Lexus of Pembroke Pines - Service Center

I will try resume my negative experience. My wife and I arrived at the dealer this past Saturday. We lease a new RX after 3 hours of conversation and agree on a deal. When we returned ho My wife and I arrived at the dealer this past Saturday. We lease a new RX after 3 hours of conversation and agree on a deal. When we returned home we saw that the same car was on promotion on the web for a much lower price. So the manager sold us a car at a higher price even when we requested the promotional offer. I returned on Monday to talk to the manager and his response was that he sold me the car at a higher price than the promo because the company purpose with his customers was to get the highest amount of profits possible. This really blew my mind when a manager express openly that getting higher profits is more important to customer satisfaction. All these 3 hours of business conversation is a plan Circus or show that the dealer has to make profit out of us. This has been my personal worst experience working with a company and having a clear explanation of the values and principles of a company. Very sad to see this behavior More

The salesman Mr. NICK HOLDEN is superior and knowledge and has fabulous customer service abilities. I have used him for the last 10 years and I have recommended many people that he has serviced who are al and has fabulous customer service abilities. I have used him for the last 10 years and I have recommended many people that he has serviced who are also very pleased with him More

I have owned by lexus for years and it’s all due to the quality of the car as well as the care given by my service adviser, John Steigele and his team. I will not take my lexus anywhere else other than Lex quality of the car as well as the care given by my service adviser, John Steigele and his team. I will not take my lexus anywhere else other than Lexus of Pembroke Pines More

My overall experience with the service and personnel was great but the loaner vehicle which was dirty and made me feel unsafe even though I was told it had been cleaned and sanitized. I found toothpicks and great but the loaner vehicle which was dirty and made me feel unsafe even though I was told it had been cleaned and sanitized. I found toothpicks and Mint rappers in the back seat. More

My service advisor Isidore and Adam from the technology center worked together and solved an ongoing problem with the car computers. They were both patient and courteous. center worked together and solved an ongoing problem with the car computers. They were both patient and courteous. More

Fast and excellent service. Friendly staff and everyone was very professional. I did not have an appointment but still received fast service. Updates given as needed. was very professional. I did not have an appointment but still received fast service. Updates given as needed. More

I always have a great experience when my car goes in for service. On my last visit , which was for a factory recall, they had everything ready to get me out of there quickly and the job was quickly as well. service. On my last visit , which was for a factory recall, they had everything ready to get me out of there quickly and the job was quickly as well. Melissa is the best!!! More

Easy appointment and on time delivery. It was easy to make the reservation for the time and day that I requested. The day of the appointment the service advisor was on time and provide me w It was easy to make the reservation for the time and day that I requested. The day of the appointment the service advisor was on time and provide me with an explanation to the work that was required. Very pleasant experience. More

It was OK. The facility was clean, pretty safe. I definitely competent service. People were wearing masks inside, but not outside on the grounds. Too expensive. definitely competent service. People were wearing masks inside, but not outside on the grounds. Too expensive. More