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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,267 Reviews

8,267 Reviews of Lexus of Pembroke Pines - Service Center

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August 27, 2020

Great service. Rodney helped me and answered all my questions. They were very quick! I would definitely recommend this dealership to my family and friends. More

by J.Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We appreciate you taking the time to share and hope to earn your business at Lexus of Pembroke Pines again down the road. Safe travels!

August 27, 2020

I,am a first time customer Jeremy was excellent from the first moment to the last. I service was excellent. You are people I trust.thank you very much. Next time I will be looking forward to it. Thanks agai More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Aug 28, 2020 -

Lexus of Pembroke Pines responded

Hi Carol - Thanks for taking the time to share! Hearing how confident you are in Jeremy and our service team made our day. Safe travels and we hope to see you back at Lexus of Pembroke Pines soon!

August 27, 2020

This Dealership is always top of the line, will always go here for service. They are friendly, helpful, and professional. I would highly recommend to others. More

by harliedd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Hearing how confident you are in our service team made our day! Thank you for sharing and we hope to see you back at Lexus of Pembroke Pines next time!

August 27, 2020

Jeremy and the mechanics there are the best! Excellent customer service. They take very good care of me when I'm there. Truly the best! More

by tashikatroutman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy and our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

August 26, 2020

Everything went well. Jeremy was very informative. Very kind. The price is a bit overwhelming but it will do. Besides that, everything’s okay. Jeremy is the best! More

by Carlet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad you enjoyed working with Jeremy here at Lexus of Pembroke Pines, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

August 26, 2020

Thanks for changing my melting dashboard on Lexus IS 250. It was done quickly. I didn’t expect the part to arrive that quick. I have other friends who owned Lexus and they have similar problems. I’ll recom More

by Shovon
Recommend Dealer
Yes
Employees Worked With
John Stiegele
Aug 27, 2020 -

Lexus of Pembroke Pines responded

Hi Shovon - We are so happy to hear that you are confident in our team to get the job done! Thank you for the review and for recommending Lexus of Pembroke Pines. We are looking forward to working with you again down the road!

August 26, 2020

Rod has great excellent customer service skills. He made me feel very comfortable and welcomed. He addressed all my needs and called me with updates. He was very thorough and professional. My visit went wel More

by LUNA0827
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod
Aug 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing these details about your recent visit to Lexus of Pembroke Pines! We are happy to hear that Rod took care of all of your concerns and kept you updated throughout the process. We'll see you next time!

August 26, 2020

I went for oil when they return my car it had a chip in the side of my front bumper I bought a touch up paint to fix it the service was good but the chip on my front bumper got me upset More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Lexus of Pembroke Pines responded

Victor - We always strive for exceptional service here, and I'm disappointed to hear about the paint. I'd like to speak with you directly about what happened during your visit. Unfortunately, without a full name, I am unable to find your contact information - would you consider giving me a call? Thank you, Jose Camara - Service Manager - (954) 443-2332

August 26, 2020

I had an appointment for Msintenance service. I was treated with courtesy and my service was performed within the tine advised. Overall I was pleased with my visit. More

by MANDGROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Aug 26, 2020 -

Lexus of Pembroke Pines responded

We are so proud to have earned your business! Thank you for taking the time to share and we hope to see you back at Lexus of Pembroke Pines down the road!

August 26, 2020

Jeremy is very professional. He always provides good service. He also updates the status of service frequently. We strongly recommend doing service at this location. More

by DONGOCT19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad you enjoyed working with Jeremy here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

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