Lexus of Pembroke Pines - Service Center

Had an appointment scheduled for servicing and had requested a loaner car because I was going to use my lunch break to take the car in. Once there I was informed there were no loaner cars available. T requested a loaner car because I was going to use my lunch break to take the car in. Once there I was informed there were no loaner cars available. The service rep was trying to be accommodating but it seems like his team wasn’t on the same page. Had to book my own Uber to get home and find transportation back to pick up my car. The least that could have been done for the inconvenience was to send my car to my home once the service was done or at least reimburse for the Uber. The service rep was very sweet and I completely understand these things are out of his control but as his supervisor I would have tried to do good by the customer. This is already my second poor experience here. I should have known better when I leased my car not to do business there. Sales reps did not attend to me, and I was told that the car that I wanted (my current car) was out of my budget. Anxiously waiting for my lease to end. More

Good customer service. Excellent personnel in the service department. Rod Fuller my representative does an exemplary job. I would highly recommend using him if at all possible. department. Rod Fuller my representative does an exemplary job. I would highly recommend using him if at all possible. More

I am very pleased with this dealership! They are very professional and attentive! Always willing to help! It’s always a pleasure to taking my car to be serviced! professional and attentive! Always willing to help! It’s always a pleasure to taking my car to be serviced! More

I go out of my way to come to this dealership because of my excellent service advisor. He goes out of his way to be personally involved with his customers. I’ve had service done at 2 other dealerships. The my excellent service advisor. He goes out of his way to be personally involved with his customers. I’ve had service done at 2 other dealerships. They both pale in comparison with the treatment that Juan provides. More

Was very happy with my service. I love Lexus and their customer service. I wish I could remember my rep but he was very helpful and friendly customer service. I wish I could remember my rep but he was very helpful and friendly More

I had a very nice experience with the Lexus team and I’m looking for to them service my vehicle again Service was fast the way to town was a long at all very professional looking for to them service my vehicle again Service was fast the way to town was a long at all very professional More

Carlos Perez is an excellent service representative. Calling in process needs to be better. But once connected with Carlos, all went well. Always tries to keep my priorities clear. Calling in process needs to be better. But once connected with Carlos, all went well. Always tries to keep my priorities clear. More

Excelente servicio especialmente José, el cual estuvo muy atento a cada detalle de mi vehículo, al igual que me guío y me presento de una manera más clara el funcionamiento de mi vehículo. Estoy muy feliz co atento a cada detalle de mi vehículo, al igual que me guío y me presento de una manera más clara el funcionamiento de mi vehículo. Estoy muy feliz con el costumer service! Gracias José Amaro. More

Staff is friendly and professional. Service advisor is knowledgeqble and goes out of his way to help and resolve my issues. The facility is always clean. knowledgeqble and goes out of his way to help and resolve my issues. The facility is always clean. More

Excellent service ! Melissa in service was very helpful and courteous. She answered all my questions and everything was done in time of expectations. Very pleased and courteous. She answered all my questions and everything was done in time of expectations. Very pleased More