Lexus of Pleasanton

Horrible experience with the Finance Department Review is based on our experience dealing with Doug Cotton in the finance department. An absolute Jerk With no manners whatsoever and the communicat Review is based on our experience dealing with Doug Cotton in the finance department. An absolute Jerk With no manners whatsoever and the communication skills of a 2 year old.. Just because of this , I will be sure to never do business with a Hendrick Dealership , and will make sure to tell all my friends and family to do just the same. He had he nerve to tell my wife and I to leave his office. Hashim took over and basically told us the same thing Doug cotton was trying to tell us, but in a normal and informative way, NOT in a rude, yelling, calling us "wish washy" whatever the xxxx that is? I am beyond pissed. We are loyal to the Lexus brand. Have owned almost the entire model line throughout the years. I will be writing Lexus Corporate, Hendrick Auto Group Corporate. I may even retain an attorney as I felt discriminated for being a minority. I don't think Doug Cotton would treat other people like he treated us. More

Shaun De Guia is the best!!! Shaun De Guia is amazing!!! He listened to our specific interests in a car and went based off that, rather than being pushy and trying to sell us some Shaun De Guia is amazing!!! He listened to our specific interests in a car and went based off that, rather than being pushy and trying to sell us something different. We love our Lexus and will always see Shaun for future purchases. His stellar customer service doesn’t end after your purchase. He goes above and beyond to take care of you and will make sure everything is smooth sailing during and after your purchase/lease transaction. See Shaun De Guia. He’s the best!!! More

First Lexus This was the most pleasant car buying experience I've ever had. It was low pressure and I was given plenty of time to decide on the car that was righ This was the most pleasant car buying experience I've ever had. It was low pressure and I was given plenty of time to decide on the car that was right for me. I was quoted a great price right from the start. I would definitely recommend Lexus of Pleasanton. More

New Car Purchase Shaun was incredibly knowledgeable and helpful in the purchasing of my new NX. He took the time to explain all the features and explain quite a bit mo Shaun was incredibly knowledgeable and helpful in the purchasing of my new NX. He took the time to explain all the features and explain quite a bit more about the car than I already knew. I ended up purchasing the car. He went above and beyond in making sure I got the car that I wanted. I would recommend Shaun and his excellent customer service and knowledge to everyone. More

Look for Al Skender at Lexus of Pleasanton! We had a great experience with Al and the entire team at Lexus of Pleasanton. I was surprised at how quickly the entire process of buying a car was. We had a great experience with Al and the entire team at Lexus of Pleasanton. I was surprised at how quickly the entire process of buying a car was. Al was great to work with and made the process surprisingly easy. Thank you Al! More

Shaun De Guia is Great to work with Shaun was straight forward and made the whole process so easy. I knew exactly what the price of everything would be before I walked in, which was help Shaun was straight forward and made the whole process so easy. I knew exactly what the price of everything would be before I walked in, which was helpful. It was nice to deal with someone who was honest and upfront about everything. Shaun is also very knowledgeable and took the time to tell us about features with our new car that made getting familiar with it easy. He was efficient so was the finance staff. It was a great experience all around. More

Zabi is the best! Zabi is very helpful and not afraid to get the job done. Great customer service and very friendly. Made sure I was happy with a clean car and low paym Zabi is very helpful and not afraid to get the job done. Great customer service and very friendly. Made sure I was happy with a clean car and low payment. More

No compassion I went in to have my car checked. Nick was my advisor. I felt a negative vibe from him the moment I shook his hand. He was not pleasant and welcoming I went in to have my car checked. Nick was my advisor. I felt a negative vibe from him the moment I shook his hand. He was not pleasant and welcoming at all. He gave me information regarding my car. I was ok with the unfortunate information knowing it will be taken care of at some point. He seem to be pleased giving bad news. As I was sadden he had no compassion. He continued to go on and on about how bad my situation was. When I arrived home I read over the notes from the technician. The information was not the same as what nick explained, I felt as if he wanted to see me stressed and sadden. I love Lexus but this was the worst experience I ever had. I also watched him deliver unfortunate news to a customer, which I feel should of been done in private. He totally embarrassed me in front of all the staff and customers. By saying oh I have real bad news for you , you are going to hate this. Of course I was afraid and brought anxiety and worry. I'm sadden that I spent so much money on my car to find out of issues, that are very common and should be a recall for this car. I really enjoyed my tech#278 not sure his name. But Nick was by far the worst person I have ever met. He in the wrong position and does not represent Lexus and what they stand for. More

My opinion has not been finalized, so review is incomplete. I bought my car in Pleasanton primarily because of the dealership proximity and paid about $1K more than what another dealership was asking. However, I bought my car in Pleasanton primarily because of the dealership proximity and paid about $1K more than what another dealership was asking. However, with less than 100 miles on the odometer, when I drove the car in my neighborhood a neighbor said, "You have one headlight not working". It turned out a technician at the dealership burned a fuse during the installation of a dealer-installed option. - glass breakage detector. I was disappointed that the car had not been checked in all aspects before I took possession. Before recommending/judging the dealership I will wait until I have further experience with the service department. More

Al Skender @ Lexus in pleasanton is the man!!! I just bought a brand new Lexus ES 350 w the works. Pretty white exterior with walnut brown leather. All this was possible due to one man name Al. I just bought a brand new Lexus ES 350 w the works. Pretty white exterior with walnut brown leather. All this was possible due to one man name Al. I have two other cars. BMW X6 and x5. Always drive European cars. But the day I walked in to Lexus, all that changed. I decided to give Japanese car a try. Al is super attentive and a great listener. He gave us a great deal and hook us up from the beginning to end. He doesn't play games. He is a savvy professional. I highly recommend seeing this guy Al skender. More