Lexus of Pembroke Pines - Service Center

5 stars for Melissa Ho who is always a pleasure to work with. She was able to get me in and out within 45 mins. It wasn’t till I went to the cashier did my experience quickly go downhill. As usual, I went with. She was able to get me in and out within 45 mins. It wasn’t till I went to the cashier did my experience quickly go downhill. As usual, I went up to cashier and gave her my name.. She quickly pulled up my bill, and said “$205” and walked away. I took out my credit card and waited patiently, assuming she went to grab paperwork. When she came back a few minutes later, she rudely said “put you card into the machine!” in such a belittling way.. Beyond shocked at how rude one can be to a customer, I pause for a second before inserting my chip. I thankfully ran into Melissa on my way out and told her everything that happened. I really hope she was just having a bad day and isn’t like this on a daily. Clerk ID: tbarriga Thank you Melissa for saving the day! More

Excellent Service !!! I performed a regular checkup same day and was expecting some delays but everything was right on time and car perfectly care! Pembroke Pines Best Dealer day and was expecting some delays but everything was right on time and car perfectly care! Pembroke Pines Best Dealer More

Melissa is amazing and a pleasure to work with as always. She’s quick and professional, friendly and helpful. I can’t imagine Lexus service without her. She’s quick and professional, friendly and helpful. I can’t imagine Lexus service without her. More

Dealer ship near my home. Too many employees do a busy run around. Some in suits. I feel John Steigele over charges the repairs. He needs to educate the customers. Since I am a woman and don’t know much a run around. Some in suits. I feel John Steigele over charges the repairs. He needs to educate the customers. Since I am a woman and don’t know much about cars I leave the place feeling unsatisfied. Without the warranty it is always too much charge for labor. My car squeals in in reverse. I have to take it again. I was happy with Gustavo. More

Pleasant visit. I made an appointment and later received a confirmation. On the day of the visit I was quickly greeted. The service advisor introduced himself and asked me the reason of my visit which was a confirmation. On the day of the visit I was quickly greeted. The service advisor introduced himself and asked me the reason of my visit which was for regular service of the vehicle. Service took about an hour. Vehicle was returned to me clean and ready to go. More

Everyone at the dealership was prompt courteous and knowlegable and there were no hiccups in the service. As usual there were no problems and everyone was very honest about the price knowlegable and there were no hiccups in the service. As usual there were no problems and everyone was very honest about the price More

It is convenient and the service is good. Although I did not expect such a delay for the work to be completed, I am grateful that the issue is solved. not expect such a delay for the work to be completed, I am grateful that the issue is solved. More

Jeremy is great. He is very courteous and professional. He treats his customers with respect and dignity. He is and asset to the dealership. I could not ask for a better service advisor He treats his customers with respect and dignity. He is and asset to the dealership. I could not ask for a better service advisor More

Was told 1 1/2 hours got my car 3 hours later for simple 25K mile service (no oil change nor car was... BAD service experience overall with lack of communication throughout process ! 25K mile service (no oil change nor car was... BAD service experience overall with lack of communication throughout process ! More

Othani made this a great experience. Everything was done over the phone. I was given an appointment to sign. I was done in an hour. Thank you! over the phone. I was given an appointment to sign. I was done in an hour. Thank you! More