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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,215 Reviews

8,216 Reviews of Lexus of Pembroke Pines - Service Center

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October 31, 2020

Excellence in service and customer service 100 % Professional. Thanks to be so efficient, They always work hard to reach your expectations and make you a happy customer. More

by CALDERONBLANDONEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Alex Guevara
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Customer satisfaction is our highest priority and so we are delighted to see this feedback. Thank you very much for trusting our Lexus of Pembroke Pines team with your vehicle! We look forward to your next visit with us.

October 31, 2020

Isidro Garcia as always a true professional. He is an asset to Lexus and the dealership. They don't come any better. Thank you Lexus More

by ALEXACABY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Isidro is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 31, 2020

Came in for my 25,000 mile check up -the service was Came in for my 25,000 mile check up -the service was done quickly and Jose did a good job as the service technician -well done More

by jayro1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for coming to Lexus of Pembroke Pines for your 25k check up! It's great to hear that Jose took excellent care of you and got you back on the roads quickly. Enjoy your Sunday!

October 31, 2020

Horrible experience, my wife took her Lexus for her last maintenance and this is the second time we had an issue. First time they told her they rotated the tires and they didn’t and she had to waist more ti More

by SLIMJEWEL100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t, remember
Nov 16, 2020 -

Lexus of Pembroke Pines responded

It's hard to see this feedback as we want guests to be confident in our services. I sincerely apologize for any inconvenience that your wife experienced. I understand we left the wrong impression and I think it would be best if we discussed these frustrations together as I'd like to address any outstanding concerns. Please consider giving me a call. Thank you, Jose Camara- Service Manager - (954) 443-2332

October 31, 2020

The welcoming lady, Sebastian, behind the scene personnel were in harmonious synchronization that made Lexus look great. Even the person who washed the car. Great service. Thank you More

by ELSIEH9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian and team
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your recent visit to Lexus of Pembroke Pines! We are thrilled to hear that our team impressed you during your visit and we look forward to working with you next time!

October 31, 2020

My experience with Lexus of PEMBROKE PINES is always pleasant. The service provider Andre is always professional and helpful. I will only take my vehicles to this location for service. More

by tricemiami2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your loyal business! We are delighted that you can depend on Andre to provide professional service during each of your visits. Have a great week!

October 30, 2020

Car was ready and they never called me back. John was really nice though. Too crowded , there should be less people schedule. Car wash was okay. More

by SBOUSQUET12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. We do strive for efficient and communicative service, and I will be sure to share this with my team to ensure that we improve going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 30, 2020

Excellent service, fast reception and kind personnel.Not Excellent service, fast reception and kind personnel. Not expensive service as many people think about dealers. Will be my first option next time I More

by MSIERRA511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for sharing this feedback about our service! We are happy to hear that you're satisfied with our prices as well. Hope to see you next time at Lexus of Pembroke Pines!

October 30, 2020

Carlos Perez and John Frazier, thank you for the service... Very professionally done from the moment I droppped off the car, to waiting area, was done in timely suggested, everyone there was nice an More

by BCMS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, John Frazier
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to commend Carlos and John! We love to hear that they helped make your recent service visit a success. We truly appreciate that you recommend our services to your friends and are glad to hear that Cesar is happy with their new Lexus NX300. See you down the road!

October 30, 2020

John Steigle and the team have always been wonderful. Have taken care if me since 2015 and my various Lexus models through the years. Quick and easy service. More

by SergeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for trusting us with your vehicle over the years! We are delighted that you can depend on John and our Lexus of Pembroke Pines team for excellent service, every time. Enjoy your week!

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