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Lexus of Pleasanton
Pleasanton, CA
1,436 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,436 reviews
March 26, 2026
I reached out to Jason Portillo for assistance with getting molding clips for my GX470. I wasn’t exactly sure which ones I needed, but Jason took the time to identify the correct parts and ordered them getting molding clips for my GX470. I wasn’t exactly sure which ones I needed, but Jason took the time to identify the correct parts and ordered them for me. His patience and commitment to customer service were truly appreciated. Thank you, Jason, for making the process easy and stress-free. More
by Cheryll Wong
Employees Worked With
Jason Portillo
March 25, 2026
I reached out to Jason Portillo for assistance with a nail in my tire. Even though he was off for the week, he still took the time to call me back and help schedule an appointment to get it repaired. He nail in my tire. Even though he was off for the week, he still took the time to call me back and help schedule an appointment to get it repaired. He also coordinated with John Clutter to ensure everything was handled smoothly during my visit. Jason Portillo truly goes above and beyond to take care of his customers—even when he’s off duty. I also want to thank John Clutter for arranging a loaner car while the tire had to be ordered. Great communication, professionalism, and overall service. Thank you both for making this another excellent service experience. More
by Wongkennan
Employees Worked With
Jason Portillo, John Clutter
March 25, 2026
Masee Yousafi and team was excellent. Explained everything to us and answered all of our questions. Made sure are all of our concerns addressed. Very friendly staff. Explained everything to us and answered all of our questions. Made sure are all of our concerns addressed. Very friendly staff. More
by Thanonsak
Employees Worked With
Masee Yousafi
March 24, 2026
Jonathan and other staffs are very knowledgeable and friendly. I am very pleased with their services. Definitely i will recommend my family and friends. friendly. I am very pleased with their services. Definitely i will recommend my family and friends. More
by palamean
Employees Worked With
Jonathan C.
March 21, 2026
Great job Nick! Thanks for being such a reliable service advisor. Always confident that my car repairs or service will be done right. Also appreciate Forrest for hel Thanks for being such a reliable service advisor. Always confident that my car repairs or service will be done right. Also appreciate Forrest for helping when Nick is of. You guys are the best! More
by Karyl.D
Employees Worked With
Nick Wilson, Forrest Yee
March 19, 2026
Friendly staff from the moment we walked in the door. Not overbearing. Greeted by sales man Rick Rose, who was very friendly, patient and experienced with sales and people skills. State of the art dea Not overbearing. Greeted by sales man Rick Rose, who was very friendly, patient and experienced with sales and people skills. State of the art dealership. A spacious, comfortable and well supplied lounge with work space. A kids space available if needed. Impressive clean service department. More
by PARCHULETA
Employees Worked With
Michael Lorenzo, Rick Rose
