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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

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November 17, 2020

I love your service department. Isidro Garcia was an excellent car advisor and very helpful. Keep up the good work. Excellent Job! Goodnight and farewell More

by Arturo Lujan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Nov 17, 2020 -

Lexus of Pembroke Pines responded

Arturo -Thank you for the kind review about our service department! We love to hear that Isidro took excellent care of you and your vehicle. See you next time at Lexus of Pembroke Pines!

November 17, 2020

Bought my car from the dealer had the best salesman his name is Nick I couldn’t expect better treat me very well very polite very nice gentleman thank you very much he tries to work with me as much as he c More

by RAM_MAN_75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Lexus of Pembroke Pines responded

We love to hear that Nick is the best salesman you've worked with. Thank you so much for coming to Lexus of Pembroke Pines for your new vehicle! We hope that you absolutely love it.

November 16, 2020

In my opinion this dealer has change for the worst, might be product of the present situation, however I am surprised of the lack of preparation of some personal as in the financial area as maintenance servi More

by JUAN.KESSRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Juan - I'm so sorry to hear that you were disappointed in your recent visit. Customer feedback is important to us and I'm wondering if you would be willing to share additional details of what happened here. If so, would you please give me a call when you have a free moment? Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 16, 2020

Excelente servicio, la atención fue muy rápida y eficiente en una hora estaba recojiendo mi carro del servicio. Todo el personal fue muy amable. Lexus Pembroke Pines es el mejor. More

by ALexa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Lexus of Pembroke Pines responded

Alexa - Gracias por las palabras amables! Estamos muy orgullosos de nuestro equipo y es fantástico oír que tuvo una experiencia tan excelente trabajando con ellos. Apreciamos su negocio y le deseamos muchas millas felices en su vehículo! - Lexus of Pembroke Pines

November 15, 2020

I love Lexus of Pembroke Pines! From the day I purchased my vehicle to the regularly scheduled maintenance, I’ve been treated like I’m the own the place! More

by ms_valmyre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your endorsement of Lexus of Pembroke Pines! We sincerely appreciate your business! Thank you for the review and have a great day!

November 15, 2020

Girls in the entrance not so welcoming and the ones in pick up either. Not happy to be working on a Saturday. Isidro in the service was excellent: More

by Joanasofia_vega
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro
Nov 16, 2020 -

Lexus of Pembroke Pines responded

We expect all of our guests to be treated with friendly, five-star service so I'm disappointed to read about your recent visit. I will share your feedback with my team so that we can deliver a better experience next time. Thank you for trusting us with your vehicle. Maggie Marinova - Client Relations Manager - 954-945-9239

November 15, 2020

I want to express my pleasure with my continued experiences with Lexus of Pembroke Pines, especially John Siegel. I have been a customer of this dealership for almost 20 years, and my recent experi More

by Patbiekman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Siegel
Nov 15, 2020 -

Lexus of Pembroke Pines responded

Pat, thank you so much for being a customer of ours for the last 20 years. Beyond incredible! It means a lot to us here at Lexus of Pembroke Pines. Further, we appreciate your endorsement of John! We hope to see you again soon. Safe travels!

November 14, 2020

I already sent in my review but I had a problem with the I already sent in my review but I had a problem with the program. My technician is Andre Rust he is not only a gentleman but a great person my work i More

by MYNATI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
andre. Rust
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Andre is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. It is always a pleasure to assist you here, and we look forward to your next visit!

November 14, 2020

Excellent service the staff was very helpful and courteous.I would recommend this dealer without hesitation. I will go back to this dealership for all my service More

by Jenny52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Jenny! It is wonderful to hear that you had such an outstanding experience working with the Lexus of Pembroke Pines team. Safe travels, and we are looking forward to working with you again in the future!

November 14, 2020

Great service everything was great recommend Them to Great service everything was great recommend Them to bring your car very good fast and nice all excellent no issues every time they even dropped me More

by MONTENEGROC68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Pembroke Pines responded

We're so glad to hear that your recent service experience with us at Lexus of Pembroke Pines went so smoothly! Thank you for supporting our team by sharing this positive feedback.

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