Lexus of Pleasanton

I cannot say enough positive things about Jeanette Pettit at Lexus of Pleasanton. She is, without exaggeration, the single reason I continue to have my vehicle serviced at this dealership. From the moment yo at Lexus of Pleasanton. She is, without exaggeration, the single reason I continue to have my vehicle serviced at this dealership. From the moment you interact with her, it’s immediately clear that she operates on a completely different level than the average customer service advisor. She is professional, knowledgeable, attentive, and genuinely cares about her clients. I trust her completely with my vehicle, and that peace of mind is priceless. Jeanette consistently goes above and beyond in every interaction. She takes the time to clearly explain what’s needed, answers questions thoroughly without ever being dismissive, and makes sure nothing falls through the cracks. Her communication is outstanding — she keeps you informed throughout the entire process and follows up to ensure everything was handled perfectly. I never feel rushed or treated like “just another appointment.” Instead, she makes every visit feel personal and well-managed, which is incredibly rare these days. In fact, I refuse to see anyone else but Jeanette. If she isn’t available, I will gladly reschedule my appointment for another day because I know the experience simply won’t be the same without her. That level of loyalty speaks volumes about how exceptional she truly is. Lexus of Pleasanton is fortunate to have someone like Jeanette representing their brand — she embodies what luxury customer service should look like. If you’re considering getting your vehicle serviced here, do yourself a favor and ask for Jeanette Pettit. You won’t regret it. More

This is the best shop I’ve ever been to! Nick is my service advisor and he is great, I never have to worry whenever my car is here because he updates me all the time and he’s very transparen Nick is my service advisor and he is great, I never have to worry whenever my car is here because he updates me all the time and he’s very transparent about the issues, timeline and pricing. I really recommend Nick to everyone and also this shop because all the staff here are great. More

Got my car fixed and I was helped by Nick. Such a nice guy and cares about his customers. I appreciate all the help from start to finish and making sure that it’s back in great condition. Such a nice guy and cares about his customers. I appreciate all the help from start to finish and making sure that it’s back in great condition. More

I’m always grateful for Nick’s help - he’s such an excellent supervisor who truly knows his job, coordinates well and ensures that I’m highly satisfied as a customer. If you’re looking for a trustwort excellent supervisor who truly knows his job, coordinates well and ensures that I’m highly satisfied as a customer. If you’re looking for a trustworthy advisor, I definitely recommend Nick Wilson. More

Great job as always by Nick. He’s such an effective service advisor, he provides exceptional customer service and he always follow-through which is what I appreciate the most. He He’s such an effective service advisor, he provides exceptional customer service and he always follow-through which is what I appreciate the most. He’s very fair and I trust his judgement and advice because it’s always spot on. More