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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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September 11, 2020

The service rep was not particularly friendly or communicative. When called that my car was ready; It took almost 20 minutes for car to appear More

by LOISWEXLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan
Sep 26, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry that your recent visit wasn't up to our five-star standards. We expect all of our guests to receive friendly service, and I also apologize for the delay. I will share your feedback with my team and I hope we have the chance to impress you down the road. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 11, 2020

The service advisor was great however when my car was returned. It was returned with black tar and grease stains on the floor mats and carpet of the driver’s door. This is unacceptable for a Lexus deale More

by Fgmz727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 14, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry to hear that your vehicle was returned to you with stains. This isn't the standard of care we have for our guests and I'd like to make things right for you. Would you please call me at your earliest convenience? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 11, 2020

Excellent service from service advisor Carlos Perez. Thank you! Will be coming back for future service for sure. You always come through for your customers. More

by OA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Sep 11, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a Lexus of Pembroke Pines customer! We love hearing that Carlos made your service visit so exceptional. Thank you for trusting us with your repair and maintenance needs!

September 11, 2020

Have a great service rep-John Steigele and trust him with my service. If he tells me something is wrong or needs to be fixed, I believe him- very trust worthy. More

by finerealtyinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Customer trust and satisfaction are our highest priorities, so this is fantastic to read! John is just as much an asset to our service team as you describe, and we'll be sure to relay your kind words to him. Thank you for your confidence in Lexus of Pembroke Pines - we look forward to seeing you next time!

September 11, 2020

Everyone was very helpful and wonderful to deal with. It was a pleasure to bring my car to the Lexus collision for the repair. Thank you everyone for being so fabulous! More

by ASILLOT09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley, Ada, Roy, Jacob and Zoe
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines! We are honored to have been able to serve you and so happy to hear you had a good experience. Safe travels and we hope to see you again down the road!

September 11, 2020

Overall I always have a great experience with Pembroke Pines Lexus .i have the perfect service advisor Melissa ho. she always give me great price and understands my work schedule and gives the best advice More

by JMCDONALD6124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa ho
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for the stellar review of Lexus of Pembroke Pines! We're elated to know that you're always in great hands working with Melissa and we'll make sure to pass along your appreciation to her. We look forward to seeing you back here for your next service visit!

September 11, 2020

Service adviser Carlos Perez is an amazing and helpful person. He’s such a blessing each time I visit the service department. I would definitely recommend!! More

by krissiokegbola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for recommending Carlos and Lexus of Pembroke Pines! We are so glad that you enjoy your visits with us and can depend on our Service Team to keep you safe out on the roads. Have a great weekend!

September 10, 2020

Jeremy Rivera is professional. He contacted us to let us know the issues the technician found and provided us good service. We will continue doing maintenance at this location. More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to working with you again!

September 10, 2020

I believe I get good advice and a decent price from your service managers. I like the loaner car feature. Check in and out are efficient. More

by Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! We are so proud to have earned your support and we hope to see you again at Lexus of Pembroke Pines!

September 10, 2020

Great service and good job. Everything was timely, fast, and appeared to be thorough. Did not have to wait long to get everything taken care of. More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thanks for this lovely review, Sean! We take pride in delivering efficient service and quality work. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

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