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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,246 Reviews

8,246 Reviews of Lexus of Pembroke Pines - Service Center

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April 20, 2020

It took about 30 minutes for me to actually speak to someone. Lexus then kept my car for 3 days, for a simple oil change! More

by MMAUR024
Recommend Dealer
No
Employees Worked With
Sebastian
May 07, 2020 -

Lexus of Pembroke Pines responded

MMauro, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

April 20, 2020

They did a great job, my truck came out wonderful!! The service and staff were excellent. They kept me informed of my repairs every step of the way. Job well done! More

by TARIF1225
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 20, 2020

Always excellent Always excellent people always friendly, fresh caffee, they take you even if you don't have an appointment car wash at the end.... always excellent More

by pilarp2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
isidro
Apr 20, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

April 19, 2020

I wait 25 minutes in my car for Representatives to come me when is no other customer. I really don't think I will come again to this place More

by htoorgeman
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Lexus of Pembroke Pines responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

April 18, 2020

My. Service guy Andrae is awsome,keep him for as long as possible.He answers all your questions so simple for u to understands and make sure u r comfortable while waiting for your car.Thx Andrae More

by GWENDOLYNHUGHES
Recommend Dealer
Yes
Employees Worked With
ANDRAE
Apr 19, 2020 -

Lexus of Pembroke Pines responded

Thanks for sharing your thoughts, Gwendolyn, about your experience with Lexus Of Pembroke Pines. We appreciate your business and hope to see you again soon!

April 18, 2020

Prompt efficient and just what we needed to know, from Michele Alter directing us to Mr Alvarado through our focused interactions with him. So needed in this pandemic environment More

by JULIANBERMAN
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Alvarado
Apr 19, 2020 -

Lexus of Pembroke Pines responded

Thank you, Julian, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

April 17, 2020

Great service Easy, hassle free experience for servicing your regular maintenance visits. Love the pick up and deliver service with the loaner car. Courteous servic More

by lexus 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for your business and for this review. We're happy to hear Alex and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 17, 2020

Everyone was very pleasant! My service rep kept me informed throughout the service of my car and I was able to get a loaner while my car was being serviced that was awesome!!! More

by TAMMIESWINT
Recommend Dealer
Yes
Employees Worked With
Jason Acosta
Apr 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for our service department, Tammie! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 16, 2020

Bets of the year Great time to have car serviced. Usually takes longer to get appointment and serviced. This time, I was able to get appointment same day, had a major More

by JERRY.WILLENBORG
Recommend Dealer
Yes
Employees Worked With
Sebastian
Apr 16, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

April 15, 2020

Great customer Service Prompt, courteous and professional. they delivered a loaner and picked my car for service. Only 2.5 hours later, they delivered my care shiny and cle More

by LITTLECO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Apr 15, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

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