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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,379 Reviews

8,379 Reviews of Lexus of Pembroke Pines - Service Center

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June 26, 2020

Great customer service Maintenance service was due was skeptic to go. Amidst the COVID-19 service was fast and I felt safe all employees were wearing mask. Love Lexus More

by ivettealmonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Jun 26, 2020 -

Lexus of Pembroke Pines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

June 26, 2020

All was good except for you failing to reset my maintenance light. I had to make another trip to the dealer to correct it. Waste of time. More

by JORGEMORIN59
Recommend Dealer
Yes
Employees Worked With
Sebastián , Mohammed I Yousuff
Jun 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for your feedback, Jorge! We apologize for the maintenance light not being reset and will share your comments with the team. We truly value your business and hope to see you again!

June 26, 2020

Scott is very professional. Loaner process and communication was great. My only issue was my rug was stained with grease. Everyone ininteracted with was very professional. More

by JPEREZIVERA
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review and feedback. We are so glad you enjoyed working with Scott here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help!

June 26, 2020

I this dealership bc is close to where I live and convenience. The staff, friendly and professional. One thing I don’t like is that the place is too crowded, it needs more space. More

by PENITH
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Jun 28, 2020 -

Lexus of Pembroke Pines responded

Penith, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Jaime, Adam, and our team here at Lexus Of Pembroke Pines.

June 25, 2020

Every Service is the same----Perfect!!! I will buy again. Great dealership from Purchase through services From the second you walk on the property you feel welcomed. I always recommend More

by TMCCLOSKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jun 25, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are so glad you enjoyed working with our team at Lexus of Pembroke Pines, and we look forward to your next visit!

June 25, 2020

The knowledge and professionalism is superb! I have always had a great experience with this dealership. They go out of their way to try and please their customers in a timely manner. More

by tonester0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting the Lexus of Pembroke Pines team. We're so lucky to have you as a customer and look forward to taking care of you next time!

June 25, 2020

I bought my Lexus from Lexus of Pembroke Pines three years ago and always go back there for service. They have the best service from my initial presentation all the way through the end. It is always a p More

by Fletcher570
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Lexus of Pembroke Pines responded

We are grateful to have earned your business at Lexus of Pembroke Pines. It is our priority to keep customers happy and I am glad to hear that you always enjoy your experiences with us!

June 25, 2020

I have been working with this dealer and service department for over 10 years. I have purchased 3ES’s from them. I just purchased a 2020 a couple of months ago. I got some tree sap on the front and More

by Nadman51
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 26, 2020 -

Lexus of Pembroke Pines responded

It really means a lot that you've been able to depend on our Lexus of Pembroke Pines team for over ten years. We are so glad that Carlos was able to assist with cleaning your vehicle and we appreciate you saying that he went "above and beyond." Thank you so much for your longtime support! We look forward to working together for years to come.

June 25, 2020

Great Services!They are very professional and the Great Services! They are very professional and the customer service is excellent. I come to this dealer for several years because they are the best More

by Yiempi
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. We are thrilled to hear that our team consistently provides you with exceptional service and we look forward to your next visit!

June 25, 2020

Absolutely fantastic can’t complain best in the car industry. Huge thanks to Sebastian he helped a lot!!! Give him Good Money he deserves it More

by gmakarovrf
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jun 26, 2020 -

Lexus of Pembroke Pines responded

We can't ask for a better review than this! Thank you so much for being part of the Lexus of Pembroke Pines family. We are grateful for your support and kind words about Sebastian.

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