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Lexus of Pleasanton

Pleasanton, CA

4.9
720 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 720 reviews

April 10, 2024

I love going to Lexus of Pleasanton the people are so friendly and the free car wash and vacuum that’s icing on top thank you for all your hard work every day see ye all at my next service More

by MAPMCGRORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Nick Wilson, Drew Hopkins, Forrest Yee, Jorge Rueda, Gary Chan, Jim Burke
Apr 12, 2024 -

Lexus of Pleasanton responded

Thank you Suzanne for allowing us to earn your business and for sharing of your experience with our teammates Jason, Jim, Jeanette, John, Nick, Drew, Forrest, Jorge, Gary and Jim and our service department on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 10, 2024

Came in for my scheduled service and AGAIN received amazing service from Jason. Need I say more. From the moment I dropped off the car to picking it up, I was treated like an MVP. This is why I keep bu More

by MMota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Apr 12, 2024 -

Lexus of Pleasanton responded

Thank you MMota for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Jason on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 09, 2024

Cory was Great took care of what we needed for the car. Text us when the car was ready. More

by Sadia
Recommend Dealer
Yes
Employees Worked With
Cory
Apr 10, 2024 -

Lexus of Pleasanton responded

Hi Sadia, thank you for your 5-star review; we are happy to pass along your comments to the team here at Lexus of Pleasanton! If you're ever in need of more help, please let us know! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 09, 2024

Jeanette Pettit was my service consultant, she was very attentive and knowledgeable. This was my first time purchasing a "used" vehicle from somewhere else that was not a Lexus dealer. I was trying to More

by Scarlet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Apr 10, 2024 -

Lexus of Pleasanton responded

Thank you Scarlet for sharing of your recent experience with teammates Jeanette and Chris during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2024

been buying and servicing all may cars there since 2004. Great Sales and service departments Lexus More

by step832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Rick Rose, Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Drew Hopkins, Forrest Yee
Apr 10, 2024 -

Lexus of Pleasanton responded

Thank you step832 for sharing your experience with our teammates Steve, Rick, Jason, Jim, Jeanette, John, Drew and Forrest and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2024

Great service. Joe took care of us pretty efficiently and explained the issue. Great with texting to keep me posted. More

by rami.contact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe from Service
Apr 10, 2024 -

Lexus of Pleasanton responded

Thank you rami for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Joe on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2024

Jason Portillo was my service advisor, he was very attentive, knowledgeable and made sure that the cars needs was being worked on right away. Great service all around. Ask for Jason to be your advisor More

by teesevilla
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Apr 10, 2024 -

Lexus of Pleasanton responded

Thank you teesevilla for sharing of your experience with Jason and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Lexus. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 08, 2024

Excellent dealership. Always professional service. Jason Portillo was my service advisor. Very timely service. Very fair pricing. Always goes above and beyond for More

by ldpaxtonmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jason Portillo
Apr 10, 2024 -

Lexus of Pleasanton responded

Thank you ldpaxtonmd for allowing us to provide care for your Lexus and for sharing of your experience with teammates Jason and Steve. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 01, 2024

Ben the sales person was very nice and accommodating. Finance gentleman was wonderful as well. Got me a better deal with Lexus financing. More

by Daguilera
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben , Jeremey Halden
Apr 03, 2024 -

Lexus of Pleasanton responded

Thank you Daguilera for sharing your experience with our teammates Ben and Jeremy and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 01, 2024

I drive all the way from Alameda because it is so worth it to be able to work with Forrest and his team. It is so hard to find honest people who I can fully trust with my car and money. Forrest is not only More

by scotts24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee, Gary Chan
Apr 03, 2024 -

Lexus of Pleasanton responded

Thank you scotts24 for sharing of your recent experience with teammates Forrest and Gary during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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