Lexus of Pembroke Pines - Service Center

Andre Rust always makes my visit an easy and professional experience. Andre keeps me posted and always follows up to make sure I am okay. experience. Andre keeps me posted and always follows up to make sure I am okay. More

Thank you Lexus of Pembroke Pines for 16 years of service. Thus far, I have had above average service. I am very happy with the last service provided (purchased tire - no labor charge). service. Thus far, I have had above average service. I am very happy with the last service provided (purchased tire - no labor charge). More

Jose Amado from service dept is a great asset for the dealer. Great customer service. I always appreciate his help and advice on car maintenance dealer. Great customer service. I always appreciate his help and advice on car maintenance More

5K miles ago at 20K I took my car to get serviced. I had mentioned to my Service Rep, Jeremy Rivera, that my brakes were making noise and that maybe it was time to replace the pads. Jeremy tells me that the mentioned to my Service Rep, Jeremy Rivera, that my brakes were making noise and that maybe it was time to replace the pads. Jeremy tells me that the pads still have a while to go because I had mentioned to him that I do a lot of highway driving, he said they were at 5 mm more or less. I come back at 25K for service and he tells me that I need to replace all four rotors and pads at a cost of more than $900. If I had mentioned to replace the pads at 20K, why not just do it? Now I had to spend over $900 on pads AND rotors because of Jeremy’s lack of customer service and expertise. It really surprises me that the dealership I spoke so highly of would do this to a customer and it makes me really second-guess my decision of staying with Lexus when my lease is up if they conduct this sort of business. Truly disappointed. More

Always good and timely service. Jeremy is a great and honest advisor and my go to Person at Lexus. Dealer is ready for the new social distancing procedures in pandemic times honest advisor and my go to Person at Lexus. Dealer is ready for the new social distancing procedures in pandemic times More

Jose was very pleasant and professional...didn’t have to wait long before which was very much appreciated. It’s my day off and the loaner was a big plus! wait long before which was very much appreciated. It’s my day off and the loaner was a big plus! More

Great service, very polite staff and the service time was as promised one hour and half. I highly recommend this dealer to purchase your new vehicle as promised one hour and half. I highly recommend this dealer to purchase your new vehicle More

Excellent service department. Everyone knowledge and have always had a good experience at this dealership. Also, very convenient to get to from my home and drive time is reasonable have always had a good experience at this dealership. Also, very convenient to get to from my home and drive time is reasonable More

Great service! Haven’t had any issues with Pembroke Pines Dealership. Very satisfied with the customer service provided especially in the service department, very efficient service. Dealership. Very satisfied with the customer service provided especially in the service department, very efficient service. More

The service process was professionally handled. The service writer, Mellisa was very knowledgeably and courteous. Overall, I is was very happy with the service my vehicle received. service writer, Mellisa was very knowledgeably and courteous. Overall, I is was very happy with the service my vehicle received. More