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Lexus of Pleasanton
Pleasanton, CA
1,543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,543 reviews
May 30, 2026
We had an outstanding experience working with Joe Minster. From the moment we arrived, he was kind, welcoming, patient, and genuinely interested in helping my brother find the exact car he wanted. Hi Minster. From the moment we arrived, he was kind, welcoming, patient, and genuinely interested in helping my brother find the exact car he wanted. His knowledge of the vehicle was impressive. he answered every question thoroughly, he never made us feel rushed and took the time to make sure my brother felt confident in his decision. Not only did he help secure a great price, but he also went above and beyond throughout the entire process. It’s rare to find someone who combines professionalism, honesty, and exceptional customer service the way he does. If you’re looking for someone who truly cares about his customers and will work hard to get you the right vehicle, I highly recommend him. Thank you Joe M More
by Lucy
Employees Worked With
Joe Minster
May 30, 2026
I've been a long time patron of this dealership and have had an amazing experience almost every time. Nicholas Wilson, Forrest Yee and Joseph Li have all taken great care of my vehicle as well as my kids ca had an amazing experience almost every time. Nicholas Wilson, Forrest Yee and Joseph Li have all taken great care of my vehicle as well as my kids cars. I've found these gentlemen to be trustworthy, knowledgeable and easy to deal with. I should also mention Jeremy Halden in Finance who was instrumental in walking my son through his first vehicle purchase. Jorge and Paul in Parts have also never let me down and they've gone out of their way to make sure I'm happy. Thanks again for the great service fellas! I'll see you soon with my bucket! More
by ktmtacoguy
Employees Worked With
Jeremey Halden, Jason Vaughan, Jason Portillo, Jeanette Pettit, John Clutter, Nick Wilson, Forrest Yee, Jorge Rueda, Paul Horace, Gary Chan
May 29, 2026
I am absolutely thrilled with my new Hakugin IS350, and it’s all thanks to the fantastic experience I had with Shane Sorge at Lexus of Pleasanton! Shane reached out to me regarding a special early lease re it’s all thanks to the fantastic experience I had with Shane Sorge at Lexus of Pleasanton! Shane reached out to me regarding a special early lease return promotion Lexus was offering, and he made the transition incredibly smooth and exciting. Throughout the entire process, Shane was exceptionally kind, patient, and knowledgeable. What really stood out to me was how he never made me feel rushed or pushed; his zero-pressure approach showed he genuinely cared about finding the perfect vehicle for my needs. He took his time explaining every detail clearly, ensuring I felt confident and comfortable with every decision. Vehicle shopping can easily get overwhelming, but Shane turned it into a seamless, top-tier experience. I highly recommend asking for Shane Sorge if you visit Lexus of Pleasanton! More
by hiporo
Employees Worked With
Shane Sorge, Greg Choy
May 29, 2026
Nick Wilson and Forrest Yee are always very helpful and accommodating. They are both my preferred advisors and because of the relationship we have I will continue to bring my Lexus vehicles to this dealer accommodating. They are both my preferred advisors and because of the relationship we have I will continue to bring my Lexus vehicles to this dealer for service. More
by Justpletch
Employees Worked With
Nick Wilson, Forrest Yee
May 29, 2026
We’ve had such a wonderful experience with the Hendrick team at Lexus of Pleasanton. For years, we had our Lexus serviced there, and even after donating that vehicle, we continue bringing our Toyota 4Runne team at Lexus of Pleasanton. For years, we had our Lexus serviced there, and even after donating that vehicle, we continue bringing our Toyota 4Runner in because of the outstanding care and trust we have in their team. Jason has been absolutely amazing to work with. He always takes the time to clearly explain what services are important to address right away, what can reasonably wait, and why. I never feel pressured — only informed and genuinely cared for. It’s very clear that Jason and the entire team truly prioritize customer safety, honesty, and peace of mind. Everyone is professional, knowledgeable, and kind, and the level of customer service consistently exceeds expectations. It’s rare to find a service department that feels this trustworthy and attentive. Highly recommend! More
by ohdabears
Employees Worked With
Jason Portillo
May 28, 2026
Great service! Very informative, friendly and understandable even offered demo car because of extended service needed! Thank you! Very informative, friendly and understandable even offered demo car because of extended service needed! Thank you! More
by retroronnie
Employees Worked With
Carlos Atana 5 star service
