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Lexus of Pleasanton

Pleasanton, CA

4.9
1,087 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,087 reviews

May 28, 2025

I loved working with Nick to make my RX look like new again. I had some leather damage (gotta love those furbabies) and they were able to help me get those repaired and prevent my interior from degrading More

by Kerri.Chicas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Forrest Yee
May 30, 2025 -

Lexus of Pleasanton responded

Thank you Kerri for sharing of your experience with Nick and Forrest and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Lexus RX. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 27, 2025

Excellent job by the service department. Everything was done in a timely manner. From the Service advisor to the Technician all were professional. More

by Lexus nx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zheng he, Nick Wilson
May 28, 2025 -

Lexus of Pleasanton responded

Thank you for sharing your experience with our teammates Nick and Zheng and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 25, 2025

Steve was great. Really appreciate him helping me throughout the buying process. He stayed late because it took a little longer, so I’m very appreciative of his commi More

by ashleyornano2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cacela
May 27, 2025 -

Lexus of Pleasanton responded

Congratulations ashleyornano2 on your new vehicle purchase and thank you for sharing of your experience our teammate Steve here at the dealership. We are committed to becoming a part of your ownership journey, so please feel free to let us know if there are ever any questions about your new car! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 24, 2025

Jeanette Pettit was great to work with. Very helpful and energetic for 8:00am. Also was able to obtain a loaner car and that process was very fast. Great service. More

by Laureta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
May 27, 2025 -

Lexus of Pleasanton responded

Thank you Laureta for sharing of your experience with Jeanette and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 24, 2025

I always have an excellent experience with Lexus of Pleasanton. Jason Portillo has been my service advisor for many years. He is very personable, he understands the things that concern me and takes his More

by Kath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
May 27, 2025 -

Lexus of Pleasanton responded

Thank you Kath for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 24, 2025

Thanks Nick for always taking good care of my car! Been coming to this shop over the years because of Nick, he’s always consistent and extremely helpful. Always thankful for your help, Nick! Keep up t More

by Jared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
May 27, 2025 -

Lexus of Pleasanton responded

Thank you Jared for sharing of your experience with Nick and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 22, 2025

Can't say enough good things about Jeanette and the service team. Always exceptional, high energy and professional. A pleasure to work with people who realize how important customer service is today. More

by rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
May 24, 2025 -

Lexus of Pleasanton responded

Hello rm, we appreciate this 5-star rating and for allowing us to earn your business. Thank you for sharing of your experience with our teammate Jeanette and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 21, 2025

I’ve been bringing my car to Nick for years. Most recently, he oversaw a complete cooling system overhaul. From radiator replacement to flushing the system, everything was smooth and well-coordi More

by Paul.Gil
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
May 24, 2025 -

Lexus of Pleasanton responded

Thank you Paul for allowing us to earn your business and for sharing of your experience with our teammate Nick and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 21, 2025

My wife and I wanted to purchase a very specific vehicle, which we hoped would fit into our budget plan, and we were very pleased with the sales team that helped us--salesperson Sevrin Ellis and finance mana More

by mrescjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sevrin Ellis and Hashim Bishop
May 23, 2025 -

Lexus of Pleasanton responded

Thank you mrescjr for taking a moment to share your experience with our teammates Sevrin and Hashim during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

May 20, 2025

Jeanette has been my service advisor since I purchased my car back in 2017. I only come see her when she’s working. She’s very knowledgeable, pleasant and friendly to work with. More

by Davidy9112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
May 23, 2025 -

Lexus of Pleasanton responded

Thank you Davidy9112 for sharing your experience with our teammate Jeanette and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton