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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,245 Reviews

8,245 Reviews of Lexus of Pembroke Pines - Service Center

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July 19, 2020

maintenance With the present situation of the Covid, it meant a lot to me to have Lexus come and pick up my car and return it. More

by Bonroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos in service
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to get the job done. Our Lexus of Pembroke Pines team is dedicated to customer safety and satisfaction and I am glad to hear that your service visit was a smooth process!

July 19, 2020

Excellent service and attention. They did a great job, I was a walk in and took my car right away and was out within 1.5 hour including car wash. Thank you!!! More

by LISETTI13
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

July 19, 2020

Jeremy was great. I was in and out in no time. I had a few questions about my service, in which he was informative and patient. More

by CELLISON2
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to Jeremy. We strive to offer a smooth and easy process and I am glad that came through to you. Our team looks forward to working with you in the future!

July 19, 2020

This is a great car dealer.awesome customer service.exccelent service advisor .wiil recommend.good job tire technicians Car rides like new again.always take my car there for service. More

by ecorte7
Recommend Dealer
Yes
Employees Worked With
Carlos on service dept.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. We are committed to ensuring customers remain confident behind the wheel and I am glad to hear that you were taken care of. Safe travels from everyone at Lexus of Pembroke Pines!

July 19, 2020

Carlos is wonderful and attentive to my needs. I requested him again for my new lease, whenever I need service etc because of his professionalism. More

by SABINELPN
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines. We're elated to hear that Carlos has worked hard to earn your business! It is a pleasure to have you as a customer and we look forward to working with you in the future.

July 19, 2020

I was skeptical about bringing my vehicle to the dealership. To my surprise after speaking with Jose Amaro, he asurred me that I could have my vehicle checked for routine repairs without additional More

by Faith
Recommend Dealer
Yes
Employees Worked With
JOSE AMARO
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us, Faith. We are so glad to see that Jose provided you with a smooth and enjoyable experience as it is our priority to keep customers happy. It is a pleasure to have earned your business at Lexus of Pembroke Pines and we look forward to your next visit!

July 19, 2020

I to go to Lexus of Pembroke Pines because of one particular person. Mr Jose Camaro. Mr Camaro doest whatever it takes to meet my expectations, he is a great team player, he goes extra miles and make More

by rbredy01
Recommend Dealer
Yes
Employees Worked With
Manager Jose Camaro
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day, Reginald! We're so proud to hear that you keep coming back to Lexus of Pembroke Pines for Jose's exceptional service. Customer satisfaction is our number-one priority, so it's wonderful to hear that he always delivers a friendly, professional experience. Thank you for continuing to trust us with your vehicle repair needs!

July 19, 2020

Excelente service prompt professional and friendly. Thanks so much. Will be recommending your dealership to any one I could Thanks so much. See you soon More

by LEDOTTIN
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Acosta, Stella Belizaire
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five stars! We are so glad you enjoyed working with our team at Lexus of Pembroke Pines, and we hope to see you again sometime!

July 19, 2020

Arrived & immediately was asked the reason for my visit. Great customer service. Loved that everything was spaced out 6 feet apart. Loved the car wash! More

by damus725
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. Our team is committed to taking excellent care of customers, and their vehicles, and I am pleased to hear that you felt comfortable during your visit to Lexus of Pembroke Pines. We appreciate your trust and look forward to working with you next time!

July 19, 2020

The service was quick however I wish I was made aware that I would not be meeting with anyone as I would have gone home and returned once the service was completed. More

by JIMMIQUE
Recommend Dealer
Yes
Employees Worked With
I didn’t meet with anyone in particular
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. It sounds like there was a miscommunication regarding your appointment and I sincerely apologize for that. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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