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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,278 Reviews

8,278 Reviews of Lexus of Pembroke Pines - Service Center

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September 28, 2020

I have appreciated very much the interest they have, that their clients leave with a smile on their mouth. Good job !! Always with Lexus. Thank you👌🏻👏 More

by Mariaverges
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in the Lexus of Pembroke Pines team, Maria! We are proud to have earned your business and we hope to see you again down the road. Safe travels!

September 27, 2020

Jeremy was great! I had an issue with my Lexus (which I purchased there) and he covered it under warranty. Very professional and approachable. The whole process really was smooth. More

by MAYBELPENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Jeremy could assist with these repairs. Thank you for being such a great Lexus of Pembroke Pines customer! We appreciate your support.

September 27, 2020

Lexus provides great service. The staff are very friendly and accommodating. In addition, I was always able to get a loaner car while my car was being fixed or serviced, More

by RADCLIFFE101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aundrey - service dept
Sep 28, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for taking time out of your day to review our Service Department! We love that you can depend on our Lexus of Pembroke Pines team for friendly care. Enjoy your week!

September 27, 2020

Came for the first time for a simple oil change. From beginning to end they disappointed at every step. Will not be returning. They did not have our appointment in the system Told us we could have More

by sjbenny88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Steille
Oct 13, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and I will certainly share this feedback with my team to ensure we improve in these areas going forward. I also sincerely apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jose Camara- Service Manager - (954) 443-2331

September 27, 2020

Brought my car for a recall.I took off two starts only Brought my car for a recall. I took off two starts only because they did Not Clean the Car In or Outside. Details Lady’s and Gentlemen’s . More

by LOPERMZ
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. I apologize for our oversight here as we want to provide the best possible service for our guests. I will share your review with my team so we can deliver a five-star experience next time. If there is anything that I can do to assist you, please reach me at (954) 443-2361. Thank you, Osiris Barcelo - Service Manager

September 27, 2020

John is really good, friendly and right to the point. Searching for the best services and right price to satisfy customer. I always recommend him. More

by jggarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. We're glad to hear that John made the right impression during your visit to Lexus of Pembroke Pines and we look forward to taking care of you next time!

September 27, 2020

Rod was very professional and Courteous I really appreciate him and highly recommend Lexus of Pembroke Pines. Had so much of a better experience than north Miami Lexus!!! More

by DONNIE915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Sep 28, 2020 -

Lexus of Pembroke Pines responded

Donnie - We are happy to hear that you received the professional service you deserve from Rod and our Lexus of Pembroke Pines team. Thank you so much for allowing us the chance to earn your business! We hope you have a great week.

September 26, 2020

John Steigle is my service advisor he is very professional, he is always very nice and explains whatever they are going to do and always makes sure that my car is ready on time More

by M.ARIAS07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Sep 26, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for being a loyal Lexus of Pembroke Pines customer! We love that you receive professional service from John, every time. Enjoy your weekend and we'll see you down the road!

September 26, 2020

Always friendly, prompt professional service. Great availability of appointments. I have been going to this dealership for 18 years. Can’t wait to buy my next new Lexus! More

by WANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Pembroke Pines responded

Thank you, Wanda, for leaving Lexus of Pembroke Pines a review. We're proud to have earned your loyalty and we look forward to working with you in the future!

September 26, 2020

An all-round first rate experience from the moment you enter the dealership. Team members are courteous and always willing to assist. Clearly a standard that other dealerships should emulate. More

by ESTHERLAMBERT08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Sep 28, 2020 -

Lexus of Pembroke Pines responded

It makes us so happy to hear that from start to finish you had a five-star service experience at Lexus of Pembroke Pines! Thank you for taking time out of your day to support us with a great review. Hope to see you next time, Esther!

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