Lexus of Pleasanton

I don’t usually write reviews but with good customer service declining I felt like I should say something. I got my car serviced yesterday morning and all I can say is wow. The customer service here is service declining I felt like I should say something. I got my car serviced yesterday morning and all I can say is wow. The customer service here is top notch. I was greeted yesterday by a fine gentleman named Josh and even though it was early in the morning he did with a smile and was very energetic. I told him I was late for my appointment but he told me he would still be able to get me in as fast as possible. As soon as he checked me in he offered to get me some water or coffe. He really made me feel as if I was a guest in his home. After a few minutes a kind gentleman name Cody came and found me and he made the process smooth as possible and got everything taken care of in a timely manner. I’ve been to a few Lexus’s for service and I can finally say I found the one where I will be getting my car’s worked on, even if it’s a hour drive from San Jose. Thank you Lexus of Pleasanton and Josh and Cody for great customer service! More

Great service , very professional my car was cleaned and served quickly Will be taking my car there for servicing served quickly Will be taking my car there for servicing More

Mick Palermo was great to work with and his suggestion to change all my tires were very good suggestion and provided best discount available. change all my tires were very good suggestion and provided best discount available. More

I always have a pleasant experience every time I come here. My advisor Jason Portillo was great to work with, very helpful and friendly. I highly recommend this dealer! here. My advisor Jason Portillo was great to work with, very helpful and friendly. I highly recommend this dealer! More

Extremely knowledgeable and pleasant. Explained all options. Took time to get me comfortable with new technology. Explained all options. Took time to get me comfortable with new technology. More

Jason Portillo is amazing, best Service Consultant, I trust him and he explains everything with detail, thanks! He makes the visit to the Dealership a great one. trust him and he explains everything with detail, thanks! He makes the visit to the Dealership a great one. More

Friendly and clean. A comfortable area with beverages and snacks is available, while you wait. A comfortable area with beverages and snacks is available, while you wait. More

Pleasant experience. Gavin was great to work with. Went over and beyond our expectations. Would recommend this dealer Gavin was great to work with. Went over and beyond our expectations. Would recommend this dealer More

I recently bought a beautiful 2024 Lexus hybrid, and was so very fortunate to have Shadya Guyton helping me all the way. Shadya is extremely customer oriented, and knowledgeable. She was in constant conta so very fortunate to have Shadya Guyton helping me all the way. Shadya is extremely customer oriented, and knowledgeable. She was in constant contact with me. I have been telling my many friends about Shadya. One of my friends has purchased a car from Shadya, and is very pleased as well. More

I had the experience of being a star customer! Jimmy was patient and wanted to ensure that I got what I wanted. Looked for car, discussed options. Discussed pros/cons of my new suv. Excellent Se Jimmy was patient and wanted to ensure that I got what I wanted. Looked for car, discussed options. Discussed pros/cons of my new suv. Excellent Service. Top notch. More