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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,098 Reviews

8,098 Reviews of Lexus of Pembroke Pines - Service Center

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August 14, 2020

Can always depend on John in service. Courteous, friendly and dependable. We’ve been dealing with John for 7 years now and he always has a smile on his face Thanks More

by KHFMX2
Recommend Dealer
Yes
Employees Worked With
John
Aug 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines! It is great to hear that John consistently provides you with such great service as customer satisfaction is our goal. We look forward to working with you next time!

August 14, 2020

Very satisfied with the service. Thanks to Sebastian.While waiting he kept me up to date with the progress of what was being done.Thanks More

by Chow
Recommend Dealer
Yes
Employees Worked With
I came there at 7:05am,was the second car.He take in the vehicles. I don’t know his name but he was very informative
Aug 15, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that you're a satisfied customer. Thank you very much for coming to Lexus of Pembroke Pines for your auto service needs! We are delighted that Sebastian made your visit five-star worthy.

August 14, 2020

Quick, efficient and pleasant experience. Jeremy is always prompt and helpful. He had my loaner already organized so wait time was minimal. Great overall service More

by nei
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2020 -

Lexus of Pembroke Pines responded

"Quick, efficient and pleasant" are all words we love to see. Thank you so much for rating Lexus of Pembroke Pines five stars and giving a shout out to Jeremy! We are grateful for your continued support.

August 13, 2020

I always have a positive experience with my service .visits especially with Andre..he is always there to be helpful with my problems on my RX350... More

by LWILLIS60
Recommend Dealer
Yes
Employees Worked With
Andre
Aug 13, 2020 -

Lexus of Pembroke Pines responded

We are so happy to hear that Andre and the team have delivered such excellent service at Lexus of Pembroke Pines! Safe travels in your Lexus RX 350 and we hope to see you again down the road!

August 13, 2020

Took our 2019 RX 350 in for service on 8/11 for its 15,000 mile checkup and two recalls from Lexus. Advisor John Steigele was wonderful ,he had looked up cars history and had all the paperwork ready to More

by phyllisk0
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Phyllis - We loved to read about your recent service visit at Lexus of Pembroke Pines! It's wonderful that John made the process seamless and took excellent care of your 2019 Lexus RX 350. We appreciate you choosing us for your maintenance and recall repairs. Thanks so much!

August 13, 2020

Awesome customer service. Very timely and everyone was nice. Very pleasant environment. I am a very very happy customer thank you so much for your service. More

by dora Adden
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence, Dora! We are thrilled to hear that you are so happy with your experience. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

August 13, 2020

Excellent service courteous personnel very clean and very organized. I would always recommend this dealership. From the moment I walked in to the certified collision center I was immediately greedy and my co More

by keith_allison
Recommend Dealer
Yes
Employees Worked With
Rodney Martillo
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Thanks for the five-stars! We are happy to hear that you had such a great experience working with our service department. We appreciate your business and hope to see you back at Lexus of Pembroke Pines down the road!

August 13, 2020

My service advisor, Melissa, always delivers top tier service. She is knowledgeable and prompt. She always works to make sure I get good service and a good price. Love her! More

by WICKIDSPARKLE
Recommend Dealer
Yes
Employees Worked With
Melissa in service
Aug 13, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have earned your loyal business! Melissa is just as considerate and hard-working as you describe, and we'll be sure to relay your kind words to her. Thank you for your confidence in Lexus of Pembroke Pines!

August 13, 2020

Melissa in the service department always provides me with professional and courteous customer service. At Lexus of Pembroke Pines, the staff is always friendly. Thank you for your professionalism! More

by wchanda78
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad you enjoy working with Melissa here at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. We look forward to your next visit!

August 13, 2020

Excellent job in getting all my problems taken care of, recall items, tire replacement and service all in one day - bravo!! Thanks Mr. Rust for all your help. More

by MDiaz
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Aug 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing the wonderful experience you had with Andre. At Lexus of Pembroke Pines, taking care of customers is our goal and we are grateful to have earned your business!

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