Lexus of Pleasanton

My experience at Lexus of Pleasanton was phenomenal. I called about 20 minutes before they open, and Johnathan Ocamp picked up the phone and was ready to assist me with everything that I needed. I am a I called about 20 minutes before they open, and Johnathan Ocamp picked up the phone and was ready to assist me with everything that I needed. I am a very demanding customer in the sense that I needed a lot of pictures of the vehicle before I flew in from Palm Springs, and they were able to get me everything that I needed, so I felt very comfortable flying in and purchasing the vehicle. Furthermore, Joe Minster received me when I finally arrived right before closing. He did a wonderful job and made me feel comfortable and not rushed even though it was after business hours on Valentine’s Day. I can’t sing the praises enough. If you’re looking for a car, come here, and they will take care of you. Furthermore, the vehicle itself was reconditioned beautifully, and I’m so happy to jump into my new-to-me car every day. More

Brought my car in for the 90k miles service, and my tire pressure light was on. Carlos Arana walked me through the entire process and provided knowledgeable advice about different services. He made sure I u pressure light was on. Carlos Arana walked me through the entire process and provided knowledgeable advice about different services. He made sure I understood what was being done and addressed all my concerns. Overall, it was a great experience, and I would definitely come back for future services. More

Over the years I’ve been coming to the Lexus Pleasanton location to service my Lexus 200t. I would highly recommend Service Advisor Jeanette Pettit for your service needs. She is a true professional, frien location to service my Lexus 200t. I would highly recommend Service Advisor Jeanette Pettit for your service needs. She is a true professional, friendly, down-to-earth, and is always recommending what’s best for my car. Go check her out for your Lexus maintenance!! More

I stopped by for my same day appointment to get a recall taken care of. I was notified by both the dealer and my handy Lexus app that I needed a small software update and they were able to get me in that af taken care of. I was notified by both the dealer and my handy Lexus app that I needed a small software update and they were able to get me in that afternoon. Relaxed in their comfortable customer waiting area while they took care of my car. Received two different maintenance videos, one a walk around and the other showing the update as it was performed. I really appreciate this level of transparency. My service rep was a delight and my car is back on the road safe and sound! More

Russell was amazing! We came in for a routine oil change and left with new car!! Russell’s amazing customer service and calm demeanor helped make this transaction as smoo We came in for a routine oil change and left with new car!! Russell’s amazing customer service and calm demeanor helped make this transaction as smooth as possible. More

Jeanette was there to help me resolve the battery issue the moment I showed up at the dealership. Quick service and I was on my way very satisfied. the moment I showed up at the dealership. Quick service and I was on my way very satisfied. More

Always thankful to Nick for such an outstanding customer support. He ensures all the time that the car is done on time and the work is done right. He always follow through and he’s very professional. I high support. He ensures all the time that the car is done on time and the work is done right. He always follow through and he’s very professional. I highly recommend him to everyone. More

The shop’s office and showroom is super nice and clean. I admire everyone’s helpfulness but most of all, my advisor Nick is super great at his job. He’s very dependable and I never had any issues dealing w I admire everyone’s helpfulness but most of all, my advisor Nick is super great at his job. He’s very dependable and I never had any issues dealing with him. I’ll always come back to this shop. More

It was a great experience, Joseph and Jeremy were very friendly and helpful. Thank you! friendly and helpful. Thank you! More