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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,442 Reviews

8,442 Reviews of Lexus of Pembroke Pines - Service Center

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October 16, 2020

Jose my case worker was not only pleasant, but was great in keeping me inform every step of the way about my vehicle. Jose and the lady in the car loan (courtesy car) department ( I forgot her name)made m More

by ANITACLARKERHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking time out of your day to commend Jose and our Lexus of Pembroke Pines team! We truly appreciate you trusting us with your vehicle. For all your future auto needs, we will be here to help.

October 16, 2020

Very happy with the service I have been a client for over 14 years and I always been satisfied John Steigele is my advisor and he is wonderful thank you More

by Gloria Petri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Oct 19, 2020 -

Lexus of Pembroke Pines responded

Gloria, thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

October 16, 2020

Absolutely the worse experience of my life. 5 campaigns on my car. The only real issue; dangerous issue; they couldn’t fix over 12 days. When I called nobody answered in service and so I called sales and a More

by Mcamidon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. I assure you that we strive for attentive and accommodating service here, and I'm sorry that you had a difficult time getting a hold of us. I would be more than willing to speak with you directly about your concerns, but unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 16, 2020

Great service and very helpful. Helped me with my technology issues and also noticed I had an issue with one of my tires. Thanks for everything. More

by LEVY1913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

We're so glad we could assist you! Thank you for trusting the team here at Lexus of Pembroke Pines with your tire and technology repair needs!

October 16, 2020

I’m very pleased,everyone at Lexus that took care of us,was very professional and went the extra mile to do an excellent job.I will always recommend Lexus because it’s always ready to serve their client More

by LINAONEIDA1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Seeing your review made us smile! We are delighted to hear that you can depend on our Service Department to go "the extra mile." Thank you so much for trusting the Lexus of Pembroke Pines team with your vehicle. We hope you have a wonderful weekend!

October 16, 2020

Not the best place to go, they don’t want to take responsibility for the product and not the best costumer service neither. Plus not mentioning that my vehicle was scratched during the service proces More

by cristian prieto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Cristian - This is a concerning review to read, and I would certainly like to speak with you directly about what happened during your visit. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 16, 2020

The staff was friendly and attentive and the service was done in a timely manner. My interactions with this dealer have always been very positive More

by SMWeeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Oct 16, 2020 -

Lexus of Pembroke Pines responded

It makes us happy to hear that you've received consistently excellent service from our Lexus of Pembroke Pines team. Thank you so much for taking time out of your day to write us a review! We look forward to working together for years to come.

October 16, 2020

Lexus service center fast, efficient, affordable and down right the best service and car center in town. They kept me updated every step of the way. More

by slacoste1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review and for choosing Lexus of Pembroke Pines! We are proud to have earned your business and happy to hear that you are so confident in our team. Safe travels, and we hope to work with you again down the road!

October 16, 2020

Jose was so attentive to my needs. He was on time (which is so important to me)! And he was nice and caring! Very professional, yet friendly at the same time and I appreciate that! Every time I have met wit More

by DEHUNTER1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose (not sure of his last name)
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. At Lexus of Pembroke Pines, we strive to provide outstanding service and it made our day to see that Jose consistently hits the mark. We look forward to working with you next time!

October 16, 2020

The staff was helpful, professional and efficient. It was my first time at your location and they made the process very easy. My wait time was exactly what they told me it would be. More

by vanettekennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for allowing us the chance to assist you! We are thrilled to hear that our Service Team left a great first impression. Hope to see you again at Lexus of Pembroke Pines!

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