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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,098 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,098 Reviews of Lexus of Pembroke Pines - Service Center
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August 15, 2020
The dealership is fantastic the service department and Jeremy Rivera were right on spot got me in and out no issues terrific experience will refer people always and I always will come back Gary Premock Jeremy Rivera were right on spot got me in and out no issues terrific experience will refer people always and I always will come back Gary Premock More
by GPREMOCK
Verified CustomerEmployees Worked With
August 15, 2020
Professional friendly, everyone was great. A clean environment fast service accommodating. Will recommend this Dealership to friends and family. Thank you all. Debra Lee Huetter environment fast service accommodating. Will recommend this Dealership to friends and family. Thank you all. Debra Lee Huetter More
by dbh3313
Employees Worked With
Rodney Fuller
August 15, 2020
My service advisor, Carlos, is very professional and amzing. I have to tell that the service in general is also amazing. I would say, I’m a Lexus client because of the Pembroke Pines location and servic amzing. I have to tell that the service in general is also amazing. I would say, I’m a Lexus client because of the Pembroke Pines location and service. More
by linka.oliveras
Employees Worked With
Carlos from Service Department
August 15, 2020
Good service and my service provider Jeremy Rivera always satisfies me with his EXCELLENT customer service. Thank you very much. Kudos 2 jeremy Rivera. G always satisfies me with his EXCELLENT customer service. Thank you very much. Kudos 2 jeremy Rivera. G More
by Lreddick
Employees Worked With
August 14, 2020
For the first time since 2009 when I bought my first Lexus I had a very unpleasant experience with the Service Dept. I brought my 2014 Lexus IS350 to due to an issue with the battery and no sound from t Lexus I had a very unpleasant experience with the Service Dept. I brought my 2014 Lexus IS350 to due to an issue with the battery and no sound from the car system. I got a called from the Service Agent (Carlos) letting me know that the battery needed to change and that the cost was $212. I asked Carlos what about the sound system issue and he replied that without a new battery the service team could not check the sound system. This to me is horrible service! It’s horrible service because I should not have the need to purchase a new battery in order to check the lack of sound from the car hi-fidelity system. I did not purchase the battery from Lexus. I went to Advance Auto parts and bought a very good battery with a 3 year replacement warranty for $140.00 with installation. What really infuriates me is that now I need to go back to the dealer so that the service dept. checks the reason for the lack of sound of the radio. A real waste of time! This is why I’m extremely disappointed with the service I received from Carlos. My assigned Service rep is John Steigele who is a great service agent. Carlos is looking out for himself and how much money he can generate from a customer’s visit, instead of resolving the customer’s issue. I hope that when I go back to find out the issue with my car stereo, I don’t have to deal with Carlos. Respectfully yours, Mr. Melendez More
by AMIKEMV
Employees Worked With
Carlos from the Service Dept.
August 14, 2020
Fantastic service. They came and pick up my car and left me a loaner. Had zero hassle. Car cams back cleaned and desinfected , fantastic job me a loaner. Had zero hassle. Car cams back cleaned and desinfected , fantastic job More
by pily08
Employees Worked With
Jose, I don’t recall his name but it is notListed above
August 14, 2020
John is the best contact ever. I’ve been going to this Lexus dealership for years and will continue because of John’s impeccable customer service. Timely and accurate every time. Lexus dealership for years and will continue because of John’s impeccable customer service. Timely and accurate every time. More
by Miguel
Employees Worked With
John
August 14, 2020
The service advisor (Jeremy) was great excellent service. Thank you for everything. I will recommend this dealership to all my friends and family. Thanks again. service. Thank you for everything. I will recommend this dealership to all my friends and family. Thanks again. More
by GOMEZJMIKE
Employees Worked With
August 14, 2020
I took my car yesterday for 5,000 service. When I received my car, it had a unpleasant sweaty smell, I honestly expected a better treatment when finished the service from Lexus. received my car, it had a unpleasant sweaty smell, I honestly expected a better treatment when finished the service from Lexus. More
by J.LEONARDO.HERNANDEZ.L
Employees Worked With
Jose(service), Reggie King
