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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,311 Reviews

8,311 Reviews of Lexus of Pembroke Pines - Service Center

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December 16, 2020

Sebastian Mejia in service is fantastic. He is extremely courteous and attentive and provided me with options from my most recent service visit. I highly recommend Lexus of PEMBROKE Pines service. More

by russconnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for your high recommendation of Sebastian and Lexus of Pembroke Pines! Your business and feedback mean the world to us. We hope to see you next time!

December 16, 2020

You need to change the television channel in the Cafe area off of a far right conspiracy theory channel-Newsmax. A place of business should not be politically charged and you’ll lose a lot of business. More

by woodysix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Dec 17, 2020 -

Lexus of Pembroke Pines responded

I assure you that we strive to ensure that all our guests are comfortable here, and I'm concerned to see this feedback. I will be sure to share this with my team. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 16, 2020

I was very happy with the service that I received when I took my car in recently. Sebastian was very courteous and helpful. The service was quick More

by Maria.fernandez012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 16, 2020 -

Lexus of Pembroke Pines responded

Hi Maria - Thank you for taking the time to review us! We strive to deliver efficient service, and it is excellent to hear that Sebastian earned your five-stars. Drive safely, and we hope to work with you again at Lexus of Pembroke Pines!

Dec 20, 2020 -

Maria.fernandez012 responded

Thank you for responding.

December 16, 2020

Carlos was great as always. One thing is that the inside Carlos was great as always. One thing is that the inside of the car had a gasoline smell . Same thing happened last time I had service. More

by robertayan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that Carlos took good care of you, I am concerned to hear about this gasoline smell. I would be more than willing to speak with you about this directly. Please don't hesitate to give me a call. Thank you, Jose Camara- Service Manager - (954) 443-2332

December 16, 2020

Great service! Love the program where they pick up the car and drop it off a few hours later. Very convenient, quick and friendly service! More

by Tia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lexus of Pembroke Pines responded

Teodora, it is our pleasure to deliver a convenient and efficient service experience! Thank you for sharing your feedback and giving Lexus of Pembroke Pines your business. Drive safe and happy holidays!

December 16, 2020

Had a good experience overall. Everyone showed courtesy and willing to answer all questions. The job was done correctly and within reasonable time. I’ll be back. More

by hern9431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you. Thank you from all of us here at Lexus of Pembroke Pines!

December 16, 2020

Great service the people are efficient and nice. Patrick is really a great sales man and works with you and Art Armani was great as well amd quick More

by NICOLEPINO1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lexus of Pembroke Pines responded

Your positive feedback means a lot to us, thank you! We will pass along your appreciation to Patrick and Art. Sending a big thank you from all of us at Lexus of Pembroke Pines!

December 15, 2020

Service delayed took 2 more days that what truly should have. The loaner vehicle had no ac..... in miami...... and supposedly is lexus.... sad service More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Robert - We want guests to be confident in our services so it was hard to see this feedback. I apologize if the process took longer than anticipated. Unfortunately, we are experiencing delays due to our dedication to following the CDC guidelines regarding the COVID-19 pandemic. We do still strive for efficient service, and I will be sure to discuss your concerns with my team Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 15, 2020

Ysidro is an amazing advisor, he's very courteous and professional and always follows up. He always clearly explains all the services and the prices More

by Jose Millares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lexus of Pembroke Pines responded

Jose - It's great to hear that you can depend on Ysidro for professional service, every time. Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs! We look forward to your next visit with us.

December 15, 2020

As per usual Andre Rust was the perfect gentleman. He kept me informed of the service of my car. For a Saturday, my wait was not long. Thank You, Marjorie Williams More

by wmaket32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 16, 2020 -

Lexus of Pembroke Pines responded

Marjorie, thank you for taking the time to leave Andre and Lexus of Pembroke Pines your great feedback! We appreciate your business and hope to see you again.

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