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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,264 Reviews

8,264 Reviews of Lexus of Pembroke Pines - Service Center

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September 09, 2020

Service was good but it took close to 5 days for tires and brakes. Car was ready on the morning of 5th day. I was given a loaner car which was suitable. More

by Moonlight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful we got the opportunity to work with you here, and we will certainly share your feedback with our team and work to improve our efficiency going forward. If you ever need anything else, don't hesitate to come back and see us again.

September 09, 2020

I had to wait on my car for an hour just to tell me that it’s not ready I had to come back for my car Two days later More

by tristanearlspence
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose
Sep 26, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the delay and miscommunication here. I assure you that we strive for efficient service, and I would be more than willing to speak with you about what happened here. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 09, 2020

Jeremy did a fantastic job in diagnosing, assessing the problem. Once the issue was found he got it corrected and sent me in my way More

by JONATHANWILLHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Pembroke Pines responded

Hi Jonathan - We are so happy to hear that Jeremy delivered such an efficient and successful service experience. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

September 09, 2020

The service was excellent. I was taken care of as soon as I approached the service center. The staff was courteous while practicing social distance. I didn’t feel pressure or overwhelmed about what I was the More

by sjoachim1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Sep 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad our service team took good care of you here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 09, 2020

Great customer service. Listened to what my concerns about the car were. The car was cleaned when I picked it up. Price is higher than I’d like. More

by tiffanyjr11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for your feedback, Tiffany. We are glad to hear that our team could take care of your concerns and send you home in a freshly washed car. We hope to see you next time at Lexus of Pembroke Pines!

September 08, 2020

I couldn’t be happier with the service and professionalism of your operation. Thank you so much. I will refer you to anyone looking for a Lexus for sure. More

by PIPPINTEN1
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind review! We are thrilled to hear that you had such an excellent experience. Congratulations on your new vehicle and we hope to see you back at Lexus of Pembroke Pines next time!

September 08, 2020

I was treated very well by Mr. Correa at service department. He was very kind and friendly. I felt very comfortable and relaxed. I will always recommend Lexus because the quality of the cars and ex More

by EVELYNVELIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in our team! We are proud to have earned your business and happy to hear that you have had such excellent experiences working with us. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

September 08, 2020

Based on the number of car in the service area I assumed I would be there all day. I was thinking what a waste of s vacation day. Pleasantly surprised I was out in less than 3 hrs. May next time it will tak More

by EVEIEG
Recommend Dealer
Yes
Employees Worked With
Andra
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for choosing Lexus of Pembroke Pines for your auto service needs! We appreciate your patience as well as this feedback. Hope to see you at your next visit!

September 08, 2020

Great place have no Complaints. Took my car for oil change had appointment with Carlos took care of me right away he told me my car had a recall the gas tank needed to be replace , he said it would ta More

by Maria33016maria hernandez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a loyal customer, Maria! It's great to hear that Carlos made your gas tank replacement such an efficient and transparent experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle's repair needs!

September 08, 2020

I love Lexus of Pembroke Pines! They are always professional.. I love that the employees take the time to understand my needs. While I’m there. More

by RIC2MAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind review! We are honored to have earned your business and happy to hear that you have had such great experiences working with us. Safe travels and we hope to see you back at Lexus of Pembroke Pines!

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