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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,124 Reviews

8,125 Reviews of Lexus of Pembroke Pines - Service Center

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December 04, 2020

John was able to take me in and highly appreciated his description of services needed. I was able to make a next day appointment that helped me take care of the required maintenance. More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Miguel - We love to hear that John was able to get your vehicle in for maintenance so quickly and provide informative service. Thank you for reviewing Lexus of Pembroke Pines! For all your future auto needs, we will be here to help.

December 03, 2020

Jaun kept me in touch during the entire process of my car. I would recommend anyone needing a great service person, they are in great hands. During the process they broke a my A/C vent , and Juan took More

by JACQUE_HUDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan from service
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will be sure to let Juan know that you appreciate his help. We look forward to your next visit!

December 03, 2020

Staff and experience by the service center exceeded my expectations and sets the standard for quality. Was in and out of there as fast possible and Andre was transparent with me about what needed to be do More

by stevefoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for the glowing review, Steve! It means a lot to hear that Andre and the team went above and beyond to deliver efficient service. We appreciate your support and hope to work with you again at Lexus of Pembroke Pines!

December 03, 2020

Jeremy is excellent to work with and always goes above and beyond for the service on all three of our family Lexus vehicles. I truly enjoy working with him and being able to have an advocate for our car c More

by georgette.baeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience. We strive to deliver exceptional service and I am thrilled to hear that Jeremy consistently hits the mark. It's a pleasure to have earned your business at Lexus of Pembroke Pines and we look forward to taking care of you next time!

December 03, 2020

Excellent customer service since we arrived, everyone knows theirs job and they did it in a very professional way, they also were honest with us. More

by Amparo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa, Jean Carlo Correa
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're known for our 5-star service and I am glad that came through to you!

December 03, 2020

My service advisor, Jose, is absolutely amazing. He is super efficient, knowledgeable and attentive. He makes the whole experience pleasurable. I would definitely return for more service in the future. More

by J.SANTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Dec 03, 2020 -

Lexus of Pembroke Pines responded

It was so kind of you to share your positive feedback regarding our team member Jose. Here at Lexus of Pembroke Pines, we are committed to providing excellent service and it's great that came through to you. We look forward to working with you next time!

December 03, 2020

Sebastian is very professional and pleasant to work with. John was previously my advisor and I miss him but am happy with Sebastian as his replacement. More

by SharonD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Sharon, it is great to hear that you appreciated the help of Sebastian and had a positive experience here at Lexus of Pembroke Pines. Thanks so much for your business and your review!

December 03, 2020

My car was at the service department for over a week to replace a part. Then when I got there yesterday nothing was done. I More

by mptonyarnp
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan (it wasn’t his fault. I guess he forgot
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and this certainly doesn't sound like the efficient and communicative service we pride ourselves on here. I would be more than willing to speak with you directly about your concerns and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 03, 2020

I paid 119.00 for detailing and even though I inspected before I left I did not see windows or clear panels inside until drove out in sun, everything very streaky. Also they said smudge spot would not com More

by BAMBI SIMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Dec 04, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it doesn't sound like the exceptional service we strive for here. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 02, 2020

My service on Monday wast excellent and they ok so wash my car everything wast in one hour time . Thank you very much I bean whit this company for 26 year and the olwes trade me good thanks a lot ,. More

by MLADYINPINK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family! Thank you for trusting us with all your repair and maintenance needs over the years!

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