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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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June 22, 2020

Courteous, efficient, clean, organized. Customer kept Courteous, efficient, clean, organized. Customer kept informed all the time. The appointment time was pretty much accurate. Corona virus social dist More

by Lexusppservice
Recommend Dealer
Yes
Employees Worked With
Jose Luis amaro
Jun 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 22, 2020

Excellent service everyone is so friendly. I give five stars to this dealer. This is my third time coming back for a great an new Lexus. More

by MANGIANTE_MIA@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez and Eric Stampone
Jun 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are grateful that our team provided the excellent service we strive for at Lexus of Pembroke Pines, and we are so proud that we earned your returning business. We look forward to your next visit!

June 20, 2020

Great service. I am very happy . Thank you for good job Isidro Garcia. I really recommend Isidro Garcia very nice person. very like this company and all management. Thank you very mu More

by ALLAINES17
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2020 -

Lexus of Pembroke Pines responded

Allaines, It's great to hear that Isidra was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

June 20, 2020

Me siento segura, de traer mi carro al dealer, ya q así recibirá el adecuado mantenimiento,y sus partes originales. La atención de sus representantes es cordial, y afectuosa. More

by SPRIMA94@ Yahoo.com
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 21, 2020 -

Lexus of Pembroke Pines responded

Hello, Thank you for your very kind review regarding your service experience. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

June 20, 2020

I really recommend Carlos (service advisor ) very nice person and helpful, I came for regular service and my experience was excellent from start to the end thanks again More

by BIGOTT
Recommend Dealer
Yes
Employees Worked With
Carlos service advisor
Jun 21, 2020 -

Lexus of Pembroke Pines responded

Thanks for sharing your thoughts about your experience working with Carlos here at Lexus Of Pembroke Pines. We appreciate your business and hope to see you again soon!

June 20, 2020

Service advisor Carlos is the best in there Service people where they do car service, such as carwash are bad very bad, they stated that they wash my car while thy didn't. More

by junior
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Carlos
Jun 22, 2020 -

Lexus of Pembroke Pines responded

We strive to keep our customers happy so it's hard to see your feedback and I do apologize for not washing your vehicle. We would like to make this up to you. Would you please call me so we can set up a time for you to come in? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

June 19, 2020

Service was excellent! Thank you for picking up and dropping off my car! It eased my mind during the pandemic! Everyone bent over backwards to be nice and informative. Thank you for taking the servic More

by ERISSANDLER
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver. Sorry. Can’t remember his name. Excellent
Jun 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are so pleased to hear that our team provided the excellent service we pride ourselves on at Lexus of Pembroke Pines. If you ever need anything else, don't hesitate to come back and see us again!

Jun 19, 2020 -

Lexus of Pembroke Pines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our team went above and beyond. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

June 19, 2020

Excellent Service and Staff VERY clean facility and Fast service! Excellent overall experience, Obviously excellent management and training and oversight. Thank you for being t More

by MSTERN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 19, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for the stellar review! Your generous feedback means a lot and we appreciate you sharing your experience so others can see what it's like to be a guest here at Lexus of Pembroke Pines. We look forward to seeing you next time!

June 18, 2020

Excellent service by driver, Bernie Gonzalez -he was prompt, courteous and masked . He was informative and very personable -he represented Lexus of Pembroke Pines very well More

by stanley
Recommend Dealer
Yes
Employees Worked With
Bernie Gonzalez -driver
Jun 18, 2020 -

Lexus of Pembroke Pines responded

Thank you, Stanley, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2020

Had a very good experience. My service advisor Jeremy listens and gives great guidance and suggestions. I feel very comfortable in asking him questions and I respect his patience. I don’t normally do su More

by DAWWALTERS
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

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