Lexus of Pleasanton

Great customer service, it was a seamless experience. I was in and out in no time. Highly recommend Lexus of Pleasanton. From Michael E. the mechanic, Jonathan, the salesman and Michael in finance, they I was in and out in no time. Highly recommend Lexus of Pleasanton. From Michael E. the mechanic, Jonathan, the salesman and Michael in finance, they were all very knowledgeable and answered all of my questions. 10/10 experience. More

They are professional and always on top of their clients needs, the waiting area is clean with free coffee, water and snacks! needs, the waiting area is clean with free coffee, water and snacks! More

Great Service team and customer service Rep. This is a key reason I purchase cars here. This is a key reason I purchase cars here. More

Art Mejia from your service department was excellent. I went on a busy Saturday and Art put my mind at ease. He scheduled a car to take me to the outlets. I spent a nice couple of hours and he sent ov I went on a busy Saturday and Art put my mind at ease. He scheduled a car to take me to the outlets. I spent a nice couple of hours and he sent over a pickup for me. The video of my service work was a piece of mind. Over an awesome job by your service department. More

The appointment was easy to setup with several options and times available. Service advisor Nick Wilson was a pleasure to work with. Addressed all our concerns, and made recommendations. Committed to a ti and times available. Service advisor Nick Wilson was a pleasure to work with. Addressed all our concerns, and made recommendations. Committed to a time of completion and over delivered in time, giving us back time in our day. Communication was top tier as well by following up and providing updates. Would definitely return again and will let our friends and family know about Nick More

Professional, courteous, personal, prompt, kept me informed as to the development of the service. Was very informative as to the best way to proceed with the maintenance of the vehicle. informed as to the development of the service. Was very informative as to the best way to proceed with the maintenance of the vehicle. More

Very good customer service good experience any questions I had the answer the lady was very nice to us I had the answer the lady was very nice to us More

I came in and bought a brand new car did a trade-in. I brought them the right payoff amount show them the right payoff amount. I even have it times stamped for proof that I show them the right amount th I brought them the right payoff amount show them the right payoff amount. I even have it times stamped for proof that I show them the right amount they went on their own and put the wrong amount and looked up the wrong amount they weren’t wearing their glasses cause it says on the wrong amount that they chose. It says this is not the payoff right underneath it and they went with that amount never put the two and two together what I showed them never matched it up in their brain and said hey it’s awful a little bit. Maybe we should figure it out no these guys screwed me over they called me two weeks later demanding to me pay $1400 when it was clearly their mistake . Completely their mistake. This is horrible business. My credit union told me they’ve never even heard of something like this. They would not even meet me halfway on their mistake. They won’t even go halves with me on it. They won’t even help me out. They demand that I pay the full $1400 on their xxxx up. My son‘s gonna buy a car June 20. He lives in Sunnyvale, California. I am not taking him to this dealership. My wife’s buying a car this year. I am not gonna take him to this dealership steer clear of this dealership. They don’t give a xxxx about their customers. All they care about is their xxxx money. They should’ve met me halfway or paid for it in full cause it was 100% their mess up. They were supposed to be the professional professionals in this. And it’s complete amateur hour all day at this location. Customer relations teams for my credit union is complaining to Lexus on my behalf. I’m gonna follow up and I’m gonna keep following up. This is ridiculous and the xxxx never happened. This should’ve never ever ever ever ever happened. These guys are way too unprofessional. More

have been a Lexus of Pleasanton customer since 2022 when I purchased my 2022 RX 450 hybrid. Great vehicle by the way!! The vehicle has always been service here and every time it has been a great experience I purchased my 2022 RX 450 hybrid. Great vehicle by the way!! The vehicle has always been service here and every time it has been a great experience. My service representative Jeanette Pettit has always been on point with great personal customer service and at times even beyond attention to detail. I definitely recommend her!! More

If you are looking for someone who can answer all your questions about your Lexus maintenance service at Lexus of Pleasanton. You need to look for Jeanette Pettit! She was very helpful and super nice!! Hi questions about your Lexus maintenance service at Lexus of Pleasanton. You need to look for Jeanette Pettit! She was very helpful and super nice!! Highly recommended!! A+++ More