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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,276 Reviews

8,276 Reviews of Lexus of Pembroke Pines - Service Center

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April 25, 2020

Great customer service. Jeremy notified of progress throughout whole process. Very thorough and very clean facility. Enjoyed the complimentary coffee and pastries. Keep up the good work More

by OTOOLEB
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2020 -

Lexus of Pembroke Pines responded

We appreciate your business and our team looks forward to serving you again soon!

April 25, 2020

John Steigle sets the standard for customer care, always awesome! He always meets all of my expectations and I could not ask for a better level of care! More

by BurgessJE
Recommend Dealer
Yes
Employees Worked With
John Steigle
Apr 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus Of Pembroke Pines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 24, 2020

They whole experience was almost contactless. They fact that you guys came to my house to pick up my house was awesome! I did not have to take my kids out of the house to get my car serviced. Thanks a bunc More

by CAROLGG1
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2020 -

Lexus of Pembroke Pines responded

Thank you, Carol, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 24, 2020

always the best Lexus Pembroke Pines are always the best in service, the way they treat the customer, like we're part of a team, customer and seller on the same team. More

by George William Sanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Apr 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for your very kind review, George! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines.

April 24, 2020

I took my car in for routine maintenance, The check in process was smooth and efficient. The car was returned in excellent condition… Clean inside and out. Excellent customer service! More

by Luvmylexus
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Apr 24, 2020 -

Lexus of Pembroke Pines responded

Thanks for sharing your thoughts about your experience with Lexus Of Pembroke Pines. We appreciate your business and hope to see you again soon!

April 23, 2020

Service I was pleased with my overall service experience. Just a little disappointed that I did not get a car wash. Car was returned with grease stains. More

by jlittle324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Apr 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for our service department! We will share your feedback with them, and please don't hesitate to let us know if we can be of further assistance.

April 23, 2020

65,000 mile service Went a little early, but was taken care of quickly. Jeremy is my service manager and he was was fast with the paperwork. I was out in 45 minutes, J More

by jlee1755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jeremy and the team, don't hesitate to let us know if we can be of further assistance. Thank you for choosing Lexus Of Pembroke Pines.

April 23, 2020

SERVICE GREAT GREAT PICKUP AND DROP OFF SERVICE.. DONE IN GREAT TIMING. WILL DEFF BE BACK AGAIN FOR MORE SERVICE. THE FACT I DIDNT HAVE TO GO IN MADE IT GREAT More

by ICEYBLUNENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

April 22, 2020

Always a good experience with your dealership! I am a satisfied first time Lexus owner and hope I can afford to continue driving a Lexus. Need I say more. Just too many text messages. More

by FRANTASTIC1215
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for the 5 star review! We appreciate your business.

April 22, 2020

ALWAYS GREAT! THIS IS MY 5TH LEXUS AND I KNOW AND TRUST THE ENTIRE TEAT AL LEXUS OF PEMBROKE PINES. IF YOU NEED SALES OR SERVICE CALL MY GUYS, YOU WON'T BE SORRY. More

by SCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Lexus of Pembroke Pines responded

Scott, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for being a loyal customer again and for choosing Lexus Of Pembroke Pines, we look forward to continuing to have you as one of our valued customers for many more years to come!

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