome service but the outside of my Lexus car was not as clean as I was expecting the car to be thanks you More

by ARCHANAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for this review! We appreciate your business and are happy to hear that you had such a successful service experience working with us. We are always looking for ways to improve, and we appreciate you taking the time to share your feedback. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 31, 2021

I was very impressed with the service . They work very fast on my car . I will recommend to other customers if they need their car services More

by willie.bowens
Recommend Dealer
Yes
Employees Worked With
Jason Acosta
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Willie, we pride ourselves on efficient service, so this feedback is music to our ears! Thank you for working with us at Lexus of Pembroke Pines. See you next time!

January 31, 2021

Jeremy was Great! He was very quick, efficient and very accommodating. Overall a pleasure to work with. The loaner was an RX and it was fun to drive More

by YAZMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Your feedback means so much to us! We strive to deliver excellent service and it is great to hear that Jeremy is doing his job right. Thanks for trusting Lexus of Pembroke Pines!

January 31, 2021

Excellent attention and service Rod Fuller knows his job and recommended the needed service for my car, and a get loaner car for almost two days More

by LLEVY43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fullo
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for visiting us at Lexus of Pembroke Pines for your auto service needs! We are very happy to hear that Rod took excellent care of you and your vehicle. Have a wonderful week!

January 31, 2021

Service is always great and quick. My concierge, Jose always keeps me updated on the status of my vehicle. He takes pride in his job More

by Tshaun01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal customer! It's wonderful to hear that Jose always takes such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

January 31, 2021

There was a woman at the payment center who wasn’t friendly at all and she actually looked at me, didn’t greet me and ignored me so I had to go to another cashier to take my payment. More

by Cgillins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 05, 2021 -

Lexus of Pembroke Pines responded

This does not sound like the friendly and accommodating service I expect from my team, and I would like to apologize for the way you were treated during your visit. I'd appreciate the chance to speak with you to see if there is anything I can do to improve your experience. If you are willing to have that conversation, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 31, 2021

My wife and I have been Lexus owners from the brands inception, back in early 1990’s. Must complement your Pines Lexus service writer John Steigele,as man well versed with the ins and outs of the car. More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Hi Terry - Thank you for taking the time to share! We appreciate your business over the years and are thrilled to hear that you are so confident in John to get the job done. We are wishing you safe travels, and will be sure to pass on the kind words! - The Lexus of Pembroke Pines team

January 31, 2021

This Lexus location was great. Staff was courteous, helpful and professional. The entire place was welcoming and clean. Service was good, I would recommend it. More

by jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Jean - Thank you so much for recommending Lexus of Pembroke Pines! "Courteous, helpful, and professional" are all words we love to see and we really appreciate your business. Enjoy your week!

January 31, 2021

Quick, fast and efficient only took an hour of my time and the work was done quickly with no problems or hidden charges. Thank you. More

by GTRBRETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

We're grateful for the positive feedback! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

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