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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews

8,524 Reviews of Lexus of Pembroke Pines - Service Center

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October 31, 2020

My experience with Lexus of PEMBROKE PINES is always pleasant. The service provider Andre is always professional and helpful. I will only take my vehicles to this location for service. More

by tricemiami2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your loyal business! We are delighted that you can depend on Andre to provide professional service during each of your visits. Have a great week!

October 31, 2020

Jeremy is a excellent advisor, very attentive, courteous, professional in my car needs. I will always recommend to my friends and family to come to this dealer More

by annamay45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for the many compliments, Anna! We truly appreciate you recommending Lexus of Pembroke Pines to your friends and family. Hope to see you at your next visit!

October 31, 2020

The service was good and service adviser was excellent . My only issue was Once I received the text that my vehicle was ready and I finished at the cashiers it took 40 minutes to get my vehicle while other More

by SIGLERO
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs. We apologize for this delay and appreciate your patience. Hope to see you down the road!

October 31, 2020

Isidro Garcia as always a true professional. He is an asset to Lexus and the dealership. They don't come any better. Thank you Lexus More

by ALEXACABY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Isidro is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 30, 2020

Excellent service, fast reception and kind personnel.Not Excellent service, fast reception and kind personnel. Not expensive service as many people think about dealers. Will be my first option next time I More

by MSIERRA511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for sharing this feedback about our service! We are happy to hear that you're satisfied with our prices as well. Hope to see you next time at Lexus of Pembroke Pines!

October 30, 2020

Carlos Perez and John Frazier, thank you for the service... Very professionally done from the moment I droppped off the car, to waiting area, was done in timely suggested, everyone there was nice an More

by BCMS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, John Frazier
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to commend Carlos and John! We love to hear that they helped make your recent service visit a success. We truly appreciate that you recommend our services to your friends and are glad to hear that Cesar is happy with their new Lexus NX300. See you down the road!

October 30, 2020

John Steigle and the team have always been wonderful. Have taken care if me since 2015 and my various Lexus models through the years. Quick and easy service. More

by SergeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for trusting us with your vehicle over the years! We are delighted that you can depend on John and our Lexus of Pembroke Pines team for excellent service, every time. Enjoy your week!

October 30, 2020

Car was ready and they never called me back. John was really nice though. Too crowded , there should be less people schedule. Car wash was okay. More

by SBOUSQUET12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. We do strive for efficient and communicative service, and I will be sure to share this with my team to ensure that we improve going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 30, 2020

Awful. Terrible service. Very unprofessional. Does not answer phone calls. Does not listen to instructions nor provide any feedback on how the inspection went. I will be using another dealership next time More

by Dhdh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Nov 16, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the accommodating and transparent service we pride ourselves on here, and I sincerely apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 30, 2020

Never have any issues! Always fast and sufficient. I plan on getting a newer Lexus in the future for fast and easy service and great customer service More

by JESSICAASANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Hi Jessica - It makes us smile to hear that you receive five-star service from our Lexus of Pembroke Pines team, every time. We look forward to assisting with your next purchase!

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