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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,109 Reviews

8,109 Reviews of Lexus of Pembroke Pines - Service Center

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July 22, 2020

Excellent service department. Everyone knowledge and have always had a good experience at this dealership. Also, very convenient to get to from my home and drive time is reasonable More

by GALINC
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! Thank you for continuing to trust the service team here at Lexus of Pembroke Pines with your vehicle and your business!

July 22, 2020

Very good friendly atmosphere,the service was done in a very timely manner and the appointment was right on time,also the loaner was good More

by rigopadronwny
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Pembroke Pines responded

We are so glad to hear that you had such a great service experience at Lexus of Pembroke Pines! Our team works hard to create a friendly and professional environment for our guests. We hope to see you back next time!

July 22, 2020

Great job and coordination by Jeremy and team. From setting the appointment and answering questions I had prior to date of service. Everything was handled very well., More

by Rigo Plasencia
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to review the wonderful experience you had with the Lexus of Pembroke Pines team. Jeremy is great to work with and we are pleased to hear that he made the right impression during your service visit. We wish you safe travels until your next appointment with us!

July 22, 2020

The service process was professionally handled. The service writer, Mellisa was very knowledgeably and courteous. Overall, I is was very happy with the service my vehicle received. More

by Orville
Recommend Dealer
Yes
Employees Worked With
Mellisa Ho
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Hi Orville - It's wonderful to hear how happy you are with the service your car received here at Lexus of Pembroke Pines. Thank you for taking the time to share your experience working with Melissa and for the nice review. We hope to see you down the road!

July 22, 2020

Service was quick however the car was given back to meet and Sydney even look like it was washed however Melissa was very professional and More

by Kerri Greaner
Recommend Dealer
Yes
Employees Worked With
Melissa in service was great
Jul 24, 2020 -

Lexus of Pembroke Pines responded

Hi Kerri - Thank you for choosing Lexus of Pembroke Pines for your auto service needs! While I'm glad to hear that you enjoyed working with Melissa, I apologize if you weren't satisfied with your wash. Please feel free to stop by at your convenience so I can personally get the vehicle washed properly for you. I appreciate this feedback and look forward to delivering a five-star experience next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

July 22, 2020

Great service! Haven’t had any issues with Pembroke Pines Dealership. Very satisfied with the customer service provided especially in the service department, very efficient service. More

by Jaclyn
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines, Jaclyn. We're pleased to hear that our team consistently takes care of you and provides you with the top-notch service we strive for. All of us are proud to have your business!

July 21, 2020

There was a slight misunderstanding as to when the car should be finish. But its all straighten out & taken cared of.He was very apologetic of the misunderstanding. Other that the loaner he provided me wa More

by Adamson
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jul 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to make things right. I am glad to hear that our team took care of your concerns to ensure you enjoyed your experience as customer service is our priority. We look forward to working with you at Lexus of Pembroke Pines in the future!

July 21, 2020

Long time customer having both bought and serviced many vehicles there. Always strive to make it a good experience. Job completed as promised and in the stated timeframe. More

by JOHN.GUTIERREZ
Recommend Dealer
Yes
Employees Worked With
John Steigele
Jul 21, 2020 -

Lexus of Pembroke Pines responded

John, thank you for taking the time to leave us a review! We are grateful to have you as a longtime customer here at Lexus of Pembroke Pines, and it was our pleasure to service your vehicle. We look forward to your next visit!

July 21, 2020

I have been a customer of this dealership for quite some time and have never been disappointed with the quality of service and integrity of the service reps who have assisted me. Thank you Lexus of Pembroke More

by CRODRIGUEZ777
Recommend Dealer
Yes
Employees Worked With
Jose Amaro and Jose Camaro
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Hi Carmen, thank you for your loyalty to Lexus of Pembroke Pines. We are proud to have earned your business and are glad to hear that our team consistently provides you with excellent service. All of us are looking forward to taking care of you during your next visit!

July 20, 2020

Very professional agent.Very kind and helpful.Will ask Very professional agent. Very kind and helpful. Will ask for him next service and will recommend him. The service was fast even that I didn't have More

by HFALCON7
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

We appreciate the kind words! It's wonderful to know that our service team took great care of you on your visit with us at Lexus of Pembroke Pines. We look forward to assisting you next time!

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