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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,098 Reviews

8,098 Reviews of Lexus of Pembroke Pines - Service Center

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October 09, 2020

I’m pleased with the experience. Everything seems to work efficiently from the check in of my vehicle to the Jeremy my service representative to the courteous interaction with everyone More

by gfloyd453
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We appreciate your support and are thrilled to hear that Jeremy earned your five-stars. Safe travels, and we hope to see you again at Lexus of Pembroke Pines!

October 09, 2020

There is always something wrong with my car that I purchased from them less than a year ago...service team and sellers clearly are disconnected not working in unison, More

by SHAISTACRAMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose amaro
Oct 13, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry that you've been dealing with car issues as I know how frustrating this can be. We strive to deliver five-star service so I would really like to see what I can do to help here. If you're willing to have that conversation, would you please give me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 09, 2020

The people there are very professional and helpful. A friendly place, you feel so welcomed. I would recommend it to all my friends and family! More

by WILDA_D1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Oct 12, 2020 -

Lexus of Pembroke Pines responded

We are delighted to hear that you felt welcomed to our dealership. Thank you so much for recommending Lexus of Pembroke Pines and writing us a great review! We look forward to your next visit.

October 08, 2020

I went for my 5 thousand mile service. The staff was awesome and I was treated like I was appreciated as a customer. This is why I will continue to drive from the west coast to patronize this dealership More

by J.TARGIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and it means a lot to know that we earned your continuing business. We look forward to your next visit!

October 08, 2020

I purchased my Lexus ES 350 at this dealership. I have always received courteous and excellent service here. Thank you to John Steigele for always going the extra distance for my car. He is the best!!! More

by BPERRY76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Oct 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting our Lexus of Pembroke Pines team. We strive to deliver exceptional service and it is great to hear that John always takes care of you, and your Lexus RS 350. Hope to see you next time!

October 08, 2020

Fast and easy from the moment I get there until the minute I get my car back :) Dale!!! For service or to get a new or use car my family and I come here. More

by yellowbluered1luv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and e look forward to your next visit!

October 08, 2020

Great service, courteous people and good value. It was a pleasure doing business with you. Friendly, helpful staff who went above and beyond what I expected. More

by Royandgladys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We appreciate the kind words and are proud to have earned your business. Safe travels and we hope to work with you again at Lexus of Pembroke Pines!

October 07, 2020

Isidro Garcia, is the best service advisor EVER! He is understanding, knowledgeable and helpful. Great service and follow up. He’s the only person I will take my car to. More

by SMEDEROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Oct 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is wonderful to hear that Isidro went above and beyond to make your service experience so excellent. We appreciate your support and are looking forward to seeing you back at Lexus of Pembroke Pines!

October 07, 2020

Jose in service is excellent, extremely concerned on resolving my issues with rhe car. Excellent follow up and customer service. Great communication skill in keeping me updated with the car issues. More

by nelda1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are so glad Jose takes good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 07, 2020

Very organized and nice staff. The staff is always very helpful and understanding. I recommend this dealer to all my friends. Will continue going there. More

by Luisa Quintero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Lexus of Pembroke Pines responded

Your endorsement means the world to us, Luisa! It's always a pleasure doing business with you. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

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