Lexus of Pembroke Pines - Service Center

John is the best rep ever! I have had other service reps over the years, but only John has treated me with the professionalism worthy of the Zinn Family dealerships. John is qui I have had other service reps over the years, but only John has treated me with the professionalism worthy of the Zinn Family dealerships. John is quick to respond to my concerns, treats me like he actually cares about me, (not just a number in the large pool of customers), and is respectful of my time. He is an asset to your company, and is what keeps me coming back. More

I take in my car for service as recommended The personal attention by the dealer representative to my needs are always exceptional and the friendliness and feeling of sincerity are greatly appre The personal attention by the dealer representative to my needs are always exceptional and the friendliness and feeling of sincerity are greatly appreciated. We always discuss what my cost will be so there are no surprises! More

Collision Repair I recently had an auto accident and was referred to Lexus of PP for the repair. The only negative issue that I experienced was with Winiffer, who init I recently had an auto accident and was referred to Lexus of PP for the repair. The only negative issue that I experienced was with Winiffer, who initally handled our order. She neglected to respond to an issue I inquired about 3 times. The requests were in a chain of emails that made it clear all were received. However, I gave a 5 star rating because everything and everyone else was SUPERB!!! Chris and Elvis were SO nice, friendly, helpful, and professional, when we went to pick up the car, and the repair job is perfectly beautiful. I could not have asked for better. More

Great Service The service agent assigned to me Isidro Garcia was truly knowledgeable and empathetic he went above and beyond to get my problem resolved. He told me The service agent assigned to me Isidro Garcia was truly knowledgeable and empathetic he went above and beyond to get my problem resolved. He told me what he was going to do and followed through. I can't say enough about his great service and professionalism. He was truly a Life Saver! More

Great service I have an outstanding advisor in Andre And the service I always receive in this dealership is truly outstanding thruput the 19 years that we have bee I have an outstanding advisor in Andre And the service I always receive in this dealership is truly outstanding thruput the 19 years that we have been coming More

Great service after I had a problem . Jose the manager called me and made everything right by reaching out to me and explaining thoroughly to me after I had a problem . Jose the manager called me and made everything right by reaching out to me and explaining thoroughly to me More

Excellent service Have been bringing my cars to this dealership for over a decade. Sasha Tauber was the first Service advisor that took care of our cars. He provided im Have been bringing my cars to this dealership for over a decade. Sasha Tauber was the first Service advisor that took care of our cars. He provided impeccable care for years and then once he left the service quality went down the tubes UNTIL Carlos Perez joined their team and now with Carlos taking care of our cars the service quality is back to being top notch. Thanks Carlos! More

Great customer service. They are friendly and quick turnarou They were very helpful and accommodating. Car was fixed in a very timely manner. Was in and out in a very short period of time. They were very helpful and accommodating. Car was fixed in a very timely manner. Was in and out in a very short period of time. More

Gustavo in the Service Department is EXCEPTIONAL! Just have to say leaving the dealership over the constant changing of the service rep, we got Gustavo by accident about 5 years ago and not only did I Just have to say leaving the dealership over the constant changing of the service rep, we got Gustavo by accident about 5 years ago and not only did I come back, I refuse to go elsewhere. His work, care, consideration and desire to truly accommodate and help is unrivaled in the department. Truly am very very happy with him! More

Lexus service Had to take my car in for service and the tire pressure light was on. It took only an hour and a half which was pretty quick considering I brought it Had to take my car in for service and the tire pressure light was on. It took only an hour and a half which was pretty quick considering I brought it at 4:15pm. Dealer also found a nail in my tire and repaired it at no additional charge. My technician Melissa is great to work with as well. More