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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,401 Reviews

8,403 Reviews of Lexus of Pembroke Pines - Service Center

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September 29, 2020

They are very profesional.Treat people with respect.Explain everyhing clear and easy to undertand.Mr.Jose Amado is exellent and very nice to talk to.I appreciated his services have been a clien More

by chicas519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JoseAmado
Sep 29, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your Lexus GS 350 time and time again! We love that you can depend on our team for professional service and are so glad that Jose made your recent visit five-star worthy. We look forward to working together for years to come! - Lexus of Pembroke Pines team

September 29, 2020

Very attentive, protocols in place to keep clients safe from the corona virus, and all questions answered in a timely manner. I appreciate the texts used to keep me informed. More

by k_suarez06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's always our priority to deliver safe, attentive, and transparent service. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

September 28, 2020

I have appreciated very much the interest they have, that their clients leave with a smile on their mouth. Good job !! Always with Lexus. Thank you👌🏻👏 More

by Mariaverges
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in the Lexus of Pembroke Pines team, Maria! We are proud to have earned your business and we hope to see you again down the road. Safe travels!

September 28, 2020

U guys ok, my advisor Isidro is excellent hope u keep him happy , we need better coffee bar than u have there... and your coffee shop no good, More

by RAY213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Ray - We want our guests to enjoy their visits with us at Lexus of Pembroke Pines so I appreciate this feedback. Thank you for mentioning Isidro as well! If there is anything further you would like to share, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 28, 2020

Lexus RX350 . I had a problem with the rear back R. Window, fill in . It was on Friday, they were busy behind . I spent 4 hours but they didn’t finished so they give me a loners. On Saturday morning More

by Isis Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Isis - Thank you for taking the time to leave us a review. I do apologize for the delay here, and if you would like to discuss the details of the cost, I would be more than willing to speak with you directly about this. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 28, 2020

EXCELLENT SERVICE. THIRD LEXUS BOUGHT FROM YOU.WILL EXCELLENT SERVICE. THIRD LEXUS BOUGHT FROM YOU. WILL DEFINETELLY COME BACK FR NEXT AUTOMOBILE. ONE COMPLAIN IF ACCEPTED. PLEASE DO NOT SELL OUR INFO More

by SERPAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ISIDRO GARCIA
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your repeat business! I appreciate your feedback but am concerned as well. We would never sell our customers' information and I would appreciate the chance to speak with you about this directly. Would you please give me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Oct 12, 2020 -

SERPAK responded

a bit busy. You can call me any time 305 445-9697

September 27, 2020

Lexus provides great service. The staff are very friendly and accommodating. In addition, I was always able to get a loaner car while my car was being fixed or serviced, More

by RADCLIFFE101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aundrey - service dept
Sep 28, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for taking time out of your day to review our Service Department! We love that you can depend on our Lexus of Pembroke Pines team for friendly care. Enjoy your week!

September 27, 2020

Came for the first time for a simple oil change. From beginning to end they disappointed at every step. Will not be returning. They did not have our appointment in the system Told us we could have More

by sjbenny88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Steille
Oct 13, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and I will certainly share this feedback with my team to ensure we improve in these areas going forward. I also sincerely apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jose Camara- Service Manager - (954) 443-2331

September 27, 2020

John is really good, friendly and right to the point. Searching for the best services and right price to satisfy customer. I always recommend him. More

by jggarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. We're glad to hear that John made the right impression during your visit to Lexus of Pembroke Pines and we look forward to taking care of you next time!

September 27, 2020

Brought my car for a recall.I took off two starts only Brought my car for a recall. I took off two starts only because they did Not Clean the Car In or Outside. Details Lady’s and Gentlemen’s . More

by LOPERMZ
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. I apologize for our oversight here as we want to provide the best possible service for our guests. I will share your review with my team so we can deliver a five-star experience next time. If there is anything that I can do to assist you, please reach me at (954) 443-2361. Thank you, Osiris Barcelo - Service Manager

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